Reviews
⭐️⭐️⭐️⭐️⭐️ Incredible Experience Buying My F-150 at
⭐️⭐️⭐️⭐️⭐️ Incredible Experience Buying My F-150 at Sutton Ford! My husband and I recently purchased a Ford F-150 from Sutton Ford, and the entire experience was outstanding from beginning to end. Sheldon, our salesperson, was fantastic, friendly knowledgeable, and truly demonstrate professionalism as he helped us throughout the whole process. He made sure we found the exact F-150 that fits our need and budget. General Manager Adam was great, he personally made sure everything went smoothly and that we felt comfortable with our purchase. He was the elm of the wheel throughout the process, making sure we were updated while he worked with his team, using every possible negotiation techniques to make the transaction a satisfactory one. Al in finance was a pro, transparent, efficient, and made the paperwork a breeze. The whole team made us feel like a valued customer, not just another sale. If you're in the market for a new truck or vehicle in general, I highly recommend Sutton Ford. Honest people, great service, and a smooth buying experience! A BAD EXPERIENCE TURNED AMAZING!
⭐️⭐️⭐️⭐️⭐️ Incredible Experience Buying My F-150 at
⭐️⭐️⭐️⭐️⭐️ Incredible Experience Buying My F-150 at Sutton Ford! My husband and I recently purchased a Ford F-150 from Sutton Ford, and the entire experience was outstanding from beginning to end. Sheldon, our salesperson, was fantastic, friendly knowledgeable, and truly demonstrate professionalism as he helped us throughout the whole process. He made sure we found the exact F-150 that fits our need and budget. General Manager Adam was great, he personally made sure everything went smoothly and that we felt comfortable with our purchase. He was the elm of the wheel throughout the process, making sure we were updated while he worked with his team, using every possible negotiation techniques to make the transaction a satisfactory one. Al in finance was a pro, transparent, efficient, and made the paperwork a breeze. The whole team made us feel like a valued customer, not just another sale. If you're in the market for a new truck or vehicle in general, I highly recommend Sutton Ford. Honest people, great service, and a smooth buying experience! A BAD EXPERIENCE TURNED AMAZING!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Sutton Ford are glad to have you as a customer.
I was over charged by 19,000.
I was over charged by 19,000.00 for a 2025 escape at line they had removed all paper that would show price of car I went to another dealer to see sticker price. I hand carrier my complaint to Sutton Ford may 30 2025 no response on June 6 2024 I will send the same complaint to Ford in dearborn mich. All the Ford was advertising employee pricing for all with 3.9% financing with 825 credit score I was only offered 6.9%
I was over charged by 19,000.
I was over charged by 19,000.00 for a 2025 escape at line they had removed all paper that would show price of car I went to another dealer to see sticker price. I hand carrier my complaint to Sutton Ford may 30 2025 no response on June 6 2024 I will send the same complaint to Ford in dearborn mich. All the Ford was advertising employee pricing for all with 3.9% financing with 825 credit score I was only offered 6.9%
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Eddie, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Service was pretty quick and easy.
Service was pretty quick and easy. Needed a lil too much repeated information by finance but otherwise was a very pleasant experience
Service was pretty quick and easy.
Service was pretty quick and easy. Needed a lil too much repeated information by finance but otherwise was a very pleasant experience
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi James: Thanks for your feedback on your recent visit to Sutton Ford. It's great to hear that we were able to assist you and that you had such a positive experience.
The service was exceptional.
The service was exceptional. Really appreciate the time and care taken to service our needs.
The service was exceptional.
The service was exceptional. Really appreciate the time and care taken to service our needs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
They went above and beyond.
They went above and beyond.for this sales Very efficient and thorough in this process Extremely professional as well
They went above and beyond.
They went above and beyond.for this sales Very efficient and thorough in this process Extremely professional as well
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Uneducated about the car features and lied about
Uneducated about the car features and lied about additional offers. I would not recommend this dealership.
Uneducated about the car features and lied about
Uneducated about the car features and lied about additional offers. I would not recommend this dealership.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We apologize for the inconvenience. We strive to provide a 100% completely satisfied experience. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly 708-720-8026 or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Worst , most unorganized dealer I have ever been too .
Worst , most unorganized dealer I have ever been too . I had an appointment to look at a car . I got there , they ran my credit , they test drove my trade in . Apparently, unknown to them they have already sold the car I went to look at . The salesman told me this was not his fault . They sold the car , they ran my credit . For nothing . Everything was for nothing ! The drive ! The time spent ! They don’t give a (:)$&))($& !
Worst , most unorganized dealer I have ever been too .
Worst , most unorganized dealer I have ever been too . I had an appointment to look at a car . I got there , they ran my credit , they test drove my trade in . Apparently, unknown to them they have already sold the car I went to look at . The salesman told me this was not his fault . They sold the car , they ran my credit . For nothing . Everything was for nothing ! The drive ! The time spent ! They don’t give a (:)$&))($& !
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Great customer service!
Great customer service! The best in the Chicagoland area. I highly recommend this dealership. I have been doing business with this dealership for over 20yrs.
Great customer service!
Great customer service! The best in the Chicagoland area. I highly recommend this dealership. I have been doing business with this dealership for over 20yrs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
I've been driving since I was 20 years young.
I've been driving since I was 20 years young. I'm now 70 yrs young! I've always driven Ford vehicles. Most recently purchased a Ford Escape last week. Mr. Lester Parker has always been my "Salesman of Choice.". He's very knowledgeable of the business and is the type of representation that all successful companies look for. You're truly Blessed to have him on your Team!
I've been driving since I was 20 years young.
I've been driving since I was 20 years young. I'm now 70 yrs young! I've always driven Ford vehicles. Most recently purchased a Ford Escape last week. Mr. Lester Parker has always been my "Salesman of Choice.". He's very knowledgeable of the business and is the type of representation that all successful companies look for. You're truly Blessed to have him on your Team!
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well with Lester and truly appreciate your feedback.
I have no idea of who this man is.
I have no idea of who this man is. Sutton Ford has not settled things on my purchase yet. Still waiting!
I have no idea of who this man is.
I have no idea of who this man is. Sutton Ford has not settled things on my purchase yet. Still waiting!
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear of your dissatisfaction. Please give us a call at 708-720-8026 to resolve this. We strive to provide a completely satisfied experience for all guests.