Alexandria Hyundai

Decided to leave this review, I have read lots of horror stories on Google/Reddit about bad car dealers and seen enough advice videos on YouTube on how to deal with slimy car dealers that you start believing there aren’t any good dealers out there. Now I cannot vouch for everyone, but I can say my experience with Alexandria Hyundai was pleasant and professional. I had been looking for a Certified Hyundai Palisade for a while which was less than 2 years old with less than 20K miles and I found one listed at Alexandria Hyundai. It was a 2024 with ~13K miles. The listed price was very close to what I would consider fair and within my budget. I emailed their Certified Pre-Owned team and was surprised to receive a quick response. Interestingly there was no attempt to force me into a phone call. They at no point asked me my phone number and ware happy to answer my questions and then provide a "out the door" price (After I had provided some of my details for them to calculate TAX/Registration etc.). I would like to point out that my search was extended 200Mile from my zip code and Alexandria Hyundai was on the edge of that 200 Miles. I am based in NJ and they are in VA. The quote they provided had no surprise additional costs, just the Price of the Car as on the website, TAX, Title/Registration and Documentation fees. They indicated they were not looking to haggle, but they were only slightly of the number I was looking for. I let them know that I was very motivated to close the deal, and they did move slightly to meet my budget. Their prices don't leave a lot of room for haggling, which is always good. I wanted to be certain that they would be honoring this quote as I needed to travel 200Mile to pick up the car and they confirm that, and they did honor it !! :) I ended up using my own financing, they tried to get me a better number, but my Credit Union had pre-approved me for a better rate. Here too I would like to point out, there were no pressure tactics; no last minute pressure to buy expensive extended warranty. An extended warranty was offered to me, but it was entirely my choice. Overall, I would say to some extent my faith in humanity is restored (At least I have utmost faith in Alexandria Hyundai). I would personally like to thank Eduardo Pozo who was patient with me and answered all my questions and was always quick to respond on email. I would also like to thank Peter Kim (Finance Manager) who helped me close the deal and had me out of the dealership in under 2 hrs. on a rainy Saturday. I would wholeheartedly recommend Alexandria Hyundai and their team!!

Horrible service department I detailed extensively in my google review. Never would have bought a Hyundai knowing I had to deal with this place

I brought my car in for maintenance 2 weeks ago. I waited for the car. When I got in the car it was running. I stopped to get gas on my way home and turned off the car. I tried to turn the car on after pumping the gas only to see No Key Detected on my dashboard. They had not returned my key. I sat in the heat until someone came and returned my key. On the way home and for the next week, I felt like the car was driving roughly. Last Friday the check engine light came on. I could not reach Alexandria Hyundai’s service department. They do not answer the phone, they do not return calls and they do not respond to texts. This has been an ongoing problem for years. And yes, I have brought it up to management. Nothing changes. I gave up and brought the car to the Liberty Station by my house to see why the light was on. There was a problem with the fuel rail pressure sensor. They told me not to drive the car other than to take it to the dealer on Monday. Before I left the station, I called Alexandria Hyundai’s service department once again. And again, no luck getting through. So, I figured who at Hyundai would answer the phone? The sales department. Sad that I had to do this, but I called them and told them what was going on. They had someone from service call me back. I explained what was going on and that I only had one car and currently could not drive it so I needed to get it repaired. The person I talk to said no problem she could get me in in two weeks. Really??? Are we a little tone deaf here? So I told her that I was the person who got stranded at a gas station because they did not return my keys to me. She transferred me to Diamond, the service advisor who helped me the day on the day I got stranded. He assured me that if I brought my car in on Monday, he would have it back to me by Monday afternoon. I brought my car in on Monday morning and Diamond was not there so I got to deal with Troy Dodd. He was incredibly unresponsive when I dealt with him in the past, but I really didn’t have a choice. He told me he would try to get the car back to me by the end of the day but would call me and let me know. Of course, I never heard from him although I called four times, texted him and left phone two phone messages. Here it is 7:39 PM so I’m assuming my car is not ready. What’s worse, the problem was caused by something they did when I brought my car in two weeks ago. I have incurred over $100 in expenses for a rental car. I have no idea how to get in touch with these people tomorrow to see if my car is actually ready. This was my second Hyundai that I bought from Alexandria Hyundai and it will definitely be my last. I would not go to their service department except for the fact that the other Hyundai dealer I could use is very far from my house. Although I like both of my Hyundais, I’m not buying another one. Until my car is out of warranty, it does not make sense for me to go anywhere, but to the dealers to get it fixed. This would be an ongoing problem if I bought another Hyundai. I would be remiss if I did not mention the employees who are very service oriented. Joe and the two ladies who work at the admin desk. They went out of their way to help me with the things they could.

Stay clear of these fraudsters. I purchased a new Hyundai hybrid which started having battery issues just a few months in. Made an appointment, soonest available was over a month out. I dropped the vehicle off on a Monday for them to take a look at and was "promised" 5pm pickup that same day. No communication, Tuesday comes along, give them a call and told the vehicle has not been looked at yet, call back each day over the course of the week and am unapologetically told the same thing "we haven't looked at your vehicle, no loaners available, too bad, so sad...". It's now been 5 days and my new vehicle has sat in their lot untouched, there is no communication and the service advisors stop answering your calls if they recognize your number. I was also told two days ago that the service manager would reach out... nothing. At this point they may be doing this purposefully with the hopes I'll come take the vehicle un-serviced. Will update with resolution one way or another.

The service at this location is the worst I have yet to experience and working to call and try getting ahold of our representative is almost a part time job at this point while we get passed off from representative to representative who refuse to give us updates. DO NOT select Yessenia as your representative unless you want to wait 6+ months for your car to be fixed. If there was another location close by I would highly recommend you look anywhere else but here for service on your car. I’m writing this review on 15 November, let me walk you through the time line this dealership had put us through. 06 August - Car breaks down and we call Hyundai for service. They say they have no appointments until Late September. We make the appointment and wait. 25 September - Ahead of our appointment we call to confirm that they are tracking the appointment and they confirm. 28 September - Car is towed to Hyundai and upon arrival they try to refuse the car saying they don’t have the appointment. We show proof of the appointment saying they will park it on the street then move it. 01 October - Drive by and car isn’t moved 10 October - Finally an update after calling every day that the oil leaked out and it will be under warranty and they will keep us updated on progress 11 October -15 November - Continuous calls to Hyundai to check for status but every day they pass us off to the next representative saying they’ll take a message and get back to us. Oh and the car is still on the street. To recap, it has been over TWO MONTHS since we first contacted Hyundai for a service UNDER WARRANTY and we still have no source of confirmation or routine communication with this dealership. Our plight to get our car repaired still continues, but save yourself the headache and get your repairs done literally anywhere else.

PJ Shrader, the salesperson for new vehicles, was great this weekend. He let us test drive the Sante Fe base model and the Sante Fe limited. We also checked out a Genesis GV70 SUV, but decided it is too small interior. PJ is hard-working and very knowledgeable.

Good service as usual, kudos to Troy Dodd not only for an outstanding customer service but also for providing good value for my money. He always takes the time to explain in detail what needs to be done and also provides advise on other type of service my car will need in the near future.

The wife and I got a new lease on a G70 on 4/29/23, the salesman and the General Manager worked hard to make this the best car leasing or purchasing experience of my life. They worked hard to make sure we were completely satisifed and in my opinion went beyond the extra mile. This is the fifth Genesis we have owned and this is by far the best dealership we have dealt with.

My visit to have my automobile service was comforting. I have returned to this dealership for service because of the Service Advisor and the staff working with him. They have always been cordial and proficient. If there was a higher rating for the effort delivered to service my car, I would list this service group as high as the scale/rating would allow.

I have been leasing my Hyundai since July 2020. The availability of service dates (at least when booking online) has become progressively limited (i.e., earliest available appointments tend to be over one week away and up to three). For my most recent service visit, I left my vehicle with the dealer the night before a scheduled morning appointment. At about 5pm, one of the service managers called to tell me they would need to keep the vehicle overnight because a technician needed to drive it to try to diagnose the problem. In other words, nothing had been done. Communications with the service staff are difficult because they do not seem to listen carefully to their customers. Ultimately, I retrieved my vehicle and opted to bring it to a private mechanic, which I have had to do before. The lag time/availability of service appointments is disappointing and I should not have to visit a private mechanic for that reason!