Rusty Wallis Honda

This is my second car I've bought from this dealership! Eric was very helpful, knowledgeable and went above and beyond which made my experience amazing. I'm very grateful and I do recommend that you visit if you're needing something new or used! 10 out 10!

Same old service hype, some guy named Jason ? first time and last time with any further cars bought from Rusty Wallis Honda. New 25' brought in first time, 700mi. Oil change and rotation comp., get the car back dirty smeared front windshield, pink colored oil on front fascia unknown substance, undercarriage leaks, driver side threshold grease mark top rail door jamb grease finger prints tire pressure F.L. 21psi; R.F. 25psi ; L.R.18psi; R.R.20psi. Factory Spec. Written on the driver's side door jamb plainly spec. 33 psi required. Floor matt sleeve filed with dirt from tech. driver (who's name is not on the directory). Then the Jason guy has the gall to ask me how he can make it right, like I would even thing about him touching my car again. Don't be fooled by their spacious sprawl of development, it's all smoke and mirrors; and the fancy coffee machine doesn't work and neither does the girl at the desk know, but she said they would look into it...baahhh get me out of here!

Trading with a dealer, and a good one is worth and profitable. Finally all what you do is enjoy the car and whenever there is a problem you have a team thinking and working for you. I respect all that engagements the maintenance department deploys on customers services. They think among your expectations only to let you having a beautiful lifetime experience with your product. Iwent to change the 4 tired of my car but I found that I have an A7 maintenance. And on two schedules, all have been done and my car is just perfect by this crazy winter. Thank you Mr Jason Murphy, you surprisingly make the difference after years.

Great Customer Service at Rusty Wallis Honda I had originally gone to Lute Riley Honda to have my windshield wiper inserts replaced, but the experience there was disappointing. I was directed through several steps, waited for assistance, and was ultimately told I should just purchase the inserts and install them myself with an attitude. I’ve been a loyal Lute Riley customer since 1999, but the lack of support that day led me to leave and drive to Rusty Wallis Honda instead. At Rusty Wallis Honda, the experience was the complete opposite. I pulled into the Express Service lane and was helped right away. Julian, the service advisor, explained my options clearly and offered to install the inserts at no charge if I purchased them from the Parts department. When the inserts were out of stock, the Parts advisor (Jose) quickly offered a discounted price on replacement blades as an alternative. I brought them back to Julian, he installed them promptly, and I was on my way. The staff at Rusty Wallis were helpful, efficient, and genuinely customer-focused. They made the process easy and showed they valued my time and business. Because of this experience, Rusty Wallis Honda has now earned my future service visits. Good customer service matters and Rusty Wallis delivered it.

Alliona Carroll is the best sales manager I have ever seen in any industry ! She responded to me immediately with two small problems with my new Honda CRV 2026. Aliona is exceptionally warm and makes you feel like you’re the most important person in the room. Ms. Carroll it’s incredibly knowledgeable about cars. She is a pro because she has 20 years of experience. I think she inspires her sales team! All of my experiences with Rusty Wallace Honda have been exceptional. Give Ms. Carroll a big bonus!

My Passport has a gasket attached to the driver's side door post. It is not possible for my 6'3" frame to get in and out of this car without pulling the gasket away from its fasteners. I pointed this out to Jason Murphy when I arrived at the service center. Jason said that he would refasten the gasket to the door frame. When I returned home, I realized that the gasket had not been refastened.

I bought my second CRV and the new one is not as well made as the older one. I am disappointed. I have reported twice that I cannot hear my turn signal (blinker). I am told there is no problem. Electronics issues will be reported on my next return because I'm having failures! I push for the tail gate to open, the gate unlocks but will not raise on its own. Other similar electronics issues will also be reported on next return to service. There's more and this care has just under 7,000 miles! No one outstanding. No one to rate and don't know their names...

They respect the quality assurance of their products and services... all satisfied with the last services of Mr Jason Murphy.

I’ve bought 3 vehicles from this dealership and I’ve always been treated exceptionally.

Tin Tran is the kind of service adviser every dealership should be proud to have. He’s helped me on multiple visits with thoughtful updates, prompt follow-ups, and has always taken the time to point out any coupons or specials that could help me out—even when I didn’t know to ask. What really sets Tin apart is his integrity. I’ve never felt pressured or upsold—just supported by someone who genuinely cares and wants the best outcome for his customers. That kind of trust and consistency means a lot. He’s gone above and beyond every single time, and both Rusty Wallis Honda and I are truly lucky to have him.