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Meet Gene Cocchiarella

Gene Cocchiarella headshot
Commercial Account Manager
(67 reviews)

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Industry experience 37 years
Dealership experience 8 years

Hello and thank you for taking the time to read my bio. I grew up in a small town in New York. I began my journey with cars in 1988 working at a local Service Station after school. I then was introduced to autobody work by a friend and later attended vocational school. I continued to excel in my trade.In 1991 I moved to Manchester NH. Just a few years later I started a business calles Finer Touch Auto. I grew from an outside tent into a thriving auto repair facility. In 2008 I started an Auto Dealership in Hooksett NH and turned it into a very successful business. In 2017 My wife and I made the decision to move on due to the automotive climate. I had a Great relationship with Merchants Auto and was asked to come aboard.I gladly accepted. What a great company to work for ! I am very proud to be a part of such a well oiled machine. I love my job and will always look to exceed my customers expectations And Provide the Best Car Buying Experience In The Automobile Industry.

Reviews

Love my van, appreciate the delivery.

Love my van, appreciate the delivery. Would have given 5 stars but unfortunately it was supposed to be fully gone thru and the driver sun visor is seized and can not be used at all. The tiny dingreported to me that could not be found turns out to be a large dent scrape thru the paint on top of the roof.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This vehicle checked all the boxes.

This vehicle checked all the boxes. Low mileage, pristine condition, and a big bonus, AWD. 72 month extended warranty well worth the cost.👍. I couldn’t be happier with my purchase. Five stars ⭐️⭐️⭐️⭐️⭐️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Peter P was excellent.

Peter P was excellent. He answered all our questions, walked us thru the entire process and made us feel welcome and like family. Definitely choose Merchants Auto again and have recommended Peter to our friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Gene was very helpful through this process.

Gene was very helpful through this process. We thank hi very much. When the van was delivered we were thoroughly amazed of it's condition, it looked great. The fellas that delivered the vehicle were very polite, helpful and delivered the vehicle at the time they indicated. We thank them too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Huge inventory, fair pricing, and staff was responsive

Huge inventory, fair pricing, and staff was responsive and informative. Smooth process and quick delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Exceeded our expectations!

Exceeded our expectations! We had a seamless process, our first vehicle bought and shipped to our door entirely online and per phone calls it was easier than expected!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional service always.

Professional service always. They know what they are doing and they get it right every time. Gene is the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very happy today about my car service here was great

Very happy today about my car service here was great salesman told me about everything about my new car thank you merchants

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was awesome working with you guys.

Was awesome working with you guys. Will definitely recommend you to others for the future

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Cory is great he was very honest and told us about the

Cory is great he was very honest and told us about the vehicle that we are purchasing just the whole place is awesome

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.