DARCARS Honda

I was working with Christopher who was working a price with me over text messaging on a 2023 Honda CR-V. Once we agreed on a price I headed to the dealership to test drive and possibly buy the car. In the agreement sent to me the mileage was listed at 2650 and the car had over 8000 and a very noticeable dent in the back lift gate. I explained I didn’t want to purchase a car with a dent in it. They brought out the used car manager and the general manager who finally agreed to fix the dent and stated they would pay for a rental while it was in the shop. I stated I wanted this agreement in writing. They brought me a contract to sign stating they would fix it with no new parts just labor. The fine print on the bottom state the work order was only good for 30 days. I was at the dealership on 10/28/24. They had dated the form 9/28/24 exactly 30 days prior. When I requested the agreement be rewritten the manager just said oh my initial is good enough. He refused to rewrite it. It was at this time I knew they never had any intention of fixing this vehicle and were hoping I wouldn’t have noticed the date on the form. They also tried to tell me the 2 owner CarFax was the dealership being the second owner. I wasn’t born yesterday. Shady AF dealership. Stay away.

I tried to purchase a vehicle here and they came up with excuses on why they did not want to get it inspected. I was told the vehicle was getting serviced and then later it turned out they never even checked the condition of it. If I wanted the vehicle inspected I would have to pay out of pocket or the price would be considerably higher. Nothing but excuses, then the manager told me that he did not care about me trying to purchase the vehicle. They did the inspection yesterday 07/11 and it failed. Then they told me in order to get an inspection done the vehicle must fail in MD. To call the State Police and verify this information because they were telling me the truth. I called just to verify and a Maryland State Trooper told me that was incorrect. He then went on to say that he did not know what kind of shady place I was trying to buy it from however a vehicle can get an Inspection done without it first failing. When I relayed that information to the sales person and manager they became upset and told me no deal. I cannot stress it enough look at other places first before you waste your time.

SCAM!!!!!!!!!!!!!!!!!!!Maliq Stokes sales person sold me a 2020 Infinity q50 when I asked if there was a second key before I signed the deal he said yes. I buy the car and he gave me one key and a empty tank of gas. I ask about the other key he said they will try to contact the previous owner. I followed up every day regarding the second key and he said we can’t make cut a new key because it’s not a Honda key. I called the manager for 4 days and never received a return call. Finally, I was able to reach the used car general manager he said why didn’t I ask me, and he was unaware and there is nothing he could do. I said if your selling cars why didn’t you say there was one key and he said I should of ask. Well, I asked the sales guy, and he said yes. This is unacceptable and I will never go back to the dealership again.

Maliq Stokes sales person sold me a 2020 Infinity q50 when I asked if there was a second key before I signed the deal he said yes. I buy the car and he gave me one key and a empty tank of gas. I ask about the other key he said they will try to contact the previous owner. I followed up every day regarding the second key and he said we can’t make cut a new key because it’s not a Honda key. I called the manager for 4 days and never received a return call. Finally, I was able to reach the used car general manager he said why didn’t I ask me, and he was unaware and there is nothing he could do. I said if your selling cars why didn’t you say there was one key and he said I should of ask. Well, I asked the sales guy, and he said yes. This is unacceptable and I will never go back to the dealership again.

So much bait and switch with these people. I cannot imagine any knowledgeable car buyer would work with these car sales scammers. They are the epitome of the shady car sales stereotype. They started so astronomically high with all these add ons. When I told them I was easily receiving online prices for 500-800 below sticker, I wasn’t interested in discussing their $5k adjusted mark up that I noticed on all vehicle windows, and the $895 package for mud guards, wheel locks and nitrogen tires. Mud guards and wheel locks are less than $200 from Honda Accessories so I guess they charge $700 for nitrogen in the tires lol. Also added a 2500 warranty and something else for $1500 (dent protection/windshield, etc) which actually also included nitrogen tires too…when I explained I don’t need any add ons and other dealers are sending me prices under msrp, They assured me those other dealers would discount it $500-800 but then add a market adjustment when I got there. Does that even make sense for a dealer to do… discount the car then add a mark up? Also, in the line where you would typically see tag/titling for about $300, it was labeled fees and was over 1300. When I asked what all that was, he said it’s your tags/title and 2% commission. So they hide a “commission”. I had to explain to him that it’s clearly more than 2% cause tags are only about $300 and 2% of a Honda accord is not $1000. I told them I needed my KBB Instant Cash online offer met for my trade in, and to be several hundred under msrp with no “added packages”. They finally came back 7-8 thousand lower than their first astronomical sale price, but were still about at MSRP with the trade match. I left due to it being the first dealer visit and wanted to entertain the online offers that I got for 800 below msrp. The next day the manager came down $150 more and offered another $200 extra off if I financed with Honda. So essentially, the trade offer match and 350 below msrp. Since this was the closest dealer and they had what I wanted, I agreed to not nickel and dime over a couple hundred dollars and went in to finalize everything. As I’m signing papers in the finance office and tell them that I am expecting the advertised Honda rate due to my high credit score. I could tell something was up because he started fumbling around and his demeanor changed, then quickly added in a 2500 warranty and showed me the payment with the incentive rate I asked about, then when I said no to the warranty, it went down to 1000, then when I still said no, he said he had to talk to the manager about “something”. Finally the finance manager comes back and explains that they can only give me the agreed upon price if I take a rate 2.5% higher than the advertised incentive rate I qualify for with Honda. So basically they promised me a price knowing they would jack the interest rate up on me to just make that money back in financing, in hopes I wouldn’t catch it. I’m aware that some low incentive rates are in lieu of cash rebates. This is not the case for Honda, this dealer purposely agreed to a price knowing they would try to collect 3k more in interest from me than what I qualified for. Typical bad car dealer tactic. When I asked the sales manager why he never mentioned that was part of the deal, all he did was apologize for that oversight for not explaining, but told me I could take Hondas best rate if I would pay 3k more for the car. Went right down the street and easily closed up a deal for 1k under under msrp, full trade offer, and the Honda interest rate. That turned out to be a $650 better deal plus the $25/month interest savings by not selling me a higher interest rate.

I took the car in to fix the air conditioner which is under warranty from Honda. They informed me I needed other services done. I had the other services performed, no confidence that those other services were done correctly. I went out to the car and it was still blowing warm air. Had to leave the car and it took them from Monday, Tuesday was a holiday and I did not get the car back until Friday. It was technician error, they left off a second snap ring, it took all this time to figure that out. Money should be refunded for the other services rendered as I am not confident that anything was done correctly and all the trouble they have put me through. Customer service is horrible, they do not call, you have to call and you can never get through. The phone just rings and rings and rings. I was also struck by a vehicle while I was there, although I was not hurt. I will never come back to this dealership ever.

Once you purchase a vehicle, the staff at DARCARS Honda will abandon you. Good luck trying to get any services/assistance after they have your money. They ignore commercial calls, commercial emails, and even calls/texts on their work cell phones. I purchased a used vehicle from DARCARS in January 2022. The process to purchase went quite smoothly. However, I never got my title (to clarify, I purchased virtually and had a family member drive the vehicle to DE since I was sick). I live in DE, so I attempted to call to inquire... I called, left many messages on the commercial phone line, and no one ever responded. I called/texted employee work cells, and they ignored me. I stopped by DARCARS Honda on Thanksgiving weekend (I live in DE), and I met the general manager, Payam Marandloui. I was told that I cannot get paperwork "because even though we're open, it's a Sunday." However, he offered to sell a car... so apparently he can sell a car on Sunday but not give me paperwork for a car I purchased from his dealership. He told me that I cannot get my title from the dealership, and that I needed to buy one from my local DMV. I contacted my local DMV in Dover DE, and they informed me that my dealership needs to provide my title, since it reflected in their system that DARCARS Honda had my official title. When I asked the DMV about my dealership telling me to buy one from them, she confirmed that they were making me buy a duplicate. When I reached back to the dealership, no response. I contacted the general manager and finance rep, Daniel, directly and they ignored my calls/texts.

Once you purchase a vehicle, the staff at DARCARS Honda will abandon you. Good luck trying to get any services/assistance after they have your money. They ignore commercial calls, commercial emails, and even calls/texts on their work cell phones. I purchased a used vehicle from DARCARS in January 2022. The process to purchase went quite smoothly. However, I never got my title (to clarify, I purchased virtually and had a family member drive the vehicle to DE since I was sick). I live in DE, so I attempted to call to inquire... I called, left many messages on the commercial phone line, and no one ever responded. I called/texted employee work cells, and they ignored me. I stopped by DARCARS Honda on Thanksgiving weekend (I live in DE), and I met the general manager, Payam Marandloui. I was told that I cannot get paperwork "because even though we're open, it's a Sunday." However, he offered to sell a car... so apparently he can sell a car on Sunday but not give me paperwork for a car I purchased from his dealership. He told me that I cannot get my title from the dealership, and that I needed to buy one from my local DMV. I contacted my local DMV, and they informed me that my dealership needs to provide my title, since it reflected in their system that DARCARS Honda had my official title. When I asked the DMV about my dealership telling me to buy one from them, she confirmed that they were making me buy a duplicate. When I reached back to the dealership, no response. I contacted the general manager and finance rep, Daniel, directly and they ignored my calls/texts.

Our sales representative, Yoseph, promised us the cost of our new vehicle would be no more than $35,000 out the door which included taxes, tags, and everything else. When we went to sign the contract the payoff price increased to 41,840.63!

Complete lack of knowledge they asked us what they needed to do to make it right? 10 months no tags loss of work the disruption of are family the work we had to do for them and let me add no communication at all. We tried several months to get them to help with a car sitting for 4 months no car no jobs so we stopped paying and know they won’t return are call or emails because we got the tags 10 months later. All I asked for was the four months of payments and 1000 for my wife doing there job to D’MV and soon as the next day the customer service lady Mrs Lucas sent me a picture of are tags being delivered and dropped us like they never nkew us. Sent email in demand and nothing back this is not going end good because I was being nice but can prove the work she lost and with that all the metal stress they put her through. Time at DMV. They through us to the side and think they can walk on us not be responsible for there issue well I will not make the back payments and when they do come to get the car then I will sue the xxxx out of them for so many things best of all is they don’t know that they broke a major law and got them on that also but I tried being nice but they should really get qualified people to do there paper work 20.000 is a lot of miles to hide. While we wait for a attorney to do the papers I will be on every social media site warning people all over Maryland and Delaware and Virginia. Great thing about being a disabled Vet lots of friends and we all have lots of time on are hands to make sure everyone knows. Good luck to all that deal with this group