Bill Jacobs VW

We love working with Cesar Mendoza from Bill Jacobs VW! He always takes care of us and helps us get the right car and works with us to come up with the right payment/price. We've leased multiple cars through him and Bill Jacobs and they always take care of us. As a matter of fact we just added another one a couple of weeks ago!

Overall Very good experience. Was initially working on pricing with 2 other dealers, and called BillJacobs VW/Cesar one evening and he was able not only match, but slightly beat the price offered elsewhere. They seem to really appreciate giving deals to those who live local! Appreciated his speed in locking the deal up quickly. Did a good job communicating with me in the coming week about what paperwork was needed. Although I was offered not the highest Trade-in for my vehicle of the quotes i got, but still feel it was a fair price. Only issue was we had to wait about 2+ hours to get into the finance office (the lady working in there was very nice and efficient BTW!), granted this was Friday night at 8pm by the time we were seen, it appears mgmt let 1 of the 2 people go early which seemed like an oversight (assuming they had control over this call) as there was 5 deals after me they had to close. I appreciated there was never ANY pressure for any add-ons and it was more of a conversation than high pressure sales tactics seen elsewhere. Overall I would absolutely buy another vehicle here.

Purchased my car here and I am so glad I did… Robert all the way to financing was amazing… truly a God send! Great selection… great quality and very knowledgeable! Tell Robert I sent you!

Unprofessional, Poor Workmanship, and Extortion Tactics Do not use Bill Jacobs VW for serious engine repairs. They replaced my engine for thousands of dollars and damaged a fragile EPC light wire in the process. Instead of honoring their warranty, they blamed "rodent damage" and demanded an additional $2,500 to fix their own mistake. On top of that, they refused to accept my debit card for the diagnostic fee, holding my car hostage until I paid them $240 in physical cash. VW of America was entirely unhelpful. They do not stand behind their work and use predatory tactics against customers. Avoid at all costs.

Robert Butts was beyond great to deal with as the salesman. Bill Jacobs met all my requests swiftly and without concern. I am really excited with my new VW 2026 Tiguan SE. If you have never been to Bill Jacobs, check it out!

The place and the team is very proffesional, nice, and friendly. Marc was helping us and he did a excellent job. Thank you.

I had a great experience at this Bill Jacobs dealership! I highly recommend salesman, Marc Bernard!

Sales staff was very helpful and informative in helping me purchase my new Tiguan. Would recommend this dealership.

Knowledgeable and friendly sales person. No tricky business. Cristal clear transaction. Highly recommended. Personally recommend Cesar Mendoza I have been doing business with VW Naperville since many years ago.

you’re in the market for a new car, you have to consider Bill Jacobs Volkswagen! The staff is very friendly and goes above and beyond to make the car-buying process smooth. I definitely recommend this dealership. TJ, Rick, and Nikolina were amazing to work with! I would absolutely give them my business again. 10/10