Reviews
Write a reviewMy visits to the Service Dept.
The Service staff is friendly, courtious and helpful. I felt I was treated as if my repair needs were as important to them as they were to me. They kept me posted as to the status of the work and explained the repair requirements in a way that I could understand. When it is time for me to buy a new car and I decide on another Nissan, this Serviice Dept. will bring me to Nissan of Norwich.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you (JudyQkrHl)for taking the time to post kind words.It is our goal to make your Service visits as pleasant as your buying experience. We look forward to serving you again!
not lucky at all
Needed more money down because my score is low they stated that they would go to the auction and get what i want its been more then 10days that's my luck
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Sir/ Ma'am, I'm the Customer Service Manager and would like to help you in this matter. Our inventory changes daily due to trade in's and acquistions at auction. We take pride in having our customer put in a vehicle that best fits thier needs.I would welcome the opportunity to discuss your particular situation further. Feel free to call me at the store Monday through Friday 7:30am - 4:00pm.
Great Buying Experience
I just bought a new 2013 Pathfinder, the staff was very helpful and big thank you to Almer for getting me to come down!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It was a pleasure serving you as well Jake!
Buyer Beware :Awful Awful Awful
The entire process is filled with lies and misleading information. Not to mention the Gender, Age, Racial, and overall profiling that goes on here. I was here to view a car I researched on Cars.com, the price advertised online was 17K at the dealership it was priced at 21K. After 30 minutes and actually having to pull up the online price Via cell phone, finally agreed to 17.5K as a starting point. After telling the dealer what I had in mind for price and before test driving I was promised all sorts of numbers that fit my budget. I was not planing on checking my credit until my price was agreed upon, we finally came to an agreement on downpayment, trade-in, value, and overall price. So my credit is ran with a better score than anticipated. And finally the GM comes over with the paper and tells me he can't let the car go for the agreed upon price after running my credit. The GM was completely rude throughout this process of breaking this news to me and demanded I show him similar cars in this price range and that I wouldn't find any. After showing him four others at equal or lower prices just different colors than my liking, he begins blaming his employee for over promising although he gave the OK to run the credit knowing the agreed upon deal. Overall awful buying process and horrible customer service. Buyers beware before you fall into the same trap as me and have your credit scored lowered because of it. I hope this will make buyers aware of the tactics played by this dealer in particular and discourage from bring them business.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase