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Merchants Automotive Group

(3,009 reviews)
Visit Merchants Automotive Group
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–5:00pm
Tuesday 9:00am–7:00pm 9:00am–5:00pm
Wednesday 9:00am–7:00pm 9:00am–5:00pm
Thursday 9:00am–7:00pm 9:00am–5:00pm
Friday 9:00am–7:00pm 9:00am–5:00pm
Saturday 10:00am–5:00pm Closed
Sunday 10:00am–4:00pm Closed
2024 state dealer award
View 19 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(855) 214-4314 (855) 214-4314

Reviews

(3,009 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Merchants Automotive Group from DealerRater.

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Ron was very friendly and worked hard to help us get into

Ron was very friendly and worked hard to help us get into a car we could afford and is reliable! I would highly suggest anyone that needs a car to go to Merchats and ask for Ron Semons!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Damien was nothing short of fantastic, he kept it real

Damien was nothing short of fantastic, he kept it real and got me the best deal possible!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

His courtesy very helpful.

His courtesy very helpful. Iam happy with his service and attention ..I will recommend him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Was easy to work with and was able to make a deal

Was easy to work with and was able to make a deal quickly. Was knowledgeable with the vans we were buying

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Damian was extremely helpful in getting me into the car I

Damian was extremely helpful in getting me into the car I wanted for the price I could do. He was very friendly and diligent in his operations. I will be recommending him to all my friends. Thank you for a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

So I traded in a 2020 Tacoma mint.

So I traded in a 2020 Tacoma mint. We got an explorer. Has nothing but a nightmare. Mike Duval said he would fix a seat that was showing the metal and nothing no call back. I had to call back and rip sales guy a new one. Still not fixed. They only fixed some rust I noticed which guy said it’s sold as is. Lesson learned here. Stay clear of Mike Duval and of merchants. Not cool at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Damian was incredibly helpful in my search for a

Damian was incredibly helpful in my search for a new-to-me vehicle! Give that man a raise!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

He was super kind and helpful.

He was super kind and helpful. It was nice to talk with a genuine guy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Asked for round about quote for my SUV they didn’t want

Asked for round about quote for my SUV they didn’t want to do that since my car would be worth more. Drove 45 minutes to dealership. manager came out told me he couldn’t even come close to what I wanted. He didn’t want to waste my time. I left discovered they still had my registration. Never called me to let me know they still had it. Had to drove all the way back to get it. I asked salesman why didn’t you call me? He said he didn’t know!! Wasted 2.5 hours of my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

this dealership is set up so well for anyone especially

this dealership is set up so well for anyone especially people on the younger side that are still learning everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.