Southern States Mazda

Purchased a Mazda CX-30 from this dealer, who are two hours from our NC residence. Why? Because our local Mazda dealer thought the market value of a new CX-30 was $2k over sticker. At least this dealership negotiated fairly. However when we went to pay for and pick up the car, we drove away and immediately discovered and electronic error in the car. "In Vehicle Network Malfunction". Turned around, salesperson shrugged and car went into service department xxxx. At first they said "too busy today". Idiocy. They then took 90 minutes to do nothing, as the error returned 20 miles away, and continues to this day. Their is a known issue with a service bulletin, so a repair is forthcoming. However we also discovered the tire pressures were at about 40psi instead of the normal 32psi. Mazda ships cars from Japan at 40psi, and they are supposed to be adjusted when the dealership preps the car. So clearly, this dealership has trouble prepping new cars for sale. The general manager, Brian McInerney, has an office in the adjacent Hyundai dealership. I found him at his desk, but he was wholly unhelpful.

Danilo was our salesman, Chris an J.B. put our credit through and made it all happen. They were the friendliest , most honest people we've ever dealt with at any dealership. Thank you gentlemen so much

My father and I were referred to Jared as we walked up to the building from the parking lot. To my surprise I was approved because of Jared's diligence and professionalism. It must be his 20 plus years of detailing that he paid close attention to every detail leaving none unnoticed. He listened well to what I was looking for, my price range, personal use/ needs in a vehicle, etc. Not only that but he put my fears about my decision to rest and wowed me with his finesse, and treated us as if we had a million dollar status . Jared went above and beyond as well as JB getting me the best deal for my buck and in pursuit of building my credit, having me laugh while handing over the cash!!! Lol I Highly recommend this dynamic duo!!!

The service department's practices at Southern States Mazda made me feel deceived into signing off on service that I was never provided a complete, written estimate of the sum of all costs for, as required by NC state law. The only specific dollar amount I was informed of before repairs were completed was the cost of parts, around $330. The NC Motor Vehicle Repair Act states "When any customer requests a motor vehicle repair shop to perform repair work on a motor vehicle, the cost of which repair work will exceed three hundred fifty dollars ($350.00) to the customer, the shop shall prepare a written repair estimate, which is a form setting forth the estimated cost of repair work, including diagnostic work, before effecting any diagnostic work or repair. In determining under this section whether the cost of the repair work exceeds three hundred fifty dollars ($350.00), the cost of the repair work shall consist of the cost of parts and labor necessary for the repair work and any charges for necessary diagnostic work and teardown, if any, and shall include any taxes, any other repair shop supplies or overhead, and any other extra services that are incidental to the repair work." The first time I was informed of the specific cost of labor/taxes/shop supplies was when service was complete and the service advisor was requesting payment of $812.69. This practice felt manipulative and deceptive. My original Google review was taken down by the GM, consumer protection facilitated communication that led nowhere, and Southern States utilized their lawyer to make me feel belittled, gaslit, and steamrolled in small claims court. A tactic I also felt was utilized by the general manager. In small claims court, the service manager said he did not even know the NC Motor Vehicle Repair Act existed until I informed him. The onus to honestly inform the customer of total costs prior to work being completed is on the business, again, as stated by law. The law exists for a reason, so customers are able to make informed decisions based on honest, transparent communication. It is clear their practices feel deceptive, manipulative, and wrong to customers: their closest geographical competition, has 0 complaints and 5 stars on BBB, while Southern States of Mazda has 15 complaints just within the last 3 years and the lowest amount of stars. Do better and be better. Your practice has an impact on peoples' lives.

Had an extremely good experience. Out salesperson Rodney Williams was very good and made the experience quick and enjoyable. They were quick with the process and was also kind enough to show us all the details of the car and let us test drive on the highway

Excellent experience with the dealership and Chris Wasz in particular while purchasing a new Mazda. He was able to get the car I wanted transferred in, saving me the drive to another dealer out of town. Negotiations were smooth and handled via calls and messaging so there were no surprises on the day of purchase. Donnie in F&I was great too, even though he was relatively new in the role at the time.

did not honor the deal reserved the car - it came in 5 weeks later - and they wated to charge me $2k more than we agreed bad

Had issue with transmission after purchase. Dealership didn’t care. Service dept & GM offered resolution

I wish I could give this "service" department no stars. I bought from and went to Cary Capital Mazda for 5 years, so I'm used to good service. I was trying to save gas and time, as I drove past this service center to get to Cary Capital. At this "oil change" they found problems with the front breaks, i ok'd that and i asked them to replace the wiper blades - i bought some earlier and had them in the front passenger set. Yesterday was the first rain, and what do you know?? It was NOT replaced, same issue in the same place, so I called the "service" department. We arranged for me to take in my car the next day and they would replace the wiper. I went over and guess what? The person sitting at the desk called someone, apparently the girl I talked to the previous night, and when she got off the phone, she said that the blades had been replace but that the new blade must have been broken. Funny it's broken in the same place in the same way and on the same side. Also, they told me the front brakes needed correction...how do I know they fixed my brakes if they can't do something so simple as a wiper blade? The person at the service desk gave me no help whatsoever. She just looked at me when I asked what could be done. She shrugged her shoulders and said nothing. I will not go back to this "service department" and I'm hoping to help someone out there to NOT have this experience. If you must go to a dealership for service, go to Capital Mazda in Cary. They are service oriented and professional.

I recommend the dealership on the sales side but NOT on the car services side. I made an appointment for an oil change and NC inspection. It took them 3 hours. The service rep cited Covid worker shortage. Yeah, right. Then why you take an appointment if you can't honor it? I'm not going back anymore. I had better service with different crew last year, 2020. This year, there were 2 females at the desk and the 1 man that helped me. They are not friendly bunch. Not apologetic. In fact, when I go up to inquire about my car after waiting 1.5 hours, the females did not address or ask me if I needed help. They looked like they didn't want me to ask for help, LOL!. I paid $70 for oil change. Lesson learned. Going back to my mechanic for $35 oil change and a xxxx out of better, friendlier service.