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Sutton Ford

(5,242 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,242 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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Still waiting on the new luggage racks on recall to come...

Still waiting on the new luggage racks on recall to come in , it’s been 4 weeks , I’d like to get this resolved ASAP

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They always get me in and out ! They fix what needs to be...

They always get me in and out ! They fix what needs to be fixed and update me on anything else wrong. Communication skills are always amazing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I’m a man of few words, all I know is that Jillian...

I’m a man of few words, all I know is that Jillian Stanford of your service department, was right on. Great job Jillian, keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Ok service except I've been complaining about loose parts...

Ok service except I've been complaining about loose parts underneath vehicle was told it was felt and they would cut it off but it wasn't now I see loose felt when I look at vehicle very unsightly to me. Only had vehicle since November 2020

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Would you please provide your name so we can look into this

Consumer response

Michael Carr the underpanel came loose first I believe the felt that is hanging belongs inside of underpanel. The felt has a purpose since Ford chose to include it..

Always a pleasure to have worked with Melissa, Jamie was...

Always a pleasure to have worked with Melissa, Jamie was awesome also. Made sure I was taken care of in the right way. Appreciate everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick lane service excellent!!!! Professional , pleasant...

Quick lane service excellent!!!! Professional , pleasant and quick. Will use this service again and will recommend to others. Jamie was especially helpful . and knowledgeable. The end

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Knowledgeable staff. Had vehicle I was interested in. No...

Knowledgeable staff. Had vehicle I was interested in. No upsale. Willing to work with us. Met our needs. Did a great job. Will recommend them to people I know that may be in the market.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Never had a problem at this dealership. Always friendly...

Never had a problem at this dealership. Always friendly and nice. Great service, great team. Only place I get my oil changed and recommend to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The customer service is very good with me while we are...

The customer service is very good with me while we are going through this pandemic, they offered me water and a snack while I was waiting on financing to call me in to sign the contract.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Job you all did a good job helping me look for a...

Great Job you all did a good job helping me look for a new car i love it & thank you to everyone who help me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.