Reviews
Worst dealership in Illinois!
Worst dealership in Illinois! Dishonest, Worst Sales staff , very poor customer service. Keep eye on the contract dates when SIGN. I purchase car in JANURAY 2026...Contract dated 12-31-25 so they would meet there sales #'s. This has consequences for the consumer but they only care about themselves.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Salesman was great , everything I asked for Damian
Salesman was great , everything I asked for Damian delivered , I would buy a truck again from him!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We’re delighted our team delivered on your requests and that you’re enjoying your Ford F-150. We look forward to assisting you with your next truck purchase.
sales excellent financing excellent and they detailed the
sales excellent financing excellent and they detailed the vehicle wonderfully i would buy from them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for noting how smoothly our sales and finance teams handled your purchase and for praising the detailing on your Ford Bronco Sport. It’s wonderful to hear you’d choose us again. We look forward to assisting you with any future vehicle needs.
This dealership is top notch and no I wasn’t persuaded or
This dealership is top notch and no I wasn’t persuaded or coerced to say this. They rose above every expectation that I had in every department. From sales to sales Mgr, to dealership Mgr. I felt totally respected and was shown nothing but professionalism throughout my entire experience. I never felt pushed aside or like I didn’t matter even tho my credit situation wasn’t upper 600s . I recommend them hands down. Best car buying experience that I’ve ever had. Check em out.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your kind words about the respect and professionalism during your used Ford Explorer purchase mean a lot to us. We’re pleased our team supported you at every step without pressure and focused on finding the right fit despite your credit concerns. Thank you for recommending us and sharing that your experience exceeded expectations.
What I wanted, quick, professional and satisfied Great
What I wanted, quick, professional and satisfied Great salesman and professional and honest and dedicated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re glad Eric provided a fast, professional, and dedicated experience when you picked up your new Ford Explorer. We look forward to serving you again soon.
Ashley is great to work with.
Ashley is great to work with. Thank you for making the process easy and for getting me the car i dreamed of. Thank you again and to all the mangers in finance u are great !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad the buying process was smooth and that your Ford Mustang matched your vision. Our finance department enjoyed working with you to simplify the paperwork. Thank you for sharing your experience and congratulations on your Mustang.
I felt very comfortable.
I felt very comfortable. I have been buying cars from Sutton for over 10 years. I am very pleased with the service I receive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It’s been our pleasure to serve you for over a decade, and we’re thrilled you chose a new Ford Escape with us. We’re glad you felt comfortable throughout your visit and pleased with the service you received. Thanks for your continued loyalty.
Great customer service!
Great customer service! Everyone took care of all services I needed and made everything as hassle free as possible
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you sharing your feedback about your used Ford F-150 service. Eric and our team were happy to make everything hassle free. We look forward to helping you again.
Very knowledgeable and helpful through the whole process.
Very knowledgeable and helpful through the whole process. Ms G was so patient with us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback on your new Ford. We’re pleased our team was knowledgeable and patient during your purchase. Enjoy every drive in your Ford.
Excellent.
Excellent. My experience with the dealership was excellent. Communication was great, timing was fantastic, the car was ready waiting for me and everyone on the day I picked up the vehicle was welcoming and the programmed my car right away.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to learn our team gave timely updates and had your Ford ready exactly when expected. It’s wonderful the programming was completed right away and you felt welcomed. Thanks for sharing this feedback!