Castle Buick GMC

Car was taken in on a Saturday for service. Was contacted on Monday with the diagnosis. Said the total would be $580 and the car would be ready by the end of the day Monday. Early Monday evening I was contacted that the car would not be ready until Tuesday because the part didn?t come in. Tuesday I?m contacted the car is ready for pick up, I go to pick up the car and the bill is $1,596 dollars I speak to the service rep about it and he says he doesn?t know how he misquoted me he must have just told me the price for the part. To make matters worse I get home and two days later the car is having the same issue I look under the hood at the piece that was replaced which was the ?alternator?and the bolt is sticking all the way out like the service tech didn?t bother to attempt to tighten it at all

I always get treated very well at Castle Buick GMC. Especially with Arnold. He provides excellent customer service every time.

I tried buying a car here. My car on KBB was around 6500 and they offered me 1500. I politely said I would like me keys back. MULTIPLE times they left and came back without my keys and kept saying hey, maybe we could work this out. After the third time I was more firm to give me my keys back. I think I had to ask 5 times. All this and I was still willing to buy their car without a trade in. They would not move off of their retail price. There was about 200 discount and I offered 500 less and said it will not happen and we will call you if it does. Very diappointing.

My wife took my 2023 GMC Canyon AT4 in for routine service and was told that the transmission specialist heard an issue with my trans. Now, the diagnosis device didn’t pick up any issue when she brought it in, nor did my app inform me of any problems. I was advised by the service adviser to bring it back so the specialist could investigate the problem. I brought it back (I also informed the shop that I was having transfer case issues), and the shop took over a week to repair my vehicle and the transmission specialist worked on my trans though I myself never had an issue with the transmission; but when I inquired about my transfer case problems I was told they mechanic couldn’t find any problems; but he found an issue with my transmission just from hearing something, are you serious!!!! A few days after I got my vehicle the check engine light came on, but it went off the same day. My problem with Castle’s mechanic shop is that I didn’t authorize a transmission repair, I brought it back so the mechanic could investigate and inform me of any issues. Now I don’t trust the work that was not needed and I have a transmission repair associated with my VIN, which in turn has decreased the value of my vehicle. I will never take my car to Castle ever again. Plus they owe me for a rental I had to get on my own dime; they keep xx’n me about that. I hate that I ever trusted Castle’s mechanic shop to do anything to my truck.

Great Cars and also good service. Vincent Vega was very helpful thank you Vincent for all your help. This is our third car from Castle Buick GMC. We loved thank you .!

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere.

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere.

Second car I purchased from castle gmc our sales person was Nubia /great experience every time helpful and always greats us as family highly recommend castle gmc Nubia and Brandon will take very good care of you . 👍🏻

I am normally satisfied with the quality of work done, However I had the brakes repaired in August of last year now the brakes are squeaky. During my last visit for other repairs I reported the situation and was told the sound could not be duplicated during inspection. The brakes are still squeaky.

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.