Reviews
I’ve been waiting for a part (info center (radio)) for going on 2 weeks and I’m told that I could be waiting for another 3 weeks. I’m not sure we’re the gap is in this process but as the customer and the person without a display for 2023 GMC Terrain, it’s very frustrating! Thank you and look forward to getting this resolved.
I’ve been waiting for a part (info center (radio)) for going on 2 weeks and I’m told that I could be waiting for another 3 weeks. I’m not sure we’re the gap is in this process but as the customer and the person without a display for 2023 GMC Terrain, it’s very frustrating! Thank you and look forward to getting this resolved.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Kevin. We understand how important the infotainment system is in your 2023 GMC Terrain and how much staying informed matters while waiting for a replacement part. Your feedback provides Jay Buick GMC Bedford with valuable insight as we continue reviewing parts coordination and communication processes. Please feel free to contact us directly if you would like to check on updates for your repair. We are committed to strengthening communication around parts availability so customers have clearer expectations throughout the repair process. Jay Buick GMC Bedford Team
Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format.
Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team
It was great working with Michael Croom again. I haven't had any problems since I switched to GMC.
It was great working with Michael Croom again. I haven't had any problems since I switched to GMC.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're happy to hear you had a great experience working with Michael again. It's wonderful to know that you’re enjoying your GMC without any problems. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team
David worked with me in the service department. The process was very smooth. Everything was great!
David worked with me in the service department. The process was very smooth. Everything was great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, John! We’re glad your experience with our service department and David was smooth and great. We appreciate your positive feedback and look forward to serving you again at Jay Buick GMC Bedford! Jay Buick GMC Bedford Team
My service rep is David. He is just great. He advises me on the necessary maintenance and gets me out promptly.
My service rep is David. He is just great. He advises me on the necessary maintenance and gets me out promptly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re happy to hear that David provided you with great service and timely maintenance advice. Your satisfaction is our priority at Jay Buick GMC Bedford. We appreciate your kind words and look forward to serving you again soon. Jay Buick GMC Bedford Team
Everyone was friendly and made it easy to get out of my hail damaged vehicle! Special thank you to my salesman Jacob Newby and the porters who got my car shiny!
Everyone was friendly and made it easy to get out of my hail damaged vehicle! Special thank you to my salesman Jacob Newby and the porters who got my car shiny!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Robert! We're thrilled to hear that you had such a positive experience at Jay Buick GMC Bedford. It's great to know that Jacob and our porters made the process smooth and left your vehicle looking shiny! Your encouraging words mean so much to us, and our team hopes to see you again soon! Jay Buick GMC Bedford Team
Dave is always very helpful and friendly. He’s very personable and takes time out to explain things .
Dave is always very helpful and friendly. He’s very personable and takes time out to explain things .
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jay Buick takes very good care of me and both of my Buicks, much appreciated!
Jay Buick takes very good care of me and both of my Buicks, much appreciated!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service consultant was great very informal and answered every question I had. I would recommend the service department to my friends and family.
The service consultant was great very informal and answered every question I had. I would recommend the service department to my friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Jordan! We’re thrilled to hear that you had a great experience with our service consultant at Jay Buick GMC Bedford. Your recommendation means a lot to us. We look forward to serving you and your friends and family in the future! Jay Buick GMC Bedford Team
Very professional. Very attentive to listening to your car problem. Great service. The work was completed in a reasonable time
Very professional. Very attentive to listening to your car problem. Great service. The work was completed in a reasonable time
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Ric! We're thrilled to hear that you found our team at Jay Buick GMC Bedford to be professional and attentive to your needs. It's great to know that your service was completed in a timely manner. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team