Star Ford Lincoln

I had oil changed on my Escape.It was fast,here was no waiting and I can recommend this dealership to anyone.

C Max great! Sasha was great!! What else do I need to say? He was great1

Rekeying your car is expensive and reminds you of your own stupidity in losing the key. The staff were friendly, fast, and all-business in making a frustrating experience the best it could be. Thanks!

Being out of commission following my back surgery, my Escape-I call Henry-sat for over 6 months. And the battery died.I called service to get their opinion on if ok to get Henry jump started as I did not want to screw anything up. They were fast in response and ok'd it. And quick for a servce appointment for him too. Poor Henry was covered in dust when I brought him in. He was all checked out, given a new battery and Terry even washed him for me. Thank you for the best service!

Charlie Garcia is a wonderful service rep. Always very considerate and helpful.

Very professional staff. Book for repair my wife car they did a very exact diagnosis and repair.

fast friendly service. sam was great. the drop off and pickup pricess is smooth and nice.

Last month I came in for an oil change. The wait was a bit long (about 1.5 hours), but everyone was pleasant and professional. There was a taco stand that Saturday - yummy - so it definitely helped make the wait less brutal.

I purchased a C-Max energi last fall. My salesperson was Lawrence Rettig. He was quite helpful. Just recently I brought my car in to your service department for a 6 month check up; I was about to leave on a road trip, by myself, and I wanted to be absolutely sure the car was ok. I was so pleased that I could make an appointment and was told about how long the service would take. I arrived on time and had only a very brief wait before being attended to. The service took less time than I thought. Everyone was very nice. It so happened that I saw Lawrence and we had a good chat, I was happy to see him again. Because....I love my car and I am grateful to Lawrence for helping me with the purchase. Then I went for a walk and finally ended up in the waiting room with it's comfortable seats and coffee machine. How nice is that?! My car was in good shape, I went away happy.

First my apologies for not doing this review sooner. We leased a 2016 Escape. This is the second Escape lease for us, the first being a 2013 three years ago. Before that we purchased a 2008 Escape back in 2007. All the above from you at Star Ford. Enough background. Our experience has been nothing but great. The service has been terrific. We first met Alexander Kakuev (Sasha, our sales and leasing consultant) before the 2013 lease back around 2010 or so. He has been absolutely outstanding. When we first met him he talked to us about what we were looking for then helped us in choosing the right vehicle for our purposes. He wasn't pushy, rather suggested various models that fit our criteria allowing us to chose. We are not quick decision makers and Sasha understood. We visited several times with all kinds of questions and he took the time to answer and show us options as well as do test drives. He is so helpful and has a great sense of humor. When our 2013 lease came to an end there was no doubt who we wanted to help us with the new car "Sasha". He has always been available for questions by phone and if he didn't know the answer right then he got right back to us with an answer. Financing/leasing process has been extremely easy and quick with Ken Khangholi's help and knowledge. When we picked up this 2016 car it was in great shape and I noticed that Rosendo Pina was the same person that signed off on our 2013 prep sheet three years ago. Service of our cars over the years has been primarily by two service managers Charlie and John Garcia who have made it a very easy process for us. Again my apologies for not doing this sooner. We'll be back for service as required and in three years for the new lease. Sasha we'll see you then and sooner when we come in for service.