Audi Princeton

I just picked up my 2027 Q6 e-tron. This is the 8th Audi I have purchased or leased from this dealership and with good reason. I am always treated respectfully and given a fair price. The dealership goes out of its way to find the vehicle I'm interested in, makes sure that I am satisfied with it before I take delivery, and keeps the "paperwork hassle" to the absolute minimum. I usually deal with the sales manager (Larry Colleton) who works with one of his salespeople (this time, Vince Menshah) to make sure the entire process is smooth. Trust and loyalty are important to me but all too rare in the auto business. However, I have found that Audi Princeton is that rare auto dealership who has built its business based on these two foundational principals. I have referred others to Audi Princeton and without exception they have had the same experience I have had. Without hesitation, I can recommend that anyone thinking of purchasing or leasing an Audi should visit Audi Princeton before making your decision. It will be time well spent and you'll likely agree with me that Larry and his team deserve your patronage.

Gregory Sconzo was extremely helpful in locating the car I wanted at an excellent price. He Walked me through everything about the car and is always available if I have any issues. This is the second Audi I purchased from him. I drive from Rockaway to Princeton NJ because i know I am getting the best deal from him.

Flaky Car. Abysmal Service. I purchased a new 2026 Audi A6 earlier this year. I like many things about the car, but unfortunately it has experienced a number of intermittent electronic problems. Even more disappointing has been my experience with the Princeton Audi-VW Service Center. The recurring problem has been a near complete lack of communication and follow-through from Audi Service. In May, I emailed two people at Audi Princeton about an intermittent adaptive-cruise-control problem. After receiving no response from either person, I followed up nine days later. Only then did I receive a reply. In June, when scheduling service, I asked about a loaner and was told someone would get back to me. No one did. I called again two days later, ultimately brought the car in, and waited more than an hour for a shuttle home. During that ride, I learned that the service center offered home pickup—something I had already indicated I would happily use. Following a software update in August intended to address several electronic problems, the car developed a new climate-control problem: the fan ran continuously at high speed even when manually set to its lowest setting. Audi picked up the car on a Tuesday and returned it Thursday. No one told me Tuesday that the car would be kept overnight, nor Wednesday that it would be kept for a second night. Although Audi apparently corrected the fan problem, I received no meaningful explanation of what caused it or what was done to fix it. I sent the service advisor specific questions about the repair. I also reported that a 256GB SanDisk USB drive was missing from the car after service and that a new overhead-camera display anomaly had appeared following the software update. On August 31, the advisor replied, “I will look into it, and I will let you know.” I never heard from him again. I eventually escalated these matters to the general manager. A colleague of his subsequently called, said he would investigate the issues, and told me he would get back to me. A week later, I had heard nothing and again had to initiate the follow-up myself. Cars can have problems, particularly technologically complex new models. What I find much harder to accept is repeatedly having to pursue a service organization simply to obtain information, promised callbacks, explanations of repairs, and answers to reasonable questions. My experience with this service department has unfortunately been remarkably consistent: promises to follow up are made, and the promised follow-up essentially never happens. Promises made -- Promises broken. How can anyone trust an organization that repeatedly fails to honor its word, its commitments?

We purchased a used vehicle from this dealership with the clear understanding that certain repairs would be completed as part of the sale. Those repairs were promised before we signed and paid. Now that the vehicle is in our possession, the dealership has stopped responding to our calls and messages entirely. No follow-up, no explanation, and no accountability. This has been extremely frustrating and disappointing. If you are considering buying here, be cautious about any promises made verbally. Once the sale was complete, customer service completely disappeared.

My salesmen Greg Sconzo was wonderful and totally responsible for making this sale of my Q5 a memorable experience. I would recommend him to everyone interested in buying a car. 1out of 10 rating he gets a 15. Thank you Greg I absolutely love my 2022 certified preowned Audi Q5.!

Just picked up my 8th Audi from Audi of Princeton. Frankly, I can't imagine working with another Audi dealership. Dave Rojas (the salesperson), Larry Colleton (the sales manager) and the rest of the organization have figured out how to do it right - treat the customer with respect, demonstrate pricing transparency, and show a genuine interest in the customer's needs and desires. While I may have saved a couple of bucks going somewhere else (although I doubt it as the deal they presented was very reasonable), the overall experience of working with Audi Princeton is what keeps me coming back. Loyalty to the customer needs to be appreciated and Audi Princeton has certainly shown their appreciation to me. I have referred others to them over the years. Now, to devote the next few days of my time to figuring out all of the "bells and whistles" of my new Q6 e-tron!

Thank you, Greg Sconzo, for your extreme professionalism, knowledge and dedication to the Audi family!

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

I have been a long time client of Princeton Audi and will never come back. My SQ5 was brought in for service after experiencing an auto stop/start malfunction reading on the main dash. Technicians indicated that the entire thermostat and water pump system needed replacement and proceeded to charge over $3500. After doing my own research I discovered the total cost of parts and labor (incl taxes) should not exceed $1800. When I brought this to their attention they proceeded to tell me 'too bad. you already agreed to the $3500'. When you do a cursory analysis of the amount they overcharged me on the parts alone it was roughly 2x vs the retail price of the part. 5x vs the wholesale price. This is a fraudulent price gouging operation and should be investigated by the authorities.

These people are so far from professional it’s not funny. No returns calls, no return emails, no interest in long term relationships. Too many other dealers to compromise with Audi Princeton.