Reviews
My oil change and tire rotation took only 36 minutes with
My oil change and tire rotation took only 36 minutes with a reservation! Spectacular! The staff was amazing!
My oil change and tire rotation took only 36 minutes with
My oil change and tire rotation took only 36 minutes with a reservation! Spectacular! The staff was amazing!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a routine oil change-works package for my 2017 Ford
I had a routine oil change-works package for my 2017 Ford Focus. My service advisor was Allie Shuckhart. Allie was knowledgeable, informative, friendly, and understanding, making this experience at Earnhardt Ford a pleasant one.
I had a routine oil change-works package for my 2017 Ford
I had a routine oil change-works package for my 2017 Ford Focus. My service advisor was Allie Shuckhart. Allie was knowledgeable, informative, friendly, and understanding, making this experience at Earnhardt Ford a pleasant one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We were in a hurry to get a comparison quote and Tim got
We were in a hurry to get a comparison quote and Tim got his manager to rush a better quote than the one we had.
We were in a hurry to get a comparison quote and Tim got
We were in a hurry to get a comparison quote and Tim got his manager to rush a better quote than the one we had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to hear that Tim was able to assist you so promptly! Providing the best service is our priority, and we’re glad you received the quote you needed. Your satisfaction means a lot to us! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
Best staff hands down very friendly and knowlegable no
Best staff hands down very friendly and knowlegable no hassele we have purchased our last 7 cars from Earhnardt wont shop anywhere else
Best staff hands down very friendly and knowlegable no
Best staff hands down very friendly and knowlegable no hassele we have purchased our last 7 cars from Earhnardt wont shop anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear about your positive experiences! Our team takes pride in providing friendly and knowledgeable service. It's wonderful to know you've chosen us for your car purchases multiple times. We look forward to helping you again in the future! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
I came to dealership in a Waymo with the intention of
I came to dealership in a Waymo with the intention of buying a vehicle. The final numbers were off from the online. They wanted $42,349. I was willing to go to $42,100. But they said the price is final. I walked out to think about the offer. I was approached by the sales man to come back in to make the deal. I walked in and offered full price. Frank was extremely rude to me for no reason. Less than 3 minutes of me walking he stated it’s sold. He was very aggressive. He needs to understand that his sales person wanted me to make the deal. Frank did not want to sell me, someone in the dealership, willing and able to buy the vehicle. He said it is “sold”. Specifically, He said someone 2 hours away put a deposit on it. This tolerance is not acceptable.
I came to dealership in a Waymo with the intention of
I came to dealership in a Waymo with the intention of buying a vehicle. The final numbers were off from the online. They wanted $42,349. I was willing to go to $42,100. But they said the price is final. I walked out to think about the offer. I was approached by the sales man to come back in to make the deal. I walked in and offered full price. Frank was extremely rude to me for no reason. Less than 3 minutes of me walking he stated it’s sold. He was very aggressive. He needs to understand that his sales person wanted me to make the deal. Frank did not want to sell me, someone in the dealership, willing and able to buy the vehicle. He said it is “sold”. Specifically, He said someone 2 hours away put a deposit on it. This tolerance is not acceptable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
David, Let's tell the truth. Art showed you our numbers and it was more than your budget. You then told us what you would buy the Tacoma for, and I said no. I then had Craig show you the Kelly Blue Book wholesale price of the Tacoma, which was more than our selling price, hoping you would see that it was a fantastic deal. You then said no, which you left out in your review. Where I come from, no means no. We then told you that there was another customer who had a tentative appointment later on today while you were trying to negotiate your best deal. You hit us with an offer that we did not expect, then you told our manager, Craig, that you were going to look at others in the valley. Craig responded with that's fine, but our price will be the same. You then said to have us call if we don't sell it. Out of courtesy to the tentative appointment, I called him to firm up his appointment and offer, he said yes and gave us a deposit. Art, the salesperson, approached you outside, not knowing that I was on the phone with the other customer, who again said yes. The reason I sounded rude when I told you the Tacoma sold is that you wanted me to tell the customer who said yes that you changed your mind. As I explained, that would not have been fair to the customer who said yes. We wish you the best of luck in your continued search. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
The fact that you conceded that you did not communicate with your sales person while I was still at your dealership really tells me everything I need to know. Put yourself in the customer shoes. Do you think what you did was moral? If you do, do you think you could have handled this better? Maybe communicated with your staff?
Smooth process from start to finish.
Smooth process from start to finish. No hassles and straight to the point. Traded in old for new. Highly recommend if looking for a Ford.
Smooth process from start to finish.
Smooth process from start to finish. No hassles and straight to the point. Traded in old for new. Highly recommend if looking for a Ford.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your smooth experience with us! It's great that you found the process hassle-free and straightforward. Your recommendation means a lot, and we're here whenever you're ready for your next Ford adventure. Enjoy your new ride! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
Employees kept me up to date.
Employees kept me up to date. They inform me the progress of my vehicle and the time frame.
Employees kept me up to date.
Employees kept me up to date. They inform me the progress of my vehicle and the time frame.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about your positive experience! Keeping our customers informed is a top priority for us. If you ever need assistance again, we're here to help! Enjoy your vehicle! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
I am always treated well at Earnhardt Ford, which is why
I am always treated well at Earnhardt Ford, which is why I come back for continuous service.
I am always treated well at Earnhardt Ford, which is why
I am always treated well at Earnhardt Ford, which is why I come back for continuous service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear that you consistently receive excellent service, Dave! Your loyalty means a lot to us, and we look forward to welcoming you back for your next visit. Thank you for being a valued part of our community! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
Stay away from this place.
Stay away from this place. When I purchased my car it was missing the second key fob. They told me this when they were delivering the car. I had to pick the car up from Rodeo Ford also owned by Earnhardt and 35 miles from my home. They promised to get me the second key fob. Weeks went by and nothing. I had to hound them for it over 3 months. They refused to send it to me so I could have it programmed at a local Ford dealer claiming it would cost ME $100. I had to go out to Earnhardt and wait over an hour for the key fob to be programmed and the representative was rude. I had a 40 mile round trip to correct their error. They are all over you to make a deal then kick you to the curb after the deal is made. I will NEVER go back to Earnhardt or Rodeo. A stereotypical “curb your enthusiasm” bad car dealership experience. SHAMEFUL!
Stay away from this place.
Stay away from this place. When I purchased my car it was missing the second key fob. They told me this when they were delivering the car. I had to pick the car up from Rodeo Ford also owned by Earnhardt and 35 miles from my home. They promised to get me the second key fob. Weeks went by and nothing. I had to hound them for it over 3 months. They refused to send it to me so I could have it programmed at a local Ford dealer claiming it would cost ME $100. I had to go out to Earnhardt and wait over an hour for the key fob to be programmed and the representative was rude. I had a 40 mile round trip to correct their error. They are all over you to make a deal then kick you to the curb after the deal is made. I will NEVER go back to Earnhardt or Rodeo. A stereotypical “curb your enthusiasm” bad car dealership experience. SHAMEFUL!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shameful, we are not. First, our dealership did not even sell you the vehicle. We got involved in an effort to help the originating Ford dealer by making it more convenient for you. We tried to alleviate the burden of your drive and even offered to pick up your vehicle, have the key cut and programmed, and then drive the vehicle back to you. For some unknown reason, you declined our offer, made the drive yourself, and then wanted us to reimburse you for your lost time. In our opinion, that request was nonsensical and shameful. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com 480-763-6268
The dealership service department picked up my 2015 F250
The dealership service department picked up my 2015 F250 at my house and took it to the dealership to service the rear brakes and fix a lug bolt on the front left wheel. The required service was performed, and truck was returned to me.
The dealership service department picked up my 2015 F250
The dealership service department picked up my 2015 F250 at my house and took it to the dealership to service the rear brakes and fix a lug bolt on the front left wheel. The required service was performed, and truck was returned to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about your positive experience, Dave! Our team loves making service convenient for our customers. It's great knowing your F250 is in top shape now. Thank you for sharing your feedback, and we look forward to assisting you again in the future! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com