Castle Buick GMC

I had a delightful experience coming into the dealer Jaylan was very hands on and proactive with getting me in a vehicle thanks Jaylan for the pleasant experience keep up the great work.

Arnold is my preferred advisor when it comes to my vehicles I've gotten from castle. He professional and Honest. There was a issue going on recently with my motor and it went out. This was so disappointing at a time like this. I had thought it was a mistake mad in shop because no red stop vehicle light came on prior to sending it in just a P-code for a senor yellow solid check engine light. I definitely needed clarity why a new $12k motor was needed. Castle shop has done all engine work orders on the vehicle since purchase. Oil changes and maintenance. Long story short it was a blown vacuum pump which collapsed the internal parts of the motor.

Castle service is always a pleasure to visit. Large waiting room, clean, great amenities, friendly staff. They always wash my car without having to ask. Most importantly they have trustworthy staff.

Great experience in buying our new Envista! Staff was helpful and very friendly and very accomodating.

He scheduled and appointment for 7:30a. I was informed prior to setting appointment service would only take 2-3 hours but after canceling work and driving 1 hour in traffic this guy told me they have to keep the car at least a day. I was blindsided and had no other transportation alternative. Very unprofessional, poor communication and zero accountability.

My experience with the service center at Castle Buick was terrible. I will never trust them again with a vehicle, not even for something as simple as an oil change. Despite the fact that my vehicle was under warranty, Matt Fuchs made every possible attempt to get me to authorize work that would cost me thousands of dollars. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. I drove my vehicle into the service center because I had a warning light appear regarding my transmission. After several days of back and forth with the warranty company, Matt Fuchs, the service center rep assigned to my vehicle, told me that the warranty company would be covering only a portion of the repairs and that I would need to pay nearly $4k out of pocket. He even tried to get me to pay for the labor costs associated with the vehicle diagnostic that the warrantly company insisted on because the service center was unable to clearly identify the problem. When I called the warranty company myself they shared that they were covering the full cost of the labor and parts and that those costs get included on the final invoice from the service center and are not paid in advance. I had heard enough and when I stated that I was taking my vehicle to another shop I was told that it wouldn't start because my battery would not charge. My battery was just over a year old, and had nothing to do with the issue I brought the car in for. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. After taking my vehicle to a new repair shop, I learned that Castle Buick switched out my battery and replaced it with a dead one. The new repair shop was also baffled because they stated that it seemed as if someone broke one of the components of my transmission in half and that it would have been impossible for me to drive the vehicle in that condition. The only logical conclusion to draw is that the service center caused the damage that rendered my vehicle undriveable, and then switched my battery to cover the fact that it could no longer be driven. After 11 days of stress and pressure by Castle Buick, I had to have my vehicle towed to another shop. Within 3 days, the warranty company approved the work and within 7 days the repairs were completed with no hassle. My out of pocket costs were minimal and mostly due to the fact that I had to purchase a new battery after Castle Buick stole my previous one. Not only will I never do any future business with Castle Buick, but my family and I may never purchase another GMC, Buick, or Cadilllac vehicle again after being long time customers of the brands.

Scheduling an appointment was quick and easy. After discussing the car service needed, it taken for inspection and then I was advised of the required repairs, and cost. The entire process was simple and efficient, from check in to check out.

I recently brought my 2021 GMC Yukon Denali in for service at Castle Buick GMC and had a very positive experience. From start to finish, the team was professional, communicative, and efficient. They kept me informed throughout the entire process, clearly explaining what was being done and providing realistic timelines for updates and completion. I always knew what stage my vehicle was at, which made the experience smooth and stress-free. Most importantly, the repair was done right—my Yukon now drives perfectly. I really appreciate the attention to detail and the level of customer service the team provided. Thank you to everyone at Castle GMC Buick for taking great care of my vehicle.

The dynamic duo strike again! Corey and Tito came through as always to meet my wants, my needs, and my budget! Always professional and knowledgeable and willing to go that extra mile when needed. I couldn?t ask for a more dedicated Team!

It was my first time at this dealership and will return for future repairs.The service representative kept me informed which made the process smooth and quick, with clear explanation.