Reviews
Sutton Ford sold me a New vehicle with a known issue and
Sutton Ford sold me a New vehicle with a known issue and did not disclose the issue to me at the time of purchase. I had to return to the dealership a week after purchasing to address the issue, when they acted as if this was a surprise to them. After going back and forth with other issues with the 2022 Bronco Sport, I requested all invoices for my vehicle be emailed to me. It was then that I saw an invoice dated a month prior to my purchase, for the same issue I encountered a week after purchase. Not only did they not disclose the issue, they made no attempt to even resolve the issue priod to pushing the vehicle off on me. The owner advised that IL law states they are not required to disclose. I would not recommend purchasing a vehicle from a dishonest dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
🔴TOTAL ENGINE FAILURE AFTER 2.
🔴TOTAL ENGINE FAILURE AFTER 2.5K MI🔴 I purchased a vehicle from Sutton Ford on 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). My wife wanted a reliable and safe Mom vehicle while we welcomed our second baby. The check engine light was on when we got the vehicle home after purchase. Combining the time where we could drive the vehicle under warranty (20+ days held in Sutton Ford's possession, mentioned a bad o2 sense and vehicle went to non-Ford shop). The vehicle hasn't even went through its first manufacture suggested oil change. On Saturday, (1/24/26) the vehicle died with total engine failure needing a total replacement. The vehicles mileage was only at 62,818 miles (literally has only been driven 2,584 miles and hadn't hit its next oil change life cycle. I would be very leery of buying any used car from Sutton Ford or any vehicle for that matter. To make it worse the general sales manager said ownership/principal would not meet or call me to help. He mentioned FORD MOTOR COMPANY could use their Goodwill. He gave me a 1-800 number without any guidance as their customer because he said he didn't know what to do. I haven't experienced this low-level of care for a customer in buying anything, ever! Please be careful where you put your hard-earned money!💰 -Nick Ollearis Original Review: The team at Sutton Ford blew us away. Elda did a fantastic job showing us vehicles and the finance team rocked out getting us the best deal. We will be back for the next.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this feedback, Nick. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dealers really try hard to give customers a deal.
Dealers really try hard to give customers a deal. They are limited on what they can truly do due to managers and financing controlling things behind the scene. I had a good experience due to my dealer going above and beyond for me.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Sutton Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Review Edit: I purchased a vehicle from Sutton Ford on
Review Edit: I purchased a vehicle from Sutton Ford on 7/28/2025 (For Blue Advantage Certified 2018 Ford Expedition Limited, Mileage: 60,234). The check engine light was on when we got the vehicle home after purchase. Combining the time where we could drive the vehicle under warranty (20+ days held in Sutton Ford's possession, mentioned a bad o2 sense and vehicle went to non-Ford shop) a breach of Fords Blue Advantage warranty. On Saturday, (1/24/26) the vehicle died with total engine failure needing a total replacement. The vehicles mileage was only at 62,818 miles (literally has only been driven 2,584 miles and hadn't hit its next oil change life cycle. I would be very leery of buying any used car from Sutton Ford or any vehicle for that matter. I will update this record moving forward to let potential buyers of how the dealership remedies my situation. -Nick Ollearis
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Nick, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I am definitely open to a conversation. I would like this to be handled at the dealership level from the owner. Sent you cell phone number in a private message. Thanks for your response! 👍🏼
Excellent car buying experience.
Excellent car buying experience. Adam and Anthony were very straight forward. No hassel car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Sutton Ford. We look forward to having you as one of our valued customers for many more years to come!
From start to finish my experience with a dealership was
From start to finish my experience with a dealership was professional, very timely. I couldn't be happier with my decision to work with Sutton Ford.
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- Overall experience 5.0
- Does recommend this dealer
Thanks for sharing about your experience with Sutton Ford. We appreciate your business and hope to see you again soon!
Antony great, process too long Waiting for finance team
Antony great, process too long Waiting for finance team took six hours start to finish general manager. Adam stepped in save the day.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Here at Sutton Ford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Excellent customer service; they tried to help me with
Excellent customer service; they tried to help me with what I was requesting and helped me with any questions I had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Friendly and very productive.
Friendly and very productive. Worked with me getting the best deal Friendly and very production. They worked very hard on getting me the best deal possible
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Awesome General manager Awesome.
Awesome General manager Awesome. Finance guy...Awesome Salesman Awesome. Young man that went on the test drive with me Awesome.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Sutton Ford.