Reviews
Excellent customer service
I bought my new Mercedes at San Jose Mercedes-Benz dealership. And I went back for service yesterday. As always people are very pleasant to work with. Especially Brian Woods at service team who is very knowledgeable, pleasant to answer my questions and very helpful. I?m very happy with his excellence customer service. Will definitely go back. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Helena, thank you for taking the time to leave a review for us at Mercedes-Benz of San Jose. We're happy we could meet your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Binayak Acharya
Very good experience. Antonio Walker is very helpful and cordial.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Binayak, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
MBrace not working
MBrace entertainment still not working dealer advisor blames MBrace Mercedes, Recive a call from MBrace and advice to take vehicle back to dealer again, now I'm going to a different dealership.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback, Mario. We strive to provide excellent service to our customers at Mercedes-Benz of San Jose. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Smart recall
The recall issue was dealt with and the wash on the car looked good. The only issue I has was scheduling the repair. I had to call in 3 times as they kept saying someone would call to schedule the work and never did. I get it's covid times but return the call at some point.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Service
Always exceptional service from the staff who answer calls and transfer to the people making call backs. Service techs are great. Fast service top notch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Christina! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
joabltzr@gmail.com
Thank you very much for the service! Thanks to Ramsin for doing an excellent customer service and extra considerations on the situation. You are an asset to the company!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Josefina, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
SL63 AMG 7-year Service
Nice place with friendly and professional people. On time for service and support. The on-line reservation seems surreal as no response from the dealer afterward. Perhaps you should remove it?
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dong, thank you for taking the time to leave a review for us at Mercedes-Benz of San Jose. We're happy we could meet your expectations! If you ever need help, just give us a call. Happy motoring!
San Jose MB
As it should be. Nice, considerate and professional. Social distancing covered. Even without an appointment the experience was great! Kudos to all of You! Keep it going for others too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Gabor, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of San Jose. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mister
Very good they are awesome they will update u whats goin with ur ca
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Luke, thank you so much for your positive comments about Mercedes-Benz of San Jose! If you ever need help, just give us a call. Happy motoring!
Puchase of a 2020 Mercedes E350
My Sales Representative, Tino was excellent as was their GM, Stan M. This was my 5th MB purchased from 3 different dealerships in 2 states and have had very good experiences but dealing with Mercedes Benz of San Jose was the best experience of them all. No pressure from Tino and excellent customer service by Tino and Stan. I wouldn't buy a car from anywhere else than this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!