Reviews
The used car salesman could not convince me in a purchase
The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. Also Gary, another advisor, was excellent and honest.
The used car salesman could not convince me in a purchase
The used car salesman could not convince me in a purchase of a vehicle. The Service department advisor Brian Tulla was great at keeping up to date. There was one manager/advisor that was kinda patronizing. Also Gary, another advisor, was excellent and honest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We acknowledge your feedback and appreciate you taking the time to share your experience. We understand that the vehicle purchase process didn't meet your expectations, and we value your honest perspective about our sales approach. It's wonderful to hear that our service advisors Brian and Gary provided you with excellent communication and honest service. Their dedication to keeping customers informed and providing transparent guidance reflects the standard we strive for across all departments. We understand your frustration regarding the remainder of your experience, as this doesn't align with the respectful and professional experience we aim to provide every customer. Your feedback helps us continue improving our service across all departments. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com to discuss your experience further.
The service department specifically Zahid is amazing and
The service department specifically Zahid is amazing and the best service department I’ve ever encountered. And if I could just rate the service department it’d be 5 stars. The sales department is the worst I’ve ever experienced. From a terrible first buying experience to non responsive/don’t care sales reps even after putting down a deposit for a car. Service is amazing here; sales isn’t.
The service department specifically Zahid is amazing and
The service department specifically Zahid is amazing and the best service department I’ve ever encountered. And if I could just rate the service department it’d be 5 stars. The sales department is the worst I’ve ever experienced. From a terrible first buying experience to non responsive/don’t care sales reps even after putting down a deposit for a car. Service is amazing here; sales isn’t.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide feedback about your experience with us. We truly value hearing about both the positive and challenging aspects of your visit. It means a great deal to us that you found our service department exceptional and that your experience there exceeded your expectations. We're proud to have team members who provide outstanding care for our customers' vehicles. The situation that you've described with our sales department is not the level of service we strive to provide, and we would like to discuss this further. Please contact our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can address these issues directly and improve your overall experience with us. Your feedback helps us ensure that all aspects of our dealership meet the high standards our customers deserve.
Hanna helped me a lot, and Told me all I needed for my
Hanna helped me a lot, and Told me all I needed for my car. Hanna 5 starts!
Hanna helped me a lot, and Told me all I needed for my
Hanna helped me a lot, and Told me all I needed for my car. Hanna 5 starts!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your input and are pleased to hear that our team member provided you with helpful guidance about your vehicle needs. It sounds like you received the information and assistance you were looking for during your visit. Your feedback about the support you received is valuable to us, and we're glad we could help you with your automotive requirements. We strive to ensure every customer feels informed and well-cared for throughout their experience with us. We are concerned to see that your overall experience was only worthy of three stars, and would love to learn what we could have done to improve your experience. At your earliest convenience, please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com. We look forward to hearing from you.
The customer service was amazing!
The customer service was amazing! Desirae Thompson made me feel welcomed and handled all of my needs . I was in and out in no time .
The customer service was amazing!
The customer service was amazing! Desirae Thompson made me feel welcomed and handled all of my needs . I was in and out in no time .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Zahid is awesome.
Zahid is awesome. There's a push for unnecessary services but understandable due to economy. I left a note to check rattling, but it was not checked as another appointment was necessary according to service.
Zahid is awesome.
Zahid is awesome. There's a push for unnecessary services but understandable due to economy. I left a note to check rattling, but it was not checked as another appointment was necessary according to service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Zahid did a good job in handling the Toyota extended
Zahid did a good job in handling the Toyota extended warranty for my 2017 Highlander
Zahid did a good job in handling the Toyota extended
Zahid did a good job in handling the Toyota extended warranty for my 2017 Highlander
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mr.Zahid Khahsar was very friendly and professional we
Mr.Zahid Khahsar was very friendly and professional we like to come again and see him again to help
Mr.Zahid Khahsar was very friendly and professional we
Mr.Zahid Khahsar was very friendly and professional we like to come again and see him again to help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are delighted to hear that you had such a positive experience with our team member who provided friendly and professional service. It means so much to us at Toyota of Dallas when customers feel valued and well-cared for during their visit. Your kind words about the exceptional service you received truly brighten our day. We look forward to welcoming you back and providing you with the same outstanding experience in the future. Your satisfaction is our top priority, and we are grateful for customers like you who take the time to share their positive experiences.
I really like the service at Toyota of Dallas because
I really like the service at Toyota of Dallas because kind and great customer service
I really like the service at Toyota of Dallas because
I really like the service at Toyota of Dallas because kind and great customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you
Good place to buy car Nice personal good customer
Good place to buy car Nice personal good customer service Take care people good management
Good place to buy car Nice personal good customer
Good place to buy car Nice personal good customer service Take care people good management
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our team. It means so much to know that you found our location to be an excellent place for your car purchase. Your feedback about our staff providing quality personal attention and excellent customer service truly brightens our day. We take pride in caring for each customer and maintaining strong leadership, so knowing that these efforts made a difference in your experience is wonderful to hear. Thank you for choosing Toyota of Dallas and for sharing your kind words about your visit.
Brian was a great service advisor !
Brian was a great service advisor ! Meet all of our needs and concerns. Speedy service
Brian was a great service advisor !
Brian was a great service advisor ! Meet all of our needs and concerns. Speedy service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are thrilled to hear about your positive experience with our service team. It sounds like you received exactly the kind of attentive care and efficient support that every customer deserves. We understand how important it is to have all your needs and concerns addressed thoroughly, and we are pleased that happened during your visit. Your feedback about the quick turnaround time is especially meaningful to us. We truly appreciate you taking the time to share your experience.