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Jay Buick GMC

(467 reviews)
Visit Jay Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
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2026 consumer dealer award

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New (866) 247-6056 (866) 247-6056
Used (866) 247-6191 (866) 247-6191
Service (866) 247-7369 (866) 247-7369

Inventory

See all 163 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2025.
Welcome to Jay Buick GMC. Jay is your trusted Buick GMC Cleveland dealer. Find us on the historic Bedford Automile. We have been serving the greater Cleveland area since 1956 with one of the last family owned dealerships in the area. What does this mean for you as our customer? It means we know our business; we excel at customer service and can offer you the best deal when it comes to the purchase of a new Buick GMC or pre-owned vehicle. Come visit us experience the difference and find out why we have been in business for over 50 years.
Why Would You Go Anywhere Else?

Service center

Phone number (866) 247-7369

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jay Buick GMC from DealerRater.

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Pleasure to deal with in doing business. Thorough and explains details that we're easy to understand.

Pleasure to deal with in doing business. Thorough and explains details that we're easy to understand.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Joyce! We’re thrilled to hear that you had a positive experience with us. At Jay Buick GMC Bedford, we always strive to make the car-buying process as clear and enjoyable as possible. We appreciate your feedback and look forward to seeing you again soon! Jay Buick GMC Bedford Team

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Excellent customer service from start to finish! Jay Buick made the entire process quick, easy, and stress-free.

Excellent customer service from start to finish! Jay Buick made the entire process quick, easy, and stress-free.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Tif! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. Our team strives to make every step of the process as quick and easy as possible. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

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Very professional, great atmosphere. It was a joy to buy a new car. Will use Jay for all future automotive needs.

Very professional, great atmosphere. It was a joy to buy a new car. Will use Jay for all future automotive needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Debbie! We're happy to hear you had a joyful experience purchasing your new car at Jay Buick GMC Bedford. It’s our goal to provide a professional and welcoming atmosphere for all our customers. We look forward to assisting you with all your future automotive needs. Jay Buick GMC Bedford Team

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Whenever I visit Jay GMC. I’m always greeted by the friendly and knowledgeable staff. The young man that waited on me, are always ready to answer. Any questions to help an older lady out. Make sure I get the best out of my experience.

Whenever I visit Jay GMC. I’m always greeted by the friendly and knowledgeable staff. The young man that waited on me, are always ready to answer. Any questions to help an older lady out. Make sure I get the best out of my experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, Justine! We truly appreciate your kind words about our friendly and knowledgeable staff at Jay Buick GMC Bedford. It's great to hear that you feel well taken care of during your visits. We look forward to seeing you again and ensuring you continue to have the best experience possible! Jay Buick GMC Bedford Team

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Everyone was helpful and determined and ready to help us make the best choice for our budget.

Everyone was helpful and determined and ready to help us make the best choice for our budget.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Leonard! We’re happy to hear everyone was helpful and determined to assist you in making the best choice for your budget. We appreciate your feedback and look forward to seeing you again soon! Jay Buick GMC Bedford Team

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Initially< I had some concerns about my service but Hasan in the service department resolved it to my satisfaction.

Initially< I had some concerns about my service but Hasan in the service department resolved it to my satisfaction.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! It is great to hear that Hasan was able to address your concerns to your satisfaction. At Jay Buick GMC Bedford, we strive to ensure all our customers have a positive experience. We’d love the opportunity to make your next visit a 5-star experience. If there’s anything we can do to improve your experience or address any concerns, please don’t hesitate to reach out to us directly. Jay Buick GMC Bedford Team

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Service dept took care of us immediately. We are from out of state traveling through on vacation towing a boat. A brake caliper came loose on the interstate. Our GNC truck and boat were delivered to Jay. Service rep David went above and beyond to help us. Brakes fixed and on our way thanks to Jays dealership and their outstanding employees.

Service dept took care of us immediately. We are from out of state traveling through on vacation towing a boat. A brake caliper came loose on the interstate. Our GNC truck and boat were delivered to Jay. Service rep David went above and beyond to help us. Brakes fixed and on our way thanks to Jays dealership and their outstanding employees.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! It's great to hear our service department was able to help you promptly during your travels. We're happy to know that David went above and beyond to assist you with your brake issue. We appreciate your kind words about Jay Buick GMC Bedford and our team. Looking forward to seeing you again in the future. Safe travels! Jay Buick GMC Bedford Team

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My prior car engine had locked leaking oil. I went to JayBick GMC the nxt day and they put me a good used car with lower payment. Jay Buick delivered me out of a dilemma like magic. I would recommed them to family and friends.

My prior car engine had locked leaking oil. I went to JayBick GMC the nxt day and they put me a good used car with lower payment. Jay Buick delivered me out of a dilemma like magic. I would recommed them to family and friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're pleased to hear our team could help you find a great used car and ease your situation. Your recommendation to family and friends means a lot to us. We look forward to serving you again at Jay Buick GMC Bedford. Jay Buick GMC Bedford Team

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Very helpful. Answered all my questions. Kept us updated while we waited for our car..

Very helpful. Answered all my questions. Kept us updated while we waited for our car..

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're happy to hear that we were helpful and kept you updated during your wait for your car. At Jay Buick GMC Bedford, we strive to provide excellent service, and it's great to know we met your expectations. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

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I am always impressed by the staff at Jay Buick GMC. The service work done on my car was actually completed fast than I expected. I have never had any problems with the service I have received.

I am always impressed by the staff at Jay Buick GMC. The service work done on my car was actually completed fast than I expected. I have never had any problems with the service I have received.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently had a positive experience at Jay Buick GMC Bedford. Our team prides itself on providing efficient service, and we're glad we exceeded your expectations. We appreciate your trust in us and look forward to serving you again in the future! Jay Buick GMC Bedford Team

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