AutoNation Toyota Mall of Georgia

My father and I decided to go to Toyota to find him a vehicle that he could use for work because his previous one was totaled in an accident. When we arrived everything started out good we told them what we were there for and they showed us several vehicles that were within our pride range. We ended up finding a Nissan Murano that was at a reasonable price for the year and mileage($13,000). Once the sales people starting the process of getting it financed they completely shut us out by leaving us in a waiting area and never answering our questions. I asked to speak with the finance guy but the sales person told me to wait just 5 more minutes. I asked him my questions but he didn't know the answers and simply said that the finance guy would explain all of it. After everything was finally ready we finally got to look at all the fees and the total actual amount the vehicle would be. I had asked them to remove two add-ons that my dad didn't want but when I looked at the contract they were still there and the price had gone up. We would be paying a total of ~$23,200 after taxes, fees, and the interest from the bank. My dad decided that he didn't want the vehicle especially at that price. It took another 30 minutes for them to accept that he decided against it all while trying to bring 2-3 different "managers" in to speak with him. One sales rep got up and just walked away shaking his head and mumbling under his breath and the finance guy also started mumbling under his breath and just threw the contract in the shredder. The amount of disrespect that came from these two men was so baffling. I wish I had gotten their names but sadly I didn't. We will never return to this dealership again. We had gone to a Nissan dealership and even though we walked away without making a purchase they kindly welcomed us back and hoped we would find a vehicle for our needs. P.S The finance manager wanted us to walk back to speak with him but we continued to leave never will someone who was so rude get to waste more of my time.

I made an appointment for 10:30 am and arrived at 10:15am. All I was having done was an oil change and tire rotation. Two and a half hours later demanded my keys as they had yet to even begin the service. At no time did anyone approach me. when I tried to call and complain to either the service mgr or general mgr I was put into their voice mail. They still have not reached out to me....last time buying or servicing at this dealership.

Awesome service by everyone I loved it!! Everyone was so friendly and caring I will definitely recommend to others

Excellent service. The deal was fast and smooth. I really am enjoying my new family car. Thank you AutoNation Toyota for all your help.

I went in unsure of what I really wanted, but the sales associate was awesome and helped me the whole way. Ended driving an 07 highlander home that day and couldn't be happier.

Excellent service everyone are very professional good work

I received very good fair deal with new car and trade value. Toyota brand is one of the best cars in the U. S. market, and I always trust their product and quality.

Friendly staff, excellent service, reasonable prices.

My experience was very professional, easy, and fast

Replacement of defective airbag was done as expected and in a timely manner.