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Colonial Hyundai

(2,149 reviews)
Visit Colonial Hyundai
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–8:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–5:30am
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (855) 625-0237 (855) 625-0237
Used (855) 355-8191 (855) 355-8191
Service (888) 564-7298 (888) 564-7298

Reviews

(2,149 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Colonial Hyundai from DealerRater.

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Awesome

Awesome Sales Team. Lou's my salesman but he was busy so Katie who's on his Team was totally awesome. She stepped right in for Lou. She was really thorough, helpful & knowledgeable about the cars. Lou was there till the end. Even Finance was super nice & able to get us in the office & explain things quickly sign & out the door. I"ve been going there for years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mild Concern

My only concern is that I had requested to have my car washed while it was being serviced. After paying and returning to my car I realized that this was not done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Concise and helpful

The experience was efficient and done in a timely manner. I was given a loaner for the day. My car was fixed by the end of the day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for the great feedback :) I'm glad to hear you had a great experience with us. If I can ever be of assistance, please reach out to me directly, Kevin Wagner 484.364.3772

Jim is awesome

Jim keeps me updated on what is going on with my car and what is truly need and when it is necessary. I recommend Jim to everyone. My friend Laura just bought a Hyundai there and I told her to seek him out because he always goes above and beyond. He's an awesome guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi! I'm glad to hear Jim delivered yet another great experience! Also, thank your for the referral with Laura! If I can ever be of assistance, please reach out to me directly, Kevin Wagner 484.364.3772

My Sales Person was Awesome!

Khalil Davis was my salesman and he was awesome. I made visits two Saturdays and spent 3-4 hours the first day and 4 1/2 hours the second. He knew day one I was definitely not buying that day under any circumstances but was committed to buying a Hyundai. I was gathering information, test driving and trying to decide trade in vs selling, financing options , car features etc. I came back this past Saturday and test drove another car and looked at one other but decided on my original choice. He was patient as I considered my options, price,trade in etc. I took the car home Saturday but came back to day (4/1) as he said to come back with questions after I had driven it. I came back and we spend alot of time going over the electronic figures and he set up Blue Tooth and showed me about apple play and my apps settings and other new car features. He was patient with an older person (me). Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Software update recall

Friendly, fast service. From the initial phone conversation, to receiving my keys at the end of service only took just a little over an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback, we really appreciate you taking the time to write a nice review! If I can ever be of assistance, please reach out to me directly, Kevin Wagner 484.364.3772

Horrible.

2hrs for a simple oil change whit appointment. Waist of time, the customer service act like you are not even there ( like they don't care about the customer), the work in the car always good.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello and good afternoon, I apologize for the wait and assure you that this is not the service that we strive to deliver. Please know that I will look into what areas of our process can be enhanced so we don't repeat this type of situation. Please feel free to reach out to me directly if you feel I can be of assistance. I'd also be happy to work directly with you in the future, to provide the reassurance that we can do better. Sincerely, Kevin Wagner kwagner@colonialhyundaipa.com 484.364.3772

Excellent dealership

This is our seventh car we have gotten from Colonoal , I don’t think we would go anywhere else. The treatment is excellent. Would definitely recommend the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review, we really appreciate your loyalty to us. If you feel I can ever be of assistance, please don't hesitate to reach out to me directly. Sincerely, Kevin Wagner

Transparent. Knowledgeable. Honest.

The Colonial Hundayi team was very knowledgeable, transparent and honest throughout the whole process. They made my first car buying experience painless and stress -free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Campaign 953 ECM & CLUSTER UPDATE

Jim Carpenter is always a welcoming fellow. He gets me in right away takes care of getting the service done. I usually can hang out in the lounge for most services they have performed for me. This recall thing only took a little over an hour to get done. I look forward to my next service with these folks. Thanks Jim and service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.