Reviews
I was concerned my experience would require an intense
I was concerned my experience would require an intense nerve-racking negotiation, but the whole process was calm and easy.
I was concerned my experience would require an intense
I was concerned my experience would require an intense nerve-racking negotiation, but the whole process was calm and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was a good service and less time.
It was a good service and less time. So I was satisfied by the service
It was a good service and less time.
It was a good service and less time. So I was satisfied by the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with us. We are delighted to hear that you found our service efficient and that we were able to complete everything in a timely manner. Your satisfaction means everything to us at Toyota of Dallas, and we appreciate you taking the time to share your feedback. We look forward to continuing to provide you with the same quality service in the future.
I’m been going to Toyota Of Dallas for 20 plus years.
I’m been going to Toyota Of Dallas for 20 plus years. Always excellent service and staff is professional and friendly.
I’m been going to Toyota Of Dallas for 20 plus years.
I’m been going to Toyota Of Dallas for 20 plus years. Always excellent service and staff is professional and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear about your incredible loyalty over the past two decades. Your long-standing relationship with us means the world to our team. We truly appreciate you recognizing the excellent service we strive to provide and the professionalism and friendliness of our staff. Customers like you who have trusted us for so many years are the foundation of our success. Thank you for choosing us as your automotive partner and for taking the time to share your positive experience.
Desirae took care of our cars for oil change and battery
Desirae took care of our cars for oil change and battery replacement. She was so friendly.and pay attention to details. Our cars were quickly done at the same time. We were so impressed and would rhughly recommend to get service here with her. Thank you.
Desirae took care of our cars for oil change and battery
Desirae took care of our cars for oil change and battery replacement. She was so friendly.and pay attention to details. Our cars were quickly done at the same time. We were so impressed and would rhughly recommend to get service here with her. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your wonderful experience with us! It sounds like you received exceptional service during your oil change and battery replacement. We're pleased that our team member provided such friendly and detail-oriented care for both of your vehicles. Having your cars serviced quickly and efficiently at the same time must have been very convenient for you. Your recommendation means the world to us at Toyota of Dallas, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to provide you with the same high-quality service in the future.
Excellent first-service experience for my 2025 Camry at
Excellent first-service experience for my 2025 Camry at Toyota of Dallas! The staff was professional, courteous, and efficient. My advisor Chris explained everything clearly, and the service was completed on time. The lounge was clean and comfortable, and my car was returned on time. Great start at Toyota at Dallas.
Excellent first-service experience for my 2025 Camry at
Excellent first-service experience for my 2025 Camry at Toyota of Dallas! The staff was professional, courteous, and efficient. My advisor Chris explained everything clearly, and the service was completed on time. The lounge was clean and comfortable, and my car was returned on time. Great start at Toyota at Dallas.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your wonderful first service experience with your Camry! It's fantastic that our team provided you with professional and courteous service from start to finish. We're pleased that your service advisor took the time to clearly explain everything and that we were able to complete your service promptly as promised. It's great to know that you found our customer lounge clean and comfortable during your visit. Your positive feedback about the efficient and timely service means so much to our entire team. We look forward to continuing to provide you with excellent service for many years to come.
I recently had a intermittent starting problem with my
I recently had a intermittent starting problem with my Tacoma took to dealership close to my house they put very little effort into fixing the problem. Took it to Toyota of Dallas Russell Firth and Gary Davidson stuck with it until the problem was resolved. Thank you Great service
I recently had a intermittent starting problem with my
I recently had a intermittent starting problem with my Tacoma took to dealership close to my house they put very little effort into fixing the problem. Took it to Toyota of Dallas Russell Firth and Gary Davidson stuck with it until the problem was resolved. Thank you Great service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We genuinely admire your persistence in getting your Tacoma's starting issue properly resolved. It's wonderful to hear that our team took the time and care needed to diagnose and fix the intermittent problem completely. We understand how frustrating automotive issues can be, especially when they're difficult to pinpoint. Your recognition of the dedication shown by our service team means a great deal to us at Toyota of Dallas. We're committed to providing thorough service and standing behind our work until every customer drives away confident in their vehicle. Thank you for trusting us with your Tacoma and for taking the time to share your positive experience.
Great service!
Great service!! Hannah was great!! I go here with my two tomato’s and always am satisfied.
Great service!
Great service!! Hannah was great!! I go here with my two tomato’s and always am satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear about your wonderful experience with us! It's fantastic to know that you consistently receive excellent service during your visits. Hannah truly is a valuable member of our team, and we're delighted that she provided you with outstanding care. Your satisfaction means everything to us, and we appreciate you taking the time to share your positive feedback. We look forward to continuing to serve you and maintaining the high level of service you've come to expect from Toyota of Dallas.
I am writing this review to express my deep frustration
I am writing this review to express my deep frustration and disappointment with the way I was treated at Toyota Dallas. What I experienced was not only unprofessional but also a complete disregard for basic customer rights and transparency. During my visit, I was never shown the price of the vehicle I was interested in. There was no discussion of financing terms, no breakdown of costs, and no opportunity to review or approve any numbers. Instead, without my knowledge or consent, the dealership ran a credit check, a serious action that should never be taken lightly or without explicit authorization. At no point was I asked to sign any application or given any form to review. There was no verbal request for permission, no explanation of what was being done, and no acknowledgment of the impact this could have on my credit profile. This kind of behavior is not only unethical, it’s unacceptable. I came in expecting a transparent and respectful buying process. Instead, I left feeling blindsided and violated. Running a credit inquiry without consent is a breach of trust, and failing to disclose pricing information only adds to the sense of manipulation. Toyota Dallas needs to take a hard look at its internal practices and retrain its staff on the importance of consent, transparency, and customer respect. I would strongly caution others to be vigilant when dealing with this dealership.
I am writing this review to express my deep frustration
I am writing this review to express my deep frustration and disappointment with the way I was treated at Toyota Dallas. What I experienced was not only unprofessional but also a complete disregard for basic customer rights and transparency. During my visit, I was never shown the price of the vehicle I was interested in. There was no discussion of financing terms, no breakdown of costs, and no opportunity to review or approve any numbers. Instead, without my knowledge or consent, the dealership ran a credit check, a serious action that should never be taken lightly or without explicit authorization. At no point was I asked to sign any application or given any form to review. There was no verbal request for permission, no explanation of what was being done, and no acknowledgment of the impact this could have on my credit profile. This kind of behavior is not only unethical, it’s unacceptable. I came in expecting a transparent and respectful buying process. Instead, I left feeling blindsided and violated. Running a credit inquiry without consent is a breach of trust, and failing to disclose pricing information only adds to the sense of manipulation. Toyota Dallas needs to take a hard look at its internal practices and retrain its staff on the importance of consent, transparency, and customer respect. I would strongly caution others to be vigilant when dealing with this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear that you are disappointed with your experience and we understand your frustration. We value your input about the importance of transparency and respect in our customer interactions, and your feedback helps us identify areas where we can improve our practices. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address your concerns directly.
Got a good offer from this dealership.
Got a good offer from this dealership. It was a no brainer to take the deal that I received, and loved the financing team
Got a good offer from this dealership.
Got a good offer from this dealership. It was a no brainer to take the deal that I received, and loved the financing team
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are utterly delighted to hear that you found such great value in the offer we provided. It sounds like the deal truly made sense for your needs, and we're thrilled that our financing team made such a positive impression on you. Your satisfaction with both the pricing and the financing process means everything to us at Toyota of Dallas. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
The used car salesman could not convince me in a purchase
The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. Also Gary, another advisor, was excellent and honest.
The used car salesman could not convince me in a purchase
The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. Also Gary, another advisor, was excellent and honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We acknowledge your feedback and appreciate you taking the time to share your experience. We understand that the vehicle purchase process didn't meet your expectations, and we value your honest perspective about our sales approach. It's wonderful to hear that our service advisors Brian and Gary provided you with excellent communication and honest service. Their dedication to keeping customers informed and providing transparent guidance reflects the standard we strive for across all departments. We understand your frustration regarding the remainder of your experience, as this doesn't align with the respectful and professional experience we aim to provide every customer. Your feedback helps us continue improving our service across all departments. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com to discuss your experience further.