Classic Ford

When I received a recall notice, I called Dane (my regular service advisor since going back to Smithfield). He pulled up the recall and offered a service where the tech comes right to the house instead of me making a trip to Smithfield. "Is there an extra change?" "No ma'am." He switched me over to Holly who put me on the schedule. She also got a reading for the battery and said she would have tech check that also. Today Peyton came out in the pouring down rain. There was room in the garage for him to stay dry while doing the battery change and computer update, He was excellent. I was appreciative of him explaining the battery status and he also gave me a copy of the reading. Then he did the update required for my Escape. After he finished, he answered our many questions about what all could be done by the mobile tech versus having to bring it to the dealer. We have two Ford products. Peyton was very polite and professional addressing us with ma'am and sir. FIVE STARS PLUS for this young man!! And thanks to Dane for offering this service to us and Holly for scheduling us.

The original cost of the vehicle was 55,000. I put 20,000 down on the vehicle which math says 55-20 = 35. The price of the vehicle was 65 after ADD ONS. IF THE MILEAGE IS UNDER WARRANTY AND IT COMES WITH FACTORY ITEMS FOR THE LIFE OF THE VEHICLE WHERE DID THE EXTRA 30 K COME FROM TO MAKE THE PRICE 65,000. I HAVE NOW BEEN TRYING TO GET THIS FIXED FOR A YEAR. THE DEALERSHIP HAS BEEN NO HELP OF COURSE THEY RECEIVED THE MONEY, WHY WOULD THEY FIX WHAT THEY KNOW IS I CORRECT? DO NOT DO BUSINESS WITH THIS DEALERSHIP TAKE YOUR MONEY TO ANOTHER BRAND OF VEHICLE. THIS DEALERSHIP IS WORTHLESS TO FIXING WHAT THEY KNOW IS SHADY BUSINESS PRACTICE.

They were on spot. Friendly and determined to get me in a new car I would buy afain

My sales experience with Classic Ford of Smithfield has been professional and friendly. I would like to thank Lou and Abriana for making the sales process as smooth as possible !

Very pleased with the service I receive at Classic Ford. Took the truck in for the 20K mile service unaware of the pending recall on my axle. James added the recall inspection and found that I indeed needed that repaired. He ordered the parts and scheduled the repair in less than a week. Awesome service!

Jason is like having a big brother that looks after my car. The service department gets my car serviced promptly. I highly recommend Classic Ford of Smithfield.

Dane was very good and attentive to my needs. From his initial greeting to his taking care of my service matters, he was excellent.

Jason in Service went over & above to have my vehicle analyzed knowing i was traveling

The service department is very polite they really lead you to right directions about an issue on your vehicle

Went in for an oil leak but instead the fixed the wrong thing. Charged me a 1000.00 for a coolant leak. Then told me I didn't have an old leak just to tell me when I went back the next week I do. Them theywanted to charge me 454.00 for the oil leak they claim they didn't see. I hate them for this!