Hyundai of Paramus

Myself and my son went to check a car physically that he looked online. Unintentionally we went without appointment, but Iggi Showed really good customer care and helped us not just to check the car or test drive the car but buying that car by giving us really good deal. He made the transaction very smooth. We really appreciate his help and definitely give him >100%. We were very satisfied with his service and will definitely recommend him to our friends and family.

Very impressed on how easy and smooth the transaction was despite the pandemic. Iggi my sales rep was constantly in contact, thorough n helpful. He set up my bluelink and gps without any problem. Fastest buy ever I was only in the dealership for less than 1 hour.

Excellent service from Iggi and his team, Brittany and the Manager made a great experience for my when I was looking for a new SUV for my wife. Definitely 100% on overall. Thanks you for all. Simple and easy, I lease the car through Internet and just went to the dealer for pickup. Thanks again RM

My wife and I found ourselves in need of a new car during the Covid 19 crisis. We were certain that the process of buying a car sight unseen and remotely would be near impossible. However we were pleasantly surprised how easy , convenient , and safe the process was with Hyundai of Paramus. We give the dealership , their personnel and our salesman Iggi Barreto 5 stars. Finding the perfect car at the perfect price was easier than we could have imagined. The car was sanitized, all paperwork prepared and delivered to our home 85 miles away from the dealership by our salesman Iggi Barreto. We would like to thank Iggi and the dealership again for their professionalism and kindness.

The worst dealership that exists. Everyone is there to just lie and try to scam you until you hand them the money and after that they don't give a xxxx about you. They are overpriced and scammers. Bought a certified pre-owned Hyundai and I had problems after having the car for only a month, but they didn't want to service it under the warranty I had, and first they tried to lie to me that the warranty had inspired and after showing them that it hasn't they just started being rude and yelling at me. It wasn't enough that they scammed me with the price they were xxxxxxxx too. DON'T EVER GO EVEN CLOSE TO THIS DEALERSHIP, WORST EVER.

Just spent $200 for diagnostic and technician needs more time and asking for more money. They have no clue. never going back. $200 spent and I still don't know what is wrong with my car

I went to a couple of dealerships before landing up at Hyundai of Paramus and I am beyond lucky I found this place. Brandon was the first person to help me three years ago and I have stuck with him ever since. He is personable, kind, and truly knowledgeable. The rude and dirty feeling of being ripped off was something I didn’t worry about when working with him. He will surely help you find what you need without pressure to buy. I recommend him and the general location for all your needs. I have been back with family and friends and they all agree with his services. Will continue to come back as long as he is with the company.

I would like to share the experience my son and I had at Paramus New Jersey dealership recently. My son and I both purchased the 2020 Santa Fe Turbo back in December. The sales person Brian who we worked with was pleasant enough in the beginning of the process, but went downhill from there. It got so bad that I had made a grievance call to Hyundai corporate. I had spoken to Brandy at corporate to share my concern. 1 (800) 633-5151 ask for Brandy at Hyundai Corporate Buyer Beware: Do not pay for “Security etching fee” at $199. I told Brian I did not wish for my son and I to pay for it. I received an e mail confirming we would have the fee waived. My fee was but my son’s was not. We asked it to be taken off; it’s a rip-off. You don’t need it. You can Google it. My son test drove the car and was supposed to get a $50 visa card. I got mine from another dealer when I test drove the Santa Fe, we asked Brian for the gift card and never heard back. On 12/20/2019 the day we were going to pick the car I get a call from Brian saying he made a mistake that the car he ordered was not in stock. He was going on vacation the next day he told me that my son would have to wait until he returns from vacation; we told him that was not an option. My son found the car at another location that was when Brian said he would go and get it. What was supposed to be a short wait, we ended up waiting over 4 hours. Being late and hungry the manager told us to go and eat and we would be reimbursed. We never received our reimbursement. When we got the car which was close to 9pm. Brian rushed us and snuck in the “etching fee” of $199. I told him not to and asked for a refund. NO RESPONSE December 27th I emailed December 30th I emailed January 6th I emailed January 6th I emailed January 7th I emailed

Routine service for a car that is barely 2 years old and had no issues ended up being extremely expensive. This shop has high labor rates and pushes work that isn’t necessary. My fault for agreeing to the work without researching and shopping around ahead of time. After I complained, they gave me a "discount" but the price quoted initially did not include taxes or fees so the total with discount was only a little less than the original high estimate. In addition, I asked them to look at damage to a lower engine cover and support bracket. They claimed the radiator was also damaged and needed to be replaced. I declined the repair and had it checked out at another dealer. Full disclosure, the other dealer was responsible for delivering the car with that damage, but we looked at it before we discussed who was responsible for the damage. I looked at it myself while it was on the lift with two mechanics and a service manager. There was no sign of radiator damage; perfectly flat and aligned, no visible dents or deformation. When I called Paramus to let them know their assessment did not seem accurate, they stuck with their story, even after I sent a picture. They told me the picture didn’t show it and that we just didn’t know what we were looking at. Possible, I suppose, but not very likely. I know many dealers have a reputation for overcharging and seem more interested in quick cash than repeat customers. This seems to be one of them. They won't see me again. You may want to keep your distance.

Brough my car for a service on 1/11/20 and they recorded my mileage wrong. When I noticed the mistake and came in to resolve the issue I was told it’s not a big deal. It is. Unfortunately I know from personal experience that discrepancies in mileage will affect your car value dramatically. When I explain that to representative, who turned out to be the service manager, I was told than the information is only gathered for internal use and is not share with carfax. Incorrect again, since I received an email from them and that’s when I noticed the discrepancy in the mileage. I was told to bring my car for another service and they will record the correct mileage. However, that won’t solve an issue since the wrong information was already reported to a car fax. When I asked what if I don’t want to bring my car to the location again, I was told then we can’t help you. My concern was completely disregarded and I was talked over the entire time I tried to voice my concern. What I took from this experience is that this dealership is not responsible for their mistakes and will not do anything to solve the issue they created.