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Van-Trow Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (17 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (17 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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truck buying customer

they never called or e-mailed I bought a 1970 Toronado from this dealer in1970. But this was before tudaruder.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Service Done Right

Went for 2nd Toyota Care service at Van Trow Toyota. Service department made the appointment on just a couple days' notice. Only waited a couple hours past the appointment time for them to get started. Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

first and last visit

1st visit, new to area. Came to service to have headlights replaced on Tacoma. Made a 7:30 appointment, took them over an hour yo tell me they had parts in stock and would take about 1 1/2 hours to complete. After waiting 2 1/2 hours, still waiting. Will find another dealer to do any repair/maintenance in the future. Service guy told me it was going to take additional 30 minutes because they are busy. My response was that is why I made an appointment. Also not enough seating, people standing everywhere.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Van Tro

I've been looking for a couple months for a certain vehicle, fast response of email answered all and above questions. Didn't continue to call or email when I said it's not the one I've been watching 4

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great service

Ask for a carfax for a vehicle i saw on line at the used car dearlership. Was provided one very quickly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Van-Trow

VanTrow his been around a great number of years. Their cars are great cars and I trust anything that they have to sell.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought a used 2007 for 13,000 dollars. It only had 50,000...

Bought a used 2007 for 13,000 dollars. It only had 50,000 miles. It didnt even last 3 days. Been in repair for almost 2 months now and Wayne will not honor original agreement to take it back since they have found out there is serious problems even though an agreement had been made. We even allowed them to keep it in our name during repairs so the warranty would pay for it. Now they are saying they dont want it back since it can't be fixed. Wayne lied.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
5 people out of 5 found this review helpful.