Mercedes-Benz of San Jose

8/27/20 1st visit Engine Light-Cleaned a mouse nest under hood-sent home; 2nd Visit: 8/31-Engine light returned. Apptn. 9/1 they changed spark plugs, 9/18 Engine Light returned, Left messages for Brendan, Supv Scott and main #. As of 9/18, I have not heard from anyone. This repair shop have failed to repair my car.

This very good car and service very nice I will come again end hope find the new car

Joseph Sanfilippo did a great job! I don't write many reviews, but this is well warranted. I was first impressed with "Joey's" communication. Email, phone, and text, he was there for me even on his days off. I really knew what I wanted and he did not try to upsell me at all. He was able to get me a vehicle from another dealership in a day. I bought the car in less than 4 hours. Joseph and Finance Manager Dusan were both fantastic. Joseph has even been keeping great communication with me on the car weeks after I bought it. I didn't even spend $50k, but they treated me as if I bought an S Class. I'm very happy choosing Mercedes and very happy with Mercedes-Benz of San Jose.

Service agent was very polite and made me feel very important. My car recall items were repaired promptly and took reasonable time to complete it. I will take my car back to this location for more service.

This dealership is one of the best I am dealing with. Everybody knows their job and provide excellent customer Services.

My advisor Danny Salinas communicated very well and advised along the minor service I was scheduled for.

Ramsin was very professional, he made me feel like we knew each other for a long time. He took the time to explain everything to me. He got back to me on a timely manner and with the right answer.

Customer service was great and they kept me up with updates.

Excellent service. Jose explained everything that needed to be done (I had had battery problems and they changed the battery) I also had the car serviced. Part of the service was to sanitize the car as well, which I am very pleased about.

Do not buy cars from Mercedes of San Jose!!!! They have the worst customer service. I bought a used car from them on May 16, 2020. Unfortunately no fault of Mercedes of San Jose, the car was totaled 3 days later. My insurance company is ready to pay out 2 mons ago but can’t since the lienholder has not received the title from DMV because Mercedes of San Jose has not filed the ownership transfer papers. Been trying to contact Mercedes of San Jose, left messages and told them the problem. Absolutely no response or simple call back. I’m in insurance limbo, paying car loans on a totaled car because Mercedes of San Jose did not complete their initial responsibility and can’t be bother to complete their responsibility since the car sale is completed.