Reviews
I was told that to replace the part involved in the
I was told that to replace the part involved in the recall, that there would be a chance my vehicles dash might get a crack in it, and the dealership would not be responsible for the cracked dash. Luckily no crack.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Getting back to the excelente Cadillac service before the
Getting back to the excelente Cadillac service before the Pandemic. You even washed my car;)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Avo was a great service tech.
Avo was a great service tech. Excellent service Great communication Always a good experience there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Service was very good and timely .
Service was very good and timely . They have very large clientele , consequently some days are a scramble?!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Everything about my visit—had a 700am appt.
Everything about my visit—had a 700am appt. for oil change— arrived at 645 am — waited in line. Caesar made appt for me — thought he included tire rotation in coupon price. Was asked if my 2019 was purchased there. I said no. To make a long story short— didn’t leave till 910am! A customer I sat with in the waiting room — came in at 800am— be was out the door in 45 minutes!! I guess I should have said I purchased my car at Mark Christopher!for better service. I even had to ask a person that worked up front if he could check on my car for me. Not sure I’ll be back : (
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
Hate waiting for over 3 hours.
Hate waiting for over 3 hours. Not buying Cadillac anymore due to this bad service experience and still paying full price. Taking advantage and giving poor service experience
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. Here at Mark Christopher Auto Center, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932
The gal in the service drive was very nice.
The gal in the service drive was very nice. The waiting room chairs were comfortable and it was nice to have coffee while I waited. The waiting room was very clean. Pleased with my service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pricey but worth it in the end to be able to open my door again normally
Excellent service, as usual.
Excellent service, as usual. Issue with my truck was fixed quickly and with no hassle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
This dealership provided me with great service with a
This dealership provided me with great service with a knowledgeable and caring staff. I recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900
Excellent- professional, courteous and informative.
Excellent- professional, courteous and informative. Avo was fantastic! Service Center waiting room was clean and quite and I was able to work remotely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900