Toyota of Dallas

I custom ordered my car and the gentleman that helped me was amazing! My vehicle came early and they worked to have it ready quickly. Great experience!!!

The sales representative - Joey Ventura showed great professionalism while helping us buy a new car of our choice. Our overall purchase experience was great but for the disappointment at the final step of signing the formal purchase agreement with finance where I found there was an additional charge of $799 for default options that was not part of the original purchase deal that I had agreed to. The finance manager - Harold Hunter was able to bring that additional charge down to $500 when I expressed my concern. But I wish the dealership management had agreed to exclude this additional charge completely as it should’ve been included in the originally settled purchase deal for the car. I believe this extra charge (that’s not part of original purchase deal) for default options on the car (not sought by customers) is the dealership management practice. Joey and Harold however were gracious throughout the process and therefore I’ve given full rating to Joey for the purchase experience.

It took her 5.5 months to get a referral check out for $150 then I was accused of not having a referral. They lost 4 customers because of her nastiness on the phone and in emails. She is very immature and the entire story surrounding the referral check is every shady! I think something illegal is going on down there or they are simply not wanting to pay out on their referrals. I had to complain to corporate to get anything down then got chewed by Sarah Mann for doing so! She's a nasty woman who I wouldn't let give customer service to a piece of dust!

The sales person was pleasant and professional. THE NEGOTIATION PROCESS WAS ABOUT AVERAGE LENGTH AND RELATIVELY PAINLESS. but...AFTER THE DEAL WAS CONCLUDED [SHAKING OF HANDS, ETC.] I WAS SAT DOWN IN A CROWDED, NOISY ROOM WITH MANY OTHER UNHAPPY CUSTOMERS WHILE WE WAITED AT LEAST 90 MINUTES FOR THE 'FINAL PAPERWORK' TO BE COMPLETED. [THIS WAS A CASH DEAL WITH NO TRADE-IN!] MY COMPLAINTS ABOUT HOW LONG THIS PART OF THE PROCESS WAS TAKING WERE ANSWERED BY; "IT IS A SATURDAY AND WE ARE ALWAYS BUSY THEN". The paperwork person was also quite pleasant and professional -once we got to see him!

Toyota of Dallas is the real deal! Service is amazing! The open house for new customers was very informative I recommend to all new customers

Great salesman made my experience pleasant. He was friendly and hard working. made everything easy.. We bought 2 cars from him. My mom bought a new toyota avalon.

I was coming just to do service in my 2011 Highlander, and I spoke with Humberto about changing for a 2017, that works great for me. Humberto was very concern about my family needs and also he has a very good customer service. I will refer my friends to Humberto to see if he can help them. Thank You Humberto.

Got a new 2017 Camry and it was a great experience. I would highly recommend them and Sam Moon was a fantastic salesperson. 5 of 7 perfect.

I had a great experience buying my new car at Toyota of Dallas. The sales rep Amber took good care of us while at the dealership and helped to make a great decision. Got the opportunity to ring the giant gong!!

It was a great experience and working with Benson was a pleasure. He is a very nice guy that tries to give you the best quality at the best price.