Star Ford Lincoln

TECH WIZARDS.. Amazing .. Star Ford's technology / quality control person is so knowledgeable and highly proficient. Vehicle modem issue resolved in less than 30 mins, included phone / vehicle and app interface connectivity. Star is very forward thinking, made the investment in personel, tech and training. Star understands connectivity between our vehicles and our everyday lives. Very impressive. I would give 10 stars!

I first chose Star Ford because of their reviews, but based on my experience, I would strongly recommend staying away. The first time I brought my car in, communication was already poor. My vehicle sat outside in their lot for over four days, and when it was finally returned, it was covered in dust. I had dropped it off freshly washed, yet after servicing it, they didn’t even have the courtesy to rinse it off or wipe it down. The second experience was even worse. My car battery was having issues, so I made a service appointment on Friday for pickup on Monday. From Friday through Saturday, I called more than 15 times between 11 AM and 5 PM, left four voicemails, sent five text messages, and even used the website chat. I never received a single response. On Monday, they were scheduled to pick up my vehicle, but again, not one call, text, or update. I even left work early to be available, and no one ever showed up or contacted me. This level of service and lack of professionalism is unacceptable. I’ve already shared my experience with colleagues and friends so they know what to expect.

I live in the Las Vegas area but my 2002 F150 popped a spark plug when I was in Glendale. Star Ford knew I was from out of town and I’m certain that they overcharged me to repair the vehicle as they knew I didn’t live in the area and I had little choice, because getting the truck to another place to fix the issue would have been a logistical nightmare. The cylinder that lost the plug was right up at the front driver side of the engine and was easily accessible. Installing a helix should have taken about an hour, maybe two on the outside if the mechanic working on it was high and liked to take a lot of breaks. But Star Ford claimed that this was a 7 to 8 hour job! They ended up charging me almost $1900 to install a SINGLE HELIX. And then they had the xxxxx to offer to change out the remaining spark plugs for an additional $600?!? xxx are they smoking in Star Ford of Glendale?? The service tech Sam Davis was polite and professional, but she seemed to have little sway (or little interest) in ensuring that the service manager didn’t bend me over on the charges. Star Ford is the kind of dealership that makes people not trust the automobile industry. I DO NOT RECOMMEND THIS PLACE FOR SERVICE. There are plenty of smaller mechanic shops in the area that would have done the work for less than $800 (some, a LOT less) and would have had the work done more quickly. Avoid Star Ford at all costs for service.

Brought my 2023 Explorer into service twice during mid-Nov. to mid-December. Had problems with: 1) Bluetooth phone connection, 2) steering wheel alarm system, and 3) the rear-seat occupancy alert. In two visits, not one issue was resolved, even though I was told each time that everything was resolved and the dealership had my car for ten days and two days, respectively. On Dec. 20, I visited the Ford dealer in Thousand Oaks and in about 15 minutes, that service writer resolved the phone connection and rear-seat occupancy alarm issues. The steering wheel issue remains to be resolved, but not at Glendale Ford. Over the years I have purchased or leased several dozen new cars, many of them Fords. Glendale Ford's service dept. is the most disappointing of all. I am a new Glendale resident, however my next new Ford in late 2025 certainly will not be acquired at Glendale Ford.

While making arrangements to pick up of a donated vehicle located at Star Ford in Glendale, we were advised that there was a huge storage bill to be paid before the car could be released. I contacted Manny Arguello in the service department who advised two years of storage was owed, a figure which had become quite large. Once he found out the car was being donated to charity he did not hesitate to waive all fees owed and release the vehicle to us. My hat is off to this man, he is a credit to humanity.

Star Ford didn't care about my time or my money. I brought in my truck with a possible cam phaser noise/issue. The service guy immediately asked me if I needed a rental vehicle. Little did I know that this was going to take a whole week. He said he was going to call me the next day (Tuesday, 24 hours later). He didn't! I called back on Wednesday morning, 48 hours later. It's nearly impossible to get someone on the phone at the service department. When I got through, they told me my service guy is out on Tuesday and Wednesday. He will get back to me tomorrow. He didn't tell me about being out for the next 2 days! I requested to talk to the manager. Manager called back at the end of the day on Wednesday and said my truck will get looked at tomorrow, Thursday (more than 72 hours after I brought it in!) No one called on Thursday. I called again on Thursday at 4:30 pm. My service guy said they are looking at my truck right now. It seems that it's not the cam phaser, but a waste gate (valve) on my turbos. The noise is natural and there is nothing wrong with the truck. He told me to come the next day, Friday at 10am to pick it up. When I came, the truck wasn't ready. I still had to wait another 45 minutes before they drove it out for me. What an awful customer service experience to have to wait for a week! Imaging how long it would have taken if something actually needed to be fixed!

pleasant, efficient, professional and thorough. I have recommended Star Ford to numerous people and will continue to do so. I've gotten great feedback from them after visiting the dealership. Manny is exceptional!

Always fast and dood costumer service. Only prices a feel little hight for repairs.

Having and appointment made it much easier knowing my service might need a few hours to complete. Constant update via text was also courteous while I had breakfast down the street.

John was very professional, helpful and pleasant to deal with.