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Town Center Nissan

(444 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday 1:00pm–6:00pm Closed
New (888) 442-9761 (888) 442-9761
Used (877) 876-3383 (877) 876-3383
Service (877) 891-7744 (877) 891-7744

Reviews

(444 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Town Center Nissan from DealerRater.

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Happy with our sales rep..Sonny..knowledgeable of his...

Happy with our sales rep..Sonny..knowledgeable of his product..worked hard to help us with our deal..everyone at dealership very friendly and helpful..we are happy with our purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing dealership!

Amazing dealership that delivers customer service, great deals and always takes care of you. If you visit ask for Hassan, he’s the most low pressure salesman I’ve ever dealt with and wants to make sure you have the right car each and every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service. Great cars. Mike was thorough and helpful....

Great service. Great cars. Mike was thorough and helpful. Words can't express my satisfaction. I don't want to text any more. Let me stop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Awesome service. We went in to test drive a car and Mike Nicholson was our sales person. He was very informative and a pleasure to do business with. Highly recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Service and Good Car

I have serviced my Nissan here for years, super friendly, honest, and quick. On an impulse due to an ad, I decided to buy new to replace my used. Friendly customer service. Worked with Brent and Mohammed. Huge selection. Once negotiation started it went fast, and the closing process was even faster.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DISHONORABLE Sold me a car that was in an accident

DISHONORABLE company do not trust them! They sold me a car that had previously been in an accident . And LIED about it. Do not trust this company go anywhere else.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very DISHONORABLE practices! They sold me a car that had...

Very DISHONORABLE practices! They sold me a car that had been in an accident. Showed me a carfax report with no accidents, it was probably another vehicle. But months later I am finding out the car had airbags deployed. And, the car is worth thousands less than what I paid for it. Do not trust this dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

UnSatisfied Customer

A few years ago, we came into the dealership to purchase 1 vehicle and left with 2 vehicles. The customer service was exceptional. I returned in October 2020 and purchased a Rogue. I was very disappointed with the service as I was expecting the same customer service as before. The color Rogue I wanted was not available at the dealership, but the representative did locate one – which was great. From there on the service was terrible. When the vehicle was delivered to my home, I asked about some of the accessories that were requested, the sales representative Vidal Jones said he would have to check and get back with me. The next day I went down to the dealership and spoke with Erikka Wells who assisted me and made sure that all the accessories that had not been added to the vehicle when delivered were put on order and she assured me that they would be put on the vehicle once the service department received them. A few days later Vidal Jones contacted me about the rear bumper protector to be sure I wanted the clear film and not the chrome plate, which I replied the clear film, but didn’t understand what the confusion was. At the time of the sale, I was very explicit in what accessories were to be added to the vehicle as the price of the accessories had already been added to the total price of the vehicle. Since I was dissatisfied with the service I received, I looked at my contract and found some discrepancies and contacted Erikka Wells. She sent me information to help clear up the discrepancies that I found. I attempted to reach out to her a second time because I was still dissatisfied with the results. Erika Wells never returned my call or email. From the day I signed the contract, to the day everything was finalized was 2 weeks. Of which the vehicle was at the dealership a majority of the time. As a dissatisfied customer, I will not purchase nor recommend this dealership to anyone. The customer walking out the door should always feel satisfied. Selling a car is great, but making sure that the customer is satisfied with the purchase is what makes a great sale and a repeat customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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DO NOT PURCHASE FROM THIS DEALERSHIP

The fiance manager added gap insurance to after I told him i did not want it. I had to call and cancel but keep in mind it was already added to my loan which is added interest. He also told me I would get free oil changes and tire rotation for 24 months every 5k miles - when I asked him what i was signing he said i was signing for the free vip service - when i got home and reviewed my paper work it the cost was a little over $500.00 not free as he stated. which made sense why my doc's didn't match by $999.00. PEOPLE PLEASE DO NOT USE THIS DEALERSHIP- IF YOU DO CHECK YOUR PAPERWORK BEFORE YOU LEAVE - DO NOT LET THEM ROLL IT UP AND PUT IT IN THE ENVELOPE FOR YOU. THE GLASS DESK MONITOR IS HOW THEY GET AWAY WITH IT. AFTER YOU SIGN CHANGES ARE BEING MADE.*** MAKE YOUR COMPLAINTS KNOW TO THE BETTER BUSINESS BUREAU RIGHT AWAY. ***THE MORE COMPLAINTS THEY WILL BE INVESTIGATED FOR THE FRAUDS THEY ARE!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Over paid for my car

This was totally my fault for not paying attention to the numbers. I am just sharing this as a warning for those buying a car here. I purchased a 2017 Rogue and the price online was $20,999 with a $999 fee (which they told me they were going to wave) , after going back and forth I ended up getting frustrated and didn't pay attention to the fact that I was paying $22,999 for the car. AGAIN it is my fault, make sure you keep your eye on those numbers. This was my 4th purchase here you would think they would appreciate my business a little more.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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