Reviews
Audi Tacoma
Loaner car was great. There was no coffee cups or lids in their coffee station. And I want to say a day old doughnut was the food present
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Larson Porsche Audi Team
Audi Tacoma
Aubrey is always willing to help and provides excellent service. Derrick worked on my car and he did an excellent job as well. They keep me coming to you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Larson Porsche Audi Team
Service Flop
Dropped off my car for a completion of an oil consumption test and the tech FORGOT TO PUT OIL IN MY CAR! REALLY!?! How does that even happen when they had it for 4 hours and the only reason it was there was because the oil light came on and I was specifically told not to put oil in it myself. I live over 60 miles away!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service needs were not met. Please contact us at your earliest convenience as we'd like to further understand what happened and address these concerns. We look forward to hearing from you. Sincerely, Customer Care, customerservice@looklarson.com
Great service
Very attentive. Dan, the service manager, answered all of my questions and provided additional information on care of my vehicle. All the staff I interfaced with while waiting were very gracious. Definitely a positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
55,000 mile service excellent.
I received a constant updates via voicemail throughout the process. I appreciated being kept in the know. I also liked having my car washed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantasic Sales Process and Great Car!
Our sales person, Brian Reed, was absolutely fantastic! Super helpful, answered all of our questions, and was patient with us as we asked a lot of him. Super high marks for him!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Very professional and courteous. It requires 20 words......... Ok, I’m trying to submit a nice survey but it keeps saying I need more words. Please fix that!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
A good experience
Wasn't rushed into buying a car, answered all of my questions and were courteous. Mike was helpful, explaining all of the car functions and options.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Chip Lewis is great, give him a raise. Everything he does turns to gold. And his staff is also excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service and lunch!
Loved getting a loaner since the visit was for 3-4 hours. Had a great lunch in old Tacoma. The work was outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase