Poe Toyota

Horrible customer service. Lied to me at several points during the buying process. Vehicle was dirty and scratched, service did not detail it after I pointed... this out on the show floor. Refused to mail me my plates and registration even though they offered it to me due to living in another state. Never called me to tell me my plates and registration were available. Had to send someone in to get plates for me because I was stationed in another state. Lied about how long plates had been in their possession. I think they retaliated against my first review.

horrible service they washed my car and all scratched my car all front , how can this be solved I just sit home cry complain to whom police who dose not... care government who is busy with issues that common people is away from you go dealer no one do you any thing ,,,,,wow I am very sorry I went to Toyota dealer Dic Poe in el paso worst ever service

From the moment I walked in to Dick Poe Toyota I was treated with greatest respect. No haggling. Fast and efficient service. I was very happy with the... price and the car. During the process I was provided with information about the car without delay. I am a repeat customer and I would not buy a car from any other place. Super Excellent Service!!! Thank your Mr. Attel and Mr. Dungy for taking the time to work with me. I love my Corolla!!!

Best place to service and purchase a car. Will recommend to my friends and family . All of my services are done here, best quality CONTROL in town.... Say hi too Alberto Delgado how to manage the drive

My husband and I are very happy with the service that Feliz and Gregorio gave us and we will recommend to everyone and they did an excellent job we will... definitely go back to them thank you so much

Great customer service.My sales representative made sure that I received the best deal available . The sales manager did all that he could as well to give... me the best deal available

The people in service are mostly rude or angry . Only a few are professional and courteous . Even managers are insulting. The female employees have a chip... on their shoulder , try to be intimidating , not welcoming nor friendly. Not very organized. Only try to charge for repairs or damage vehicle then bill you to fix their mistakes. They forget to do work , don't communicate about what it is that is needed. Quote you a price then hike it up . Very little diagnostics. Don't do detail even though they advertise that they do. Go to Hoy Fox for service or repairs they take all types,yrs of toyotas, give you a write up on estimates, do inspections or diagnostics with total price for labor and parts on paper.

I just bought a new 4 runner and the sales rep. was very attentive to my questions and explained everything very well. The general manager Gerald Miller... and the service manager have always gone out of their way to help me with any issues I have. You drive up to the service area and employees are with you instantly. Poe Toyota personnel are professional and polite and treat you with respect; I HIGHLY recommend this dealership.

Very informative requested some information on some vehichles recieved information the very next work day.

I purchased a 2017 Tacoma. Carlos Salas was my salesman and did a wonderful job! I went into the dealership on Wednesday, couldn't negotiate a price, but... ended up closing a deal with Carlos the following day via email. This is my first time purchasing a vehicle at Dick Poe and it won't be my last. Ask for Carlos Salas! A+ rating!