Reviews
Earnhardt has been fair to me whenever I take my car in for service. Allie has guided me through what's necessary vs what I can delay and still care for my 9-year-old car, which I bought from Earnhardt, my second from them.
Earnhardt has been fair to me whenever I take my car in for service. Allie has guided me through what's necessary vs what I can delay and still care for my 9-year-old car, which I bought from Earnhardt, my second from them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust and loyalty! We’re glad to hear Allie has helped guide you on what services are necessary and what can wait while keeping your 9-year-old vehicle running strong. We truly appreciate you choosing Earnhardt for your second vehicle and look forward to seeing you again! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
Kenton helped me get into a new Ford Maverick XLT. Him and the rest of the staff were very helpful and friendly.
Kenton helped me get into a new Ford Maverick XLT. Him and the rest of the staff were very helpful and friendly.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We’re thrilled Kenton and our team could make your experience smooth and friendly while getting you into your new Ford Maverick XLT. Enjoy your new ride, and we look forward to seeing you again! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
My oil change and tire rotation took only 36 minutes with a reservation! Spectacular! The staff was amazing!
My oil change and tire rotation took only 36 minutes with a reservation! Spectacular! The staff was amazing!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re so glad to hear about your positive experience, Elaine! It’s fantastic that our team was able to provide quick and efficient service for your oil change and tire rotation. Your kind words mean a lot to us! Looking forward to seeing you again soon. Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
I had a routine oil change-works package for my 2017 Ford Focus. My service advisor was Allie Shuckhart. Allie was knowledgeable, informative, friendly, and understanding, making this experience at Earnhardt Ford a pleasant one.
I had a routine oil change-works package for my 2017 Ford Focus. My service advisor was Allie Shuckhart. Allie was knowledgeable, informative, friendly, and understanding, making this experience at Earnhardt Ford a pleasant one.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about your positive experience with Allie! Providing knowledgeable and friendly service is our priority, and it's wonderful to know you felt well taken care of during your visit. Thank you for sharing your thoughts! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
We were in a hurry to get a comparison quote and Tim got his manager to rush a better quote than the one we had.
We were in a hurry to get a comparison quote and Tim got his manager to rush a better quote than the one we had.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s fantastic to hear that Tim was able to assist you so promptly! Providing the best service is our priority, and we’re glad you received the quote you needed. Your satisfaction means a lot to us! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
Best staff hands down very friendly and knowlegable no hassele we have purchased our last 7 cars from Earhnardt wont shop anywhere else
Best staff hands down very friendly and knowlegable no hassele we have purchased our last 7 cars from Earhnardt wont shop anywhere else
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re so glad to hear about your positive experiences! Our team takes pride in providing friendly and knowledgeable service. It's wonderful to know you've chosen us for your car purchases multiple times. We look forward to helping you again in the future! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
I came to dealership in a Waymo with the intention of buying a vehicle. The final numbers were off from the online. They wanted $42,349. I was willing to go to $42,100. But they said the price is final. I walked out to think about the offer. I was approached by the sales man to come back in to make the deal. I walked in and offered full price. Frank was extremely rude to me for no reason. Less than 3 minutes of me walking he stated it’s sold. He was very aggressive. He needs to understand that his sales person wanted me to make the deal. Frank did not want to sell me, someone in the dealership, willing and able to buy the vehicle. He said it is “sold”. Specifically, He said someone 2 hours away put a deposit on it. This tolerance is not acceptable.
I came to dealership in a Waymo with the intention of buying a vehicle. The final numbers were off from the online. They wanted $42,349. I was willing to go to $42,100. But they said the price is final. I walked out to think about the offer. I was approached by the sales man to come back in to make the deal. I walked in and offered full price. Frank was extremely rude to me for no reason. Less than 3 minutes of me walking he stated it’s sold. He was very aggressive. He needs to understand that his sales person wanted me to make the deal. Frank did not want to sell me, someone in the dealership, willing and able to buy the vehicle. He said it is “sold”. Specifically, He said someone 2 hours away put a deposit on it. This tolerance is not acceptable.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
David, Let's tell the truth. Art showed you our numbers and it was more than your budget. You then told us what you would buy the Tacoma for, and I said no. I then had Craig show you the Kelly Blue Book wholesale price of the Tacoma, which was more than our selling price, hoping you would see that it was a fantastic deal. You then said no, which you left out in your review. Where I come from, no means no. We then told you that there was another customer who had a tentative appointment later on today while you were trying to negotiate your best deal. You hit us with an offer that we did not expect, then you told our manager, Craig, that you were going to look at others in the valley. Craig responded with that's fine, but our price will be the same. You then said to have us call if we don't sell it. Out of courtesy to the tentative appointment, I called him to firm up his appointment and offer, he said yes and gave us a deposit. Art, the salesperson, approached you outside, not knowing that I was on the phone with the other customer, who again said yes. The reason I sounded rude when I told you the Tacoma sold is that you wanted me to tell the customer who said yes that you changed your mind. As I explained, that would not have been fair to the customer who said yes. We wish you the best of luck in your continued search. Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
The fact that you conceded that you did not communicate with your sales person while I was still at your dealership really tells me everything I need to know. Put yourself in the customer shoes. Do you think what you did was moral? If you do, do you think you could have handled this better? Maybe communicated with your staff?
Smooth process from start to finish. No hassles and straight to the point. Traded in old for new. Highly recommend if looking for a Ford.
Smooth process from start to finish. No hassles and straight to the point. Traded in old for new. Highly recommend if looking for a Ford.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear about your smooth experience with us! It's great that you found the process hassle-free and straightforward. Your recommendation means a lot, and we're here whenever you're ready for your next Ford adventure. Enjoy your new ride! Regards, Frank Nicolosi General Sales Manager frank.nicolosi@earnhardt.com
Employees kept me up to date. They inform me the progress of my vehicle and the time frame.
Employees kept me up to date. They inform me the progress of my vehicle and the time frame.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear about your positive experience! Keeping our customers informed is a top priority for us. If you ever need assistance again, we're here to help! Enjoy your vehicle! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com
I am always treated well at Earnhardt Ford, which is why I come back for continuous service.
I am always treated well at Earnhardt Ford, which is why I come back for continuous service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to hear that you consistently receive excellent service, Dave! Your loyalty means a lot to us, and we look forward to welcoming you back for your next visit. Thank you for being a valued part of our community! Regards, Tommy Watson Customer Relations Manager tommy.watson@earnhardt.com