Murdock Hyundai of Logan

I’ll start off with the good. While everyone else was putting big markups on new cars and huge wait times, Murdock logan was by far the fastest and best priced. We ordered a new palisade caligraphy and it only took a month or two before it arrived, and lucky enough to get the colors we wanted! Things went pretty smoothly so far and we were happy, signed the contract, all that jazz. We’re from Salt Lake so we set up a time before buying to come up and check it out. Asked to see two cars: a Palisade and Merc Gle they had. Only the palisade was there when we arrived but not that big of a deal. So we ordered a new one, and waited for it. It arrived and we get a call to come get it. Now we come to Saturday, for the pickup day. The salesman we had been working with doesn’t meet us even though we set up a time a week prior. Some other guy helped us through it and give us a quick rundown of the car's dashboard. No real celebration, no ceremony. Felt extremely rushed and forced out the door. They took our photo and no mention of sending us a copy. Didn't even know that we owed the rest of the down payment. We could have just driven off and I'm sure that would have been a headache. So we head on over to Volkswagen to do the rest of it. Still at this point, zero thank you for buying a car. Finance people don't seem to care at all that we're buying one. Anyway, we sign and off we go. Drove the car to relatives and noticed it smelled like something melting. Well, the engine still had plastic covers all over everything, which had melted and replaced that lovely new car smell. I had to take them off myself and who knows if I got them all. Off I go back to Hyundai and figured since their building was under construction ill take it over to Volkswagen where we signed the papers. They said nope, take it back to Hyundai service. Well can't, they're closed. Drive it around to the service bay and they say take it to the lot tech. He's great but doesnt quite get what I'm asking for. I wanted to see if I managed to get all the plastic wrapping off so it doesnt get stuck somewhere it shouldn't. I texted our sales guy and again, nothing back from him. No thank you, no sorry about the plastic we the dealer should have taken out. Also, random little plastic film coverings throughout the car. I mean at least leave the big long satisfying ones so we can pull it off ourselves if we're going to do this. Finally, take it back to the sales trailer and ask another salesman if he can look at it. He was nice and says no plastic. But who really knows if it's all out of there. No real sorry for the mess. I wasn't expecting like a big thing or something but I was hoping for a bit more than just a, well that’s really too bad, seems like you got it all out, good luck. This was our first brand new expensive car from a dealer I had heard good things about. We drove two hours to this place and still have not received any real apology, thank you, or anything. Won't be returning and I can only imagine how the future service is going to go on this thing if this is how buying the car went. Not looking forward to it.

Great salesmen by the name of Tristan, held a car for me when someone else beat me to the lot. Earlier that day at Toyota the car I drove an hour and a half to see sold 20 minutes before my appointment. So I appreciated that.

customer service manager Rick Cloud very helpful and nice Trent in sales was very helpful and nice as well.

I could not be happier with our new palisade! Buying with Stockton was so easy, no pressure, answered all of our questions and made the process super seamless. Highly recommend him!!

Tristan was great. Helped us to the full extent. Love the results. He was very patient and knowledgeable. Got more than we bargained for. Loved the experience.

Great experience, this is our 3rd Santa Fe from Murdock and we have been very satisfied. Tristan was our sales person and was excellent. Very knowledgeable, accommodating and helpful in all respects.

Tristan was helpful, and worked with us very well. Process was very easy. Thank you! Would recommend. Very friendly. We would buy from Murdock again

Great process and got us what we needed! Sales came through and we will always come back here first when we upgrade our cars thanks

Alex in sales was amazing!!!! Best buying experience I have ever had. He listened to my questions and he was not pushy. I was in and out in less than 3 hours including a test drive.

Straightforward, honest service. Tristan was easy to work with. Didn’t oversell or push. Explained things well, and got me started with my new car. I’m satisfied with my level of service.