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Sutton Ford

(5,247 reviews)
Visit Sutton Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 4:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–4:30pm
Tuesday 9:00am–8:00pm 7:00am–4:30pm
Wednesday 9:00am–8:00pm 7:00am–4:30pm
Thursday 9:00am–8:00pm 7:00am–4:30pm
Friday 9:00am–8:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (708) 248-8896 (708) 248-8896
Used (708) 300-3341 (708) 300-3341
Service (708) 300-3330 (708) 300-3330

Reviews

(5,247 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutton Ford from DealerRater.

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This is my second Expedition I have purchased at Sutton...

This is my second Expedition I have purchased at Sutton Ford. I have had an excellent experience both times. Jaime in Service is also awesome to work with. I would recommend your dealership to anyone I know. Dave Mehl

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Tiffany was nothing short of amazing!!! I’ll definitely...

Tiffany was nothing short of amazing!!! I’ll definitely referral more people! She was very informative about the vehicle I had chosen. My first vehicle I had chosen was sold and Tiffany made sure I still got into the vehicle I REALLY wanted.... Thank you Tiffany for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great communication with Melissa through the whole...

Great communication with Melissa through the whole process and kept me updated every step of the way. Love getting auto butler done here as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Tiffany offers exceptional service and make sure that...

Tiffany offers exceptional service and make sure that you are pleased with your purchase . Tiffany is my go to when I am shopping for a new vehicle .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great experience at Sutton Ford! I was able to...

I had a great experience at Sutton Ford! I was able to get my car, stress free! I would definitely recommend to friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience at Sutton Ford was amazing. This was my...

My experience at Sutton Ford was amazing. This was my first time purchasing a brand new car and it was a great process. Rusty really made this experience an easy one. He answered all of my questions and left me with no doubts. Thank you Sutton team and thank you Rusty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tiffany was very knowledgeable about the product and able...

Tiffany was very knowledgeable about the product and able to get me exactly what I wanted in a timely manner and at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Tried to charge me almost $400 just to diagnose my car...

Tried to charge me almost $400 just to diagnose my car when they know it’s the TCM Terrible dealership! I will never go back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We apologize that you are not satisified with your exeprience. There is a cost to diagnosing and we cannot do any repairs without the proper diagnosis. The cost of the diagnosis is then applied to the repair to offset the cost. Please let us know if you have any further questions.

What a pleasure to deal with Abe and Latoya no pressure...

What a pleasure to deal with Abe and Latoya no pressure sales, really enjoyed talking with Abe and his knowledge about vehicles I have a F 150. Latoya worked our finance so quickly just a great experience. You're team is the Best, Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The service at Sutton has always great. they do the...

The service at Sutton has always great. they do the promised work with a smile. Jaime and Melissa are wonderful. Work finished on time as promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.