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Lithia Volkswagen of Reno

(781 reviews)
Visit Lithia Volkswagen of Reno
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (866) 274-1119 (866) 274-1119
Used (855) 348-0761 (855) 348-0761
Service (855) 348-0781 (855) 348-0781

Reviews

(781 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Volkswagen of Reno from DealerRater.

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Great service and friendly staff!

Great service and friendly staff! Andre was a pleasure to work with and Preston in finance was also great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at Lithia Volkswagen of Reno. It’s good to hear that our team provided great service and made your visit pleasant. We appreciate your feedback and look forward to serving you again.

Great service, fast and efficient.

Great service, fast and efficient. The facility was clean and professionally laid out. The Finance Manager was a pleasure to work with.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with the service, facility, and our Finance Manager at Lithia Volkswagen of Reno. It’s great to hear that everything met your expectations. We appreciate your feedback and look forward to assisting you again.

Completed the purchase of our new 2024 Taos SE yesterday

Completed the purchase of our new 2024 Taos SE yesterday with Mr. Daniel "Guy" Horton. We felt getting another great vehicle at a fair price including using our 2020 VW as a trade-in. Guy was great, friendly, and a pleasure to work through our requirements of this "deal". Professional and always works through all the purchase details.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at Lithia Volkswagen of Reno. We're glad to hear you are satisfied with your 2024 Taos SE purchase and trade-in process. It's great to know that our team was helpful and thorough in managing the details of the transaction.

Consumer response

I believe respect works both ways!

Great experience with great customer service and we’re so

Great experience with great customer service and we’re so happy with the deal we got!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Lithia Volkswagen of Reno. We are glad to hear that our customer service met your expectations and that you are satisfied with the deal. We look forward to serving you in the future.

fair , honest, I felt like I got a great vehicle at a

fair , honest, I felt like I got a great vehicle at a fair price. Andre was great , friendly , knowledgeable and a pleasure to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with our team at Lithia Volkswagen of Reno. It's gratifying to hear that you found the vehicle pricing fair and received knowledgeable assistance during your visit. We appreciate your feedback and are glad you had a positive experience.

Brittany was a pleasure to work with, she was very

Brittany was a pleasure to work with, she was very helpful with all the questions I had regarding my search for a new vehicle.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience at Lithia Volkswagen of Reno. We are glad our team was able to assist with your vehicle search. Reach out anytime if you have more questions.

The best experience ever purchasing a car, no pressure,

The best experience ever purchasing a car, no pressure, both Brittany and Preston were awesome!!!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience at Lithia Volkswagen of Reno. We appreciate that our team made your car purchase enjoyable. Please feel free to contact us if you need further assistance with any future automotive needs.

We had an awesome experience at Lithia Volkswagen!

We had an awesome experience at Lithia Volkswagen! Guy Horton made the process easy and stress free. We will absolutely be repeat customers in the future. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback about your experience at Lithia Volkswagen of Reno. It's great to hear that our team made the process easy and stress-free. We appreciate your high recommendation.

Colton was incredibly helpful not only when we decided to

Colton was incredibly helpful not only when we decided to purchase but stayed in contact to make sure we were satisfied with our purchase. He was friendly and very personable. He was professional and didn’t beat around the bush. Thank you Colton!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate our team's efforts in maintaining your satisfaction with your purchase at Lithia Volkswagen of Reno. We strive to uphold these values for every customer. Thank you for taking the time to share this generous feedback.

Great experience and amazing service.

Great experience and amazing service. Guy was very informative, kind and great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're glad you enjoyed your experience with our team at Lithia Volkswagen of Reno. We always aim to provide informative and kind service. Looking forward to assisting you again.