Skip to main content

Jay Buick GMC

(304 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (866) 247-6056 (866) 247-6056
Used (866) 247-6191 (866) 247-6191
Service (866) 247-7369 (866) 247-7369

Reviews

(304 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Buick GMC from DealerRater.

Want to share your experience with this dealership?

Write a review

Nice experience from beginning to end.

Nice experience from beginning to end. They gave us a fair amount for our trade in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

PLESEANT EXPERIENCE I HAD THE SALES STAFF EXCEPTIONAL,

PLESEANT EXPERIENCE I HAD THE SALES STAFF EXCEPTIONAL, MRS. NICOLE WENT ABOVE AND BEYOND TO LET US KNOW EVERYTHING ABOUT OUR PURCHASE PROCESS, ABOUT THINGS I DIDN'T QUIT UNDERSTAND SHE PUT MY PURCHASHING EXPERIENCE AT EASE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All when well with finding out what the problem was.

All when well with finding out what the problem was. When the parts come in they’ll call me back for the repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Dave was exceptional.

Dave was exceptional. I had been at the Jay Buick Service Center for an oil change about 3 weeks ago. Following the oil change, the check engine light came on. At first I thought it came on because somehow it wasn't taken off following the oil change. But something didn't seem right with the car and when it became difficult to start, I didn't to go back to the service center. Dave checked it out. In less than a minute he determined there was something wrong with the purge valve. He checked inventory and there was the needed replacement part. He also determined that Buick knows of this problem and the replacement part and labor was going to be taken care of. They took care of the situation right then and there-- even though I was a walk-in and didn't have a problem. I was so glad Dave was there at the Jay Buick Service Center and took care of me. Great customer service and at no cost to me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They treat with respect and dignity and they don’t keep

They treat with respect and dignity and they don’t keep you waiting too long for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Warm and friendly atmosphere.

Warm and friendly atmosphere. I was greeted by everyone as I entered the door, not just the rep that I was coming to see. My sales rep, Mike Croom was very knowledgeable and was able to answer my questions as well as give me additional information. I love my new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Lisa! We’re grateful to hear that you enjoyed your experience at Jay Buick GMC Bedford. It’s wonderful to know you felt welcomed by our team and that Mike was able to assist you with all your questions. We hope you love your new vehicle for years to come! Please come see us again soon! Jay Buick GMC Bedford Team

David always greets me and goes above and beyond with

David always greets me and goes above and beyond with great service!!!!! He will call me when the part is in,he is very personel with me treats like a friend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Every one is always welcoming .

Every one is always welcoming . Vey professional. As well as informative. They take care of business and have you on your way. Thank you all so very much.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I never had any problems until this last visit-4 days

I never had any problems until this last visit-4 days with car-loose plug

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mike was very attentive to my needs and wants for a

Mike was very attentive to my needs and wants for a vehicle and made it happen! Great personality and professionalism!!! Kudos to great talent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.