Reviews
I was very pleased with this car-buying experience....
I was very pleased with this car-buying experience. Daniel was very friendly and helpful during the process. The price was reasonable and they worked to get me good financing. Daniel even showed me how to work the many features of the car before I left. I would recommend this dealership to anyone. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have purchased many vehicles from Shelor and my...
I have purchased many vehicles from Shelor and my experience, for the most part, has been positive. I'm a stickler for getting the right deal since I know I won't be able to enjoy a vehicle that I feel I could have paid less for. They usually provide the best value in the region.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I had a very awesome experience with Shelor. After...
I had a very awesome experience with Shelor. After exploring multiple dealerships they were the only place that was actually dedicated to not only assisting me in my purchase but making the experience pleasant, where the other dealers were only worried about the sale and had terrible customer service. I would definitely recommend Shelor to all of my friends searching for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Recall service
I didn't buy my car from Shelor but recently had some brake work done because of a safety recall. I was very pleased with the customer service and the work performed. The garage was clean , organized and easily assessible and the customer waiting area was very comfortable. Special shout out to Tony Parrish, service manager, who went above and beyond to answer all my questions about the recall as well as other questions I had about continued maintenance of my Prius. I would definitely visit their service department again and would recommend this facility to my friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tina- thank you for sharing this great feedback with us. The goal of our service department at Shelor Toyota is taking care of our customers. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Andy really went beyond what I expected in a sales...
Andy really went beyond what I expected in a sales person. U arrived with an idea of the car I wanted but didn't have the credit needed. Andy took what I liked most about the car I wanted and found a slightly used car with everything I wanted. He went above and beyond to help me get the car I needed and One that i am completely satisfied with and love.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
They did a wonderful job and worked with us to get the...
They did a wonderful job and worked with us to get the payment that we felt we could handle. They stayed well beyond their normal time of getting off to ensure that we were able to leave with our vehicle. Thank you Andy Millirons for all of your help!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tyler worked with me for almost a month, finding the...
Tyler worked with me for almost a month, finding the perfect vehicle. He contacted me with vehicles he thought I would be interested in. He was friendly, honest, and was able to answer my questions. He and others behind the scenes I'm sure I did not meet worked to get me into the price range I needed. I have even heard from the dealer ship after words to make sure everything is good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Adam Hankins was beyond excellent. I have been looking...
Adam Hankins was beyond excellent. I have been looking for a car for a while. I do not have the best credit so it was harder for me. Adam along with the financial manager helped me get a car I could be proud of. Adam was great. He did everything he could to ensure I left satisfied. I would recommend him to any one looking to purchase a new or used car. Since the purchase he has followed up to see how things are goin with the new car. I felt I could trust him and that's hard to find in a salesman. I will definitely go back to him in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional, kind, curteous, respectful. Did everything...
Professional, kind, curteous, respectful. Did everything in her power to help me get a better car. Will be returning to get another vehicle. Very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worst experience ever!!!!!!!
We are 8 days into trying to purchase a vehicle from this place!! I have never been put through such a dog and pony show in all my life purchasing vehicles!! We live 2 1/2 hours away from this dealership, and they tell lie after lie after lie!!! We went as far as contacting the finance company ourselves, and they could not believe we have been through something line this!! They said it was ridiculous!! Never, ever again will we purchase another vehicle from this place!!!! They've collected our down payment and made us put insurance on a vehicle we don't even have yet!!! They put our down payment through the bank that very evening, but yet here we sit with no vehicle!! Even the general manager of the Chevy dealership was as rude and crude as he could be!! How do you talk to a customer like that and get away with it is beyond me!! It's funny how they refuse to let you contact the owner of this place!! We bought a dodge ran 4x4 back in 2007 and had one of the best experiences, that's why we went back, but all it takes is one set of ppl to completely ruin it all!! Just beware!! They will smile and make you think that everything is great, but they are wolves in sheeps clothing without a doubt!!!! My next step is an attorney!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I am very sorry you did not receive the level of service we strive to deliver to each and every customer. The issues you encountered could have been handled better at the time of purchasing your vehicle. I would like to offer you a personal apology on behalf of Shelor Chevrolet. If you would like to discuss your experience further, please call us at 540-381-8417.
