Hyundai of Paramus

I bought a hyundai equus 5.0 V8 from paramus Hyundai in 2017. Experience at the service center was horrible. Work that I had paid for was never performed. I went in for a transmission service at 45k and 10k later my new personal transmission specialist decided to check the fluid and it was filthy. I recommend to avoid getting your car serviced there. They up-sell you things that are not needed as well. I did a coolant flush and again my new mechanic checked it and it was original fluid from the factory. Never changed but I paid for it.

Poor service. Waited for my car and it’s promised 1 hour service for a “software update”. Took over two hours. No communication. just awful.

I wonder if Paramus Hyundai car dealership’s owner is aware that their dealers including upper management have shoddy and shady services and business dealings. I recently closed a deal with Paul Paik- signed a lease agreement, received my first month’s bill, and all. After seeing an irregularity in the bill, I asked about it and then without ANY explanations or notification, they cancelled my lease agreement- the deal that was signed and closed! Even the senior manager, John Sweeny was of no help and dismissive. Simply put, Paramus Hyundai is unprofessional and not trustworthy.

Iggi was great...he was very quick with paperwork-just what you need at a car dealership:) He also helped work out a deal which we appreciate!

So happy I went to Paramus Hyundai this time around. Iggi made the process painless and very quick. I would recommend him to anyone looking to buy or lease a new Hyundai!

IGG BARRETO WASV THE REASON I CAME BACK TO THIS DEALERSHIP. HE IS WELCOMING DILIGENT HARD WORKING. HE MAKES EVERYTHING EASY. HE TRULY CARES ABOUT HIS CUSTOMERS. WORKED WELL WITH MANAGEMENT AND FINANCE TO GET THIS DONE.

Iggi Barreto is one of the best salesperson around ! We came back to Hyundai for our second car with Iggi!! He truly cares about his customers He is kind ,patient , explains everything with a smile He goes above and beyond for his customers!! Iggi is the best!!!!

I leased an IONIQ Electric car last month. Before I signed the contract I was curious about federal tax credits for lease cars, and the dealer, Mr Paik, confirmed that a lease car is eligible for federal tax credits which are up to $7500. Given my salary, I could get a benefit of around $3,000, so I decided to process the deal. However, I realized that, by internet searching, a lease car could not get any tax credits. I was so perplexed and contacted the dealer again. However, the dealer’s reaction made me even more upset that he said he did not know this policy details. He added “Knowing I did not lie you, so I am not responsible for this misconducting legally” He admitted that purchased cars could get federal tax credits, but lease cars were not sure. While I am appealing, he brought an email message and asserted that there were no details saying that the federal tax credit is not eligible for lease cars. But I found that your internal email also clearly noted that “If a Hyundai Lease is involved on any of our models, in that case the Tax Credit is Rolled into the LEASE Price/Payment of the car, and the customer does not do anything” After seeing the message I requested to talk with the general manager, but he denied my request. I strongly believe that your sales conduct a clear misconduct which caused a considerable monetary damage to your customer. I hope to get your responsible actions following this misconduct.

We purchased a one year old Tucson. After a month the brakes were not working properly. We tried to reach our salesman several times. We left messages that were never returned. We eventually brought the vehicle in to get serviced and were told that we would have to pay $500 to fix the brakes. Even though the car was not driven very much. The salesman said there was nothing he could do since the car was now purchased 6 months earlier. Even though we tried to reach him well before that with no success and no return call. We will never buy another car from Hyundai and specifically this dealer.

My experience with this dealership and sales was that of being scammed as they attempted to pull a fast one and misappropriate my funds. Then on top of that they tried to sue me in court, where the Judge found in my favor. I would advise any buyers to beware of working with this group... they are shady.