Reviews
Best new car... so excited!!
Beyond happy, Iggy was very honest, professional and fun!!! Made the experience so easy... This is my second Hyundai from Paramus NJ and I’ll be back... Also, Marilyn was very helpful, making sure all my needs were met and handled everything, even before I arrived!!! Awesome experience... see Iggy, he’s on point!! Thanks for the deal I got on my 2014 Sonata 2.0
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Melanie, I am happy to hear your time spent with Iggy and Marilyn was pleasant. Congratulations on your new Hyundai! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Great Experience.
Excellent service, everyone was curtious and very friendly. I would definetly recommend Paramus Hyundai. They were amazing, they were able to work with me and get me what I was looking for.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service, from our team. Thank you for choosing us for your automotive sales and service needs and we look forward to working with you again in the future. Best regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
GO SCREW YOUR SELF
If you really feel like screwing your self please go see Reggie Reid @ Hyundai Paramus. Reggie gave me a deal on paper and when I went back to get that deal he REFUSE to give it to me. Plus when I was leaving instead of accepting his fault he told me "thank you wasting my time". His own manager told him he is an A** H*** and he is right. Reggie told me they are on high traffic area in Paramus, so they are getting easy customers. So basically he is making point here that they are not going to drop price even if they loose customers. This tells how they treat there customers. I end up getting same car I wanted for $1872 cheaper with 3 years of free oil change with different dealer. I went back to Hyundai Paramus to show him I got this deal. And his reaction was like, "If others dealers want to loose money and do business than he doesn’t care about it". I was in constant denial. I would not recommend this dealer to anyone but yes if you don't care about over paying and bad service please help your self. Keep 1 thing in mind if you leasing car than you have to deal with your dealer for 3 years.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. "Sales: Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
AMAZING SERVICE!
Jefferson was the best sales person I have had the pleasure of doing business with. I was referred to him by a friend and I am glad I followed through. He was very professional and worked hard to stay within my budget. I never felt rushed or pressured at any point; he was very informative and honest all throughout. I highly recommend asking for Jeff!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review. We are pleased to hear that Jeff was able to provide an efficient and overall positive experience. We look forward to seeing you again soon! Best, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Poor, unprofessional service
I used to service my car at Paramus Hyundai. I always leave the car clean and shiny and always get it back dirty. With oily handprints on the body, stains of liquids under the hood, footprints and handprints inside. But last time (beginning of January) they also scratched the body during service. I immediately reported it to manager, She promised to contact me and repair the damage. Almost 4 months later she still did not contact me and damage is not repaired. Cheap, unprofessional, unfriendly service. Keep away from Paramus Hyundai.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’m sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact me at your earliest convenience as I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Service: Heather C., BDC Manager, hcurcio@rt4cars.com"
DO NOT DEAL WITH PHIL USED CAR SALES MANAGER
DO NOT DEAL WITH PHIL THE USED CAR SALES MANAGER I DO NOT UNDERSTAND HOW HE BECAME A MANAGER. Picked a White Genesis he sold it and my contract was signed HE STILL SOLD IT. Rocco took care of me. Deal with Rocco,Nancy was amazing and Stephen the sales person was great. Hyundai should send Phil to seek anger management and a psychiatrist due to his incompetence and customer service. PHIL NEEDS TO UNDERSTAND HOW TO TALK/TREAT CUSTOMERS. ONLY DEAL WITH ROCCO. As I walked in to the dealership he was giving an attitude to his co-workers and in front of other customers cursing. VERY UNPROFESSIONAL!
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Happy
Brian Gombocz helped me get in a Hyundai Sonata 2.0t limited. Amazing car to drive. Friendly and easy to work. Made my experience of buying a car easy. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review! We're glad to have Brian on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Horrable service I am so Upset
I past Monday April 9 2018 in this place! I spoke whit Service advisor Viviana Perez and another lady Katerina i forget last name: She told me to send my car in shop and wait for my service. Really I come for one vechicle light -{to check and replaced} light after see any wrongs- change the Socket for bulb wires and bulb. She say You should be stay 1h to be fix my problem really. I stay Nearly 3h to come one Tech to say he no see any wrong. For me he no try to find the problem at first time !!! I told him My light couple times work couple times no. I think he visual inspect my light were is no real nothing.He told me after I am ready he should be change my bulb he say price 4.95 no everything more !!! Labor for this 2 min job is 45$this is unacceptable. Katerina no show me Total payment to take my decision. She Skip at me price for replace this bulb !!! I loose 3 hours-- 56.19$ and Unhappynes to this job really is no done correctly . I am no trust people were try to play and no professional fix the problem at first time.I don`t believe This PEOPLE MORE!!! SORRY BUT I NO RECOMMEND ANY my Friends to fix them cars here!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am deeply sorry to hear about your experience with our service department. Our customers are our top priority, and I sincerely apologize if we have not met your needs during your last visit with us. If you would like, please contact me at your earliest convenience so I may further understand the situation. I look forward to hearing from you. Service: Heather C., BDC Manager, hcurcio@rt4cars.com"
It was a pleasure working with Iggi
Iggi was wonderful to work with. He had a great sense of humor but at the same time understood the importance of great customer service. I highly recommend working with Iggi.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review, Michael! We're glad to have Iggi on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
Iggi Is Amazing!
Searching for a vehicle is a daunting task. However, when we walked up the hill to view the cars, we were greeted with a genuine smile by Iggi. Standing in the cold, he took his time to listen to our needs, our budget, and our expectations. He was more than just a salesman with a mission; he exercised patience, responded with empathy, and established rapport that sealed the deal. Iggi made our experience one to remember, and a place that we would return. Every team member treated us with the same care that Iggi emulated, and for that we were extremely grateful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Iggi's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Best regards, Rocco Auriemma | rauriemma@rt4cars.com | General Sales Manager
