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Bernardi Volvo

(801 reviews)
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2020 consumer dealer award

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Reviews

(801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bernardi Volvo from DealerRater.

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I bought a used Chevy Bolt from Bernardi Volvo. More than a year later, I discovered an issue with the car regarding some missing tire repair equipment. Even thought this was not Bernardi Volvo's fault, they paid in full for me to purchase a replacement. Excellent customer service! The original used car purchase also went smoothly. Everyone we dealt with was helpful and efficient.

I bought a used Chevy Bolt from Bernardi Volvo. More than a year later, I discovered an issue with the car regarding some missing tire repair equipment. Even thought this was not Bernardi Volvo's fault, they paid in full for me to purchase a replacement. Excellent customer service! The original used car purchase also went smoothly. Everyone we dealt with was helpful and efficient.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a used Chevy Bolt from Bernardi Volvo. More than a year later, I discovered an issue with the car regarding some missing tire repair equipment. Even thought this was not Bernardi Volvo's fault, they paid in full for me to purchase a replacement. Excellent customer service! The original used car purchase also went smoothly. Everyone we dealt with was helpful and efficient.

I bought a used Chevy Bolt from Bernardi Volvo. More than a year later, I discovered an issue with the car regarding some missing tire repair equipment. Even thought this was not Bernardi Volvo's fault, they paid in full for me to purchase a replacement. Excellent customer service! The original used car purchase also went smoothly. Everyone we dealt with was helpful and efficient.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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this dealership make you feel like you are a 3rd class person. I needed to order a part for by volvo and there w an army of employees in all areas and since I wasn't there to buy a car, they didn't en bothered asking if they could help. every one was so stuck up, it made me feel like I was in a 3rd world country. management need to invest training their employees so that they can give customers a better treatment regardless as to weather you there to buy a car or just order a part.

this dealership make you feel like you are a 3rd class person. I needed to order a part for by volvo and there w an army of employees in all areas and since I wasn't there to buy a car, they didn't en bothered asking if they could help. every one was so stuck up, it made me feel like I was in a 3rd world country. management need to invest training their employees so that they can give customers a better treatment regardless as to weather you there to buy a car or just order a part.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Overcharged me nearly $1K on my trade-in. Mis-led about refunding the overpayment for 5 days. I had to escalate to the GM, who seemed unable to resolve the issue.

Overcharged me nearly $1K on my trade-in. Mis-led about refunding the overpayment for 5 days. I had to escalate to the GM, who seemed unable to resolve the issue.

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Very good service and friendly. Only issue was it took a long time to complete work. Service was excellent

Very good service and friendly. Only issue was it took a long time to complete work. Service was excellent

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Bob, thank you for your feedback and patience! We're glad to hear you found our team friendly and skilled. Your words mean a lot to all of us at Bernardi Volvo Cars Natick. Please let us know if you need anything else!

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I brought my car in to be serviced for a routine oil change and new battery. Everyone was very professional and pleasant. I really appreciate the great service that I received from the service department team. James was my service advisor. He was very friendly and knowledgeable. He kept me updated on my car's service. Great experience. Thank you.

I brought my car in to be serviced for a routine oil change and new battery. Everyone was very professional and pleasant. I really appreciate the great service that I received from the service department team. James was my service advisor. He was very friendly and knowledgeable. He kept me updated on my car's service. Great experience. Thank you.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for choosing Bernardi Volvo Cars Natick and for sharing your awesome feedback about James and the team! We look forward to seeing you next time!

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Left another location for this one. Visit was straightforward. Steve was polite and knowledgeable. Turn around time was a lot faster than I expected.

Left another location for this one. Visit was straightforward. Steve was polite and knowledgeable. Turn around time was a lot faster than I expected.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted you chose Bernardi Volvo Cars Natick and had such a seamless experience with Steve. Your feedback is appreciated, and we look forward to serving you again! Safe travels!

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I was greeted in a pleasant and professional way and the service was done in a timely manner. The price was very reasonable and I got my Volvo back very clean, inside and out. I would come back again.

I was greeted in a pleasant and professional way and the service was done in a timely manner. The price was very reasonable and I got my Volvo back very clean, inside and out. I would come back again.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We are pleased that you found our team welcoming and professional, as well as our pricing reasonable at Bernardi Volvo Cars Natick. We look forward to serving you again!

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Excellent care and fabulous service provided by Scott and all the team. I definitely recommend. 💯

Excellent care and fabulous service provided by Scott and all the team. I definitely recommend. 💯

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Here at Bernardi Volvo Cars Natick, we always value and appreciate our customers' feedback. We love to hear you were in awesome hands with Scott. Thank you, Amelia!

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Joyal is always very helpful and keeps us well informed about the status of our car

Joyal is always very helpful and keeps us well informed about the status of our car

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joe, thank you for your support of Bernardi Volvo Cars Natick!

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