Kia Mall of Georgia

My husband and I just bought our new Kia Telluride from here a couple of days ago and the process was so smooth. Nick Mullens was a pleasure to work with. He helped us find the perfect car for our family, gave us a great trade in value for our car, and even after the sale has been very helpful in helping us figure out the app. We appreciated his service.

I rated a 3 because I have we have had a couple of good experiences in the past, however, the last one was a real disappointment. When we purchased our Sorrento many years ago, it was a good experience although the person that we dealt with is no longer there (I wonder why). A couple of months ago, we made a service call and the service rep recommended to my wife a change in the cabin air filter rather than asking if the cabin filter had been changed. No knowing all of the details (such as it has just been replaced a couple of months prior), she agreed. So we ended paying for replacement of a clean cabin filter (why didn't the service tech question that when it was replaced, assuming he actually did replace it)? When I confronted the service rep with my issue, the response I got was 'Well, she approved it'. I agreed and stated that I wasn't trying to avoid paying for the service, I was concerned about the manner in which the issue originated. The reps attitude was one of indifference, not one of customer concern , an attitude I found most distasteful. A simple apology for the misunderstanding would have been sufficient, however, what I got was a haughty attitude that indicated to me that we were just another customer and he could care less. Since we live in the area, we will give them another shot but another such experience will eliminate them from future patronage. Note that I had to rate an individual for the review to post but Scott is not the one we dealt with - don't remember the name of the service rep we actually dealt with.

I bought a 2018 Kia Optima at this dealership, what a mistake that was.The car had a oil consumption issue that was never solved,Never will buy another Kia!Sold that xxx.I was told to just let the engine blow up.

Service department. Highly not recommended, asking me questions , one of them why I scheduled an appointment on my work day. Well I work 7 days a week, and I don’t have days off. Also why I didn’t schedule an appointment where my work is . It’s a brand new Kia 2026 , only few weeks old, and significant issues should be addressed that should not be happening in brand new car. The place does not provide loaner and diagnostics might take hours

The worst experience I have ever had. I have called them 10 tens just this morning and I cant get anyone but the receptionist to answer.

I have come to this dealership on serveral occassions and it has been a great experience. My guy Will always takes care of me when its time for my car to be service. Will is very informative and keeps it real. My employee of the month. Overall, no pressure from service or sales.

just now NEW Worst purchase experience of my life. I work in the car business and I understand how things work. This dealership still attempted to take advantage of me and my situation and did not treat me with respect. I asked for the car to be cleaned up and ready to go when arrived there since it was an hour and a half travel time to get to the dealership. When I arrived the car was dirty and had stickers. The vehicle also had some very nasty curb rash on the right side and the vehicle was positioned in order to try and conceal that. The final nail in the coffin was the tires themselves on the car were well below safety standards measuring at 2/32nds in the front and 3/32nds in the rear. Which I did not discover until I got the car back to my dealership and put it on a lift. This endangered the life of myself and my daughter. They refused to pay to have the tires replaced at my dealership of choice because at this point all trust in them performing the work with integrity was lost. After haggling for quite some time to rectify the issue they tried me make me do the 1.5 hr (40 mile) trip to their dealership so they could save a couple hundred bucks on their mistake. I would never advise anyone to purchase ANYTHING from this dealership.

I was gifted a 2010 Forte with only 4,900 miles on it and a perfect interior. The air had just started blowing only hot air. I the vehicle here and told them to fix the air and see why the horn barely worked. I did not ask them to perform any other service. Three days later, I got a call from Michael and he said the technician "cracked " the control facia cover as he was removing it and should they continue. I envisioned a crack in the facia that pissed me off but what could I do about it, I needed the air to work. I then got a text from Michael saying " Great news Jeff Your vehicle is all serviced and ready to come home!" When I got there , I was presented a bill for $168 and found my control facia in several pieces in a box on the front seat. There was also a list of suggested service that was over $2,000 and a part list for a new air control head for over $1.900. There was no ETA on the new head or the facia. So, I paid $168 and still had no air control but worst of all, I had gaping opening in the top of the dash and in the control facia. They acted as if this was a normal service repair delivery, no apologies and no repairs and no timeline to fix it. I contacted Chad, the General Manager and asked what they would do about the damage they did to my vehicle and he said "they said they told you" and I said they said there was a crack not gaping holes in the dash. I asked that they refund the $168 and he refused. The radio worked perfectly when I dropped it off but did not work when I picked up the car and they had no idea when parts would be available for the air conditioning or the parts on what they damaged. I took the car to Wheatley's garage and Mike found a used air conditioner head for $100 and a top center piece for the dash and a facia cover which brought the dash back to 90% of what it was. When I pulled into the service area initially, I was ignored for ten minutes as the reps shuffled paperwork and several other employees walked through. When I picked the car up there was no conversation about what happened and a rush to get rid of me. When I talked to the GM he seemed distracted and offered no compromise or apology except to say we told you so. I trusted KIA with my vehicle and as an owner of two KIA vehicles I have to say I will never have another one. KIA customer service said they do not get involved in Dealership issues.

I like K5, kia but service. I stopped to get service with an appointment. While they checked my car problem, i waited. My car was back in a while. I expected to get call but over 20 minutes my car was in the same spot no one touched. I went out to ask what was going on my car. They told me part was ordered. I asked them my car was here over 20 minutes so you should call me before i came out? Then they told they were busy. Where is my time worth? After finishing inspect car, call me.first to explain about my car condition before I found out. I try not to review but for more good service expected next time.

My experience with this dealership started when the engine in my 2013 Kia Sportage seized up due to an issue Kia has with the engine in these cars and now has a class action lawsuit over. I had the car towed in to them and was informed that the engine needed to be replaced at a cost of $8000. After trying to work with Kia and the dealership over a period of months to try and get this engine replaced under warranty they informed me that they would not be able to do it under warranty. I will give them credit as they said they would give me $2000 for a trade in if I purchased a car through them and that is what I ended up doing as I needed something to drive. I purchased a used Jeep Patriot from them for $10000 and at first all was ok. After I had the car for 15 months it started making a whining noise so I took it in for service and was told I needed a transmission replacement and that they could put a used transmission in for $5650, about half the cost of the initial purchase. I checked around for pricing from a number of other shops and none was more than $4000 with most saying they could do it for closer to $3000. I will never buy another vehicle from this dealership and I do not recommend them to anyone.