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Urse Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (14 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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URSE HONDA - THE BEST!!!!

Urse Honda is second to none for their customer service and vehicle maintenance! Jillian who works at the customer service desk is AWESOME!! She is friendly, provides timely updates and takes the time to explain your vehicle needs. The guys who do the maintenance and repairs are quick, skilled and FANTASTIC!! I won't take my vehicle anywhere else!! Thanks Urse Honda!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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typical car dealer

Will take advantage of the ignorant / weak. they demanded i get cosigner to secure loan, then marked the rate up they got from the bank to line their own pockets.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

I apologize for you recent experience. Thank you for your feedback, I would like to get more details from you. Please email me at Tashasoccorsi@urseautos.net

Good service

Had battery issue with my 2018 CRV dealt with Jillian Dalton service advisor very professional kept me in the loop solved problem and sent me on my way with new battery an smile on my face will call her next time service needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Bad service

I have had it with the service at this dealership. The mechanics are inexperienced and take all day to diagnose and that’s not the bad part. I just spent $1400 on a VTM module that took 2 days. Had to return because my drink release no longer worked. 3 and a 1/2 hours latter they claim they didn’t leave it unplugged! They were just in there! Hacks- Do Not waste your time and money

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Internet sales

I had an internet inquiry for a auto that was geographically a little ways from my locale. They followed up all the same , up to the point , someone purchased the vehicle, before I could make a decision.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Knowledgeable salesman

We were met in the lot my a very nice salesman who answered all our questions and helped us as much as he could. After having several bad experiences elsewhere it was a pleasure to speak to someone who knew what they were talking about. He took our information and said he would be in touch when something came in that met our needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great job!

The best Honda dealership around! Had a great time buying from Urse! Service is excellent as well! Kudos to Seth the sales manager and Rebecca our sales professionals.. Chloe was our service advisor and she did an excellent job as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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M.S. Durham

i have always been satisfied with my Urse experiences. Chloe is a most helpful representative. Really enjoy dealing with her. keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased a pre-owned SUV

Rebecca, the sales lady, was super. She based her recommendations on what information I gave her. She remained involved all the way through the process and after I drove off, with 2 follow-up calls to insure my satisfaction. Customer service at its best !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst experience ever.

Purchased a used car from them May 2015. The day I got it I noticed a clunk coming from underneath. Took it to them numerous times and was told it was nothing. Muffler rusted off car in June 2015. Clunking sound continued until car became undriveable in November. Took it to them again and they said it was ball joints. Clunking continued. Took it to a mechanic of my choice. He found that one of my struts was cracked in two. $1200 in repair on a car I had 6 months. They will not make this right, nor do they return phone calls. They have treated me very rudely. Horrible experience! Never buy there! The star rating system on this site is messed up, giving them more stars than I intended. If it were up to me, there would be ZERO stars all around.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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