Reviews
Write a reviewEasy Deal
This was one of the easiest car deals I've ever made. Found Suburban on Cars.com, contacted Justin about the price and we made the agreement over the phone. Sowed up, test drove and signed the deal. Great experience. Great people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased Used Chevy Silverado
Very impressed with the entire experience. No hassle with pricing. Even gave me more for my trade. Great people. I am pleased my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service Department
Brought in my Malibu for a quick look under the hood as it was running poorly. Turned out it was a loose spark plug cable. The guys in the shop were super friendly and I was in and out in 15 minutes. Plus, they were kind enough to not charge me anything. Will definitely give them my future business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Poor Service
I took my truck in to get mud flaps put on. They wiped the area around the wheel well with a dirty rag and scratched my paint. They had me bring it back to fix it and worse then before. Then I had them install a bed extension and drilled the brackets wrong and now I have extra holes in my bed. I had to show them how to install it. The most simple thing to install and they can't manage it. Service doesn't inspect any work the mechanic does and just assumes all the work is done. Don't do let them work on your car.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Used Car Buying Experience
I bought a used car at the end of February. I could not have asked for anything more. DONNIE, was a tremendously helpful and non-pushy salesperson. He jumped through many hoops to help me out (partially since I was from out of town, and needed him to be my eyes and ears before I drove 4 hours to look at the car). It was the best car-buying experience that I believe I've ever had. It was no-pressure through sales and finance, and the car I bought was very solid and was fairly priced. The certainly seem to deal in only nicest used cars (1-owner, clean CarFax, etc). Again, I highly recommend you go to this dealership, and you'd do well to see DONNIE (Simons).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not worth doing business with
Disappointing working with this dealership. Would not recommend purchasing a vehicle from this dealership
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Follow Up to Untrustworthy
Since writing the review, above, I have reached an amicable, reasonable settlement with Wilsonville Chevrolet regarding the purchase of a used vehicle. Once the management learned of my predicament, they responded immediately, with professional courtesy and genuine concern, and agreed to repair the vehicle. My opinion of this dealership has changed accordingly by 180 degrees. I think the folks at Wilsonville are not only trustworthy, but also committed to satisfying their customers beyond the degree to which I am accustomed. I would readily recommend Wilsonville Chevrolet to buyers of new and used cars, and assure prospective customers of complete confidence in their buying experience. Thank you, Wilsonville Chevy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Untrustworthy
Wilsonville Chevrolet knowingly sold me a vehicle with an unlawfully modified emission system, no catalytic converter, without disclosing to me that the system was illegal in Oregon. After stonewalling me for three months, the dealer finally offered to install a catalytic converter if I returned the vehicle to Oregon. Since I cannot drive the car back to Oregon (it isn't street legal in either California or Oregon because it doesn't have a cat), and because the cost of shipping the car two-ways is more than the cost of installing a cat in the first place, I am left without a usable car or effective remedy, other than to file a breach of contract suit in Oregon. I have notified the appropriate state and local authorities in Oregon about the matter, since merely selling a 1994 car without a catalytic converter is unlawful, as well as Chevrolet Dealer Relations. Now I am warning you. Don't trust this dealer even with somebody else's nickel.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
