Reviews
Beko took great care of us! Always a great experience at...
Beko took great care of us! Always a great experience at Gerald Nissan of North Aurora! Repeat customers for over 15 years. Come see these guys
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
Nate B was awesome! I told him what I wanted, and he...
Nate B was awesome! I told him what I wanted, and he walked the lots to find what would fit my requirements. Once we found the perfect vehicle, it was pretty much the typical dealership stuff. I would highly recommend doing a deal remote. Be warned, they do add a $1,900 "prep fee" to the posted price of every vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
I had the pleasure of working with Randy, I told him what...
I had the pleasure of working with Randy, I told him what I wanted when I walked in to meet him. And he worked to get what I asked for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
I have worked with Jose over the years. Very professional...
I have worked with Jose over the years. Very professional and honest. I highly recommend Gerald dealerships as well as Jose valdovinos for any future needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
Terrible service and non stop mistakes. We went to lease...
Terrible service and non stop mistakes. We went to lease a car and they had us do a test drive. Mug mod was a con man from the start. After agreeing to the price that was much different than the over $600 a month he offered, they switched the car on us to one that was worth 8k less. Then the next day- the car wouldn’t start (brand new vehicle with 40 miles). They did the right thing and replaced vehicle with one that was closer to the vehicle we had agreed on (yet they still did the bait and switch). The manager told me they had a no return policy which is the opposite of state law and the ICC rules which allows 3 days. Now we have two bills as the dealership never marked the first car as returned. When we called Nissan they told us it was our responsibility to make contact with the manager and have the status changed due to their screw up. Of course- we don’t get a call back from the dealership. Complaint file with the ICC and fraud reported on the credit report now. Would never go to any Gerald dealership ever. We will stick with our normal dealerships who we trustZ
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We acknowledge your review and are currently looking into the events you’ve detailed.
Jose V. Was wonderful and I would highly recommend him to...
Jose V. Was wonderful and I would highly recommend him to anyone looking to lease or buy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
It’s clean and comfortable! It also has stuff to keep...
It’s clean and comfortable! It also has stuff to keep kids busy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
Kenneth Foster was very patient and a pleasure to do...
Kenneth Foster was very patient and a pleasure to do business with especially when I wasn’t planning on purchasing a car. I will definitely refer him to friends and family! Thanks Ken!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
Ken was wonderful to work with! Would definitely...
Ken was wonderful to work with! Would definitely recommend visiting and seeing him! Everyone was very pleasant and I did not feel pressured or rushed. Great buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora
We had a great experience! We came in and we’re greeted...
We had a great experience! We came in and we’re greeted right away. Told Kenneth Foster what we were interested in. He immediately took us around, answered all of our questions and had the best demeanon. He didn’t pressure us, but instead gave us options. We test drove 2 cars because he wanted us to see the difference in the 2 cars we were looking at. Fast forward an hour and we are driving away with a shiny new car. Go here to get your next car and ask for Kenneth Foster! You won’t be disappointed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Gerald Nissan of North Aurora. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora