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Sutton Ford

(5,279 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Inventory

See all 317 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since June 2009.
Sutton Ford in Matteson, IL, also serves Homewood, IL; University Park, IL; Country Club Hills, IL; Flossmoor, IL; Hazel Crest, IL; Glenwood, IL; Beecher, IL; and Northwest, IL; and is proud to be an automotive leader in our area. At Sutton Ford, we've been dedicated to earning your business repeatedly for over 30 years. We are family-owned and operated in the second generation. The first time you walk through our doors, could be to browse our selection of used cars, like the ever-popular used Ford Escape. Or, you'll stop by to trade an older model for a brand-new Ford vehicle. You may be coming in to service your vehicle or purchase parts.
Your favorite Ford & Lincoln dealership

Service center

Phone number (708) 300-3330

Service hours

Monday
7:00am–4:30pm
Tuesday
7:00am–4:30pm
Wednesday
7:00am–4:30pm
Thursday
7:00am–4:30pm
Friday
7:00am–4:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(5,279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Excellent.

Excellent. My experience with the dealership was excellent. Communication was great, timing was fantastic, the car was ready waiting for me and everyone on the day I picked up the vehicle was welcoming and the programmed my car right away.

Excellent.

Excellent. My experience with the dealership was excellent. Communication was great, timing was fantastic, the car was ready waiting for me and everyone on the day I picked up the vehicle was welcoming and the programmed my car right away.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to learn our team gave timely updates and had your Ford ready exactly when expected. It’s wonderful the programming was completed right away and you felt welcomed. Thanks for sharing this feedback!

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I had an excellent experience.

I had an excellent experience. It was refreshing to work with a salesperson who was honest, upfront, and created a no-pressure, hassle-free environment from start to finish.

I had an excellent experience.

I had an excellent experience. It was refreshing to work with a salesperson who was honest, upfront, and created a no-pressure, hassle-free environment from start to finish.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We’re pleased that Eric’s honest, upfront approach made purchasing your new Ford F-150 hassle-free from start to finish. Enjoy every mile in your new truck.

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Lester was great.

Lester was great. He got me through the paperwork quickly. His explanations were very understandable. He made me feel like a friend.

Lester was great.

Lester was great. He got me through the paperwork quickly. His explanations were very understandable. He made me feel like a friend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It’s wonderful to hear that Lester guided you efficiently through the paperwork and provided clear explanations throughout your visit. We’re delighted he made you feel at ease and valued like a friend. Enjoy your new Ford Mustang, and let us know if we can help in the future.

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Everyone treated me like I mattered.

Everyone treated me like I mattered. I was looking for a lower priced used car, a puddle jumper, and they found me options. I felt comfortable purchasing my new to me car.

Everyone treated me like I mattered.

Everyone treated me like I mattered. I was looking for a lower priced used car, a puddle jumper, and they found me options. I felt comfortable purchasing my new to me car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We’re glad our team helped you explore budget-friendly options and made you feel valued while choosing your Chevrolet Sonic. Enjoy your new-to-you car, and let us know if we can assist you down the road.

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Excellent way of doing business and they didn't apply any

Excellent way of doing business and they didn't apply any pressure. Eric did an great job of not pushing to hard.

Excellent way of doing business and they didn't apply any

Excellent way of doing business and they didn't apply any pressure. Eric did an great job of not pushing to hard.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for highlighting our low pressure approach. We’re glad Eric made your Ford Mustang purchase feel easy and comfortable. Enjoy every moment behind the wheel.

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Had a great experience, worked with me to get my payment

Had a great experience, worked with me to get my payment where I needed it to be. Love my new truck

Had a great experience, worked with me to get my payment

Had a great experience, worked with me to get my payment where I needed it to be. Love my new truck

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear we could adjust your payment plan to suit your needs and that you’re loving your new Ford Maverick. Thank you for sharing your experience and for choosing us. We look forward to serving you again.

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Not satisfied at all.

Not satisfied at all.. still working to see if they can resolve issue Problems with vehicle new purchace

Not satisfied at all.

Not satisfied at all.. still working to see if they can resolve issue Problems with vehicle new purchace

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We apologize that you did not have a completely satisfying experience. Will you please share your name so that we can look up your file and have a manager reach out?

Consumer response

Vicente Marquez

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When I came to the dealership, Ashley immediately showed

When I came to the dealership, Ashley immediately showed me the car that I was looking for. She answered all of my questions and concerns. She also assisted us in finding a stand for the hood. She was very helpful and friendly.

When I came to the dealership, Ashley immediately showed

When I came to the dealership, Ashley immediately showed me the car that I was looking for. She answered all of my questions and concerns. She also assisted us in finding a stand for the hood. She was very helpful and friendly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with your used Nissan Rogue. We’re glad our team promptly located the model you wanted, answered your questions, and assisted with the hood stand.

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The service worker that help me by the name of Timothy

The service worker that help me by the name of Timothy was excellent kept me informed alone the way had my car repairs taken care of in 4 days after my car sat at another mechanic shop for over 6 weeks i really appreciate the service i was given by this service worker Timothy you rock.

The service worker that help me by the name of Timothy

The service worker that help me by the name of Timothy was excellent kept me informed alone the way had my car repairs taken care of in 4 days after my car sat at another mechanic shop for over 6 weeks i really appreciate the service i was given by this service worker Timothy you rock.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s great to know our service team kept you informed and completed your Ford Escape repairs in just four days after that long wait elsewhere. Thank you for your kind feedback, and we look forward to helping you again.

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Was very helpful in getting me into the vehicle I wanted.

Was very helpful in getting me into the vehicle I wanted. Was very friendly and professional

Was very helpful in getting me into the vehicle I wanted.

Was very helpful in getting me into the vehicle I wanted. Was very friendly and professional

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad Lester helped you get into the Ford Bronco Sport you wanted with friendliness and professionalism. Thank you for choosing us for your purchase. Enjoy your new Bronco Sport on every drive.

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