Audi Natick

I am sharing my experience with Audi Natick (Bernardi Auto Group) to warn prospective luxury car buyers about their pre-delivery inspection standards and complete lack of executive accountability. ​I purchased a low-mileage 2023 Audi Q5 under the assurance of a full inspection and ~70% tire tread remaining. Within ~12,000 miles of routine commuting over roughly 7 months, I suffered an emergency flat tire on the side of the road. When I tried to change the tire, I discovered Audi Natick had installed wheel locks on the vehicle without my knowledge or providing the key, leaving me completely stranded. ​To make matters worse: • When an independent mechanic called Audi Natick from the scene to help get a key, staff hung up on him. • After begging dealership staff, someone finally dropped off a wheel lock key—but only after I was left stranded for hours, made 3 hours late for work, and forced to arrange alternative transportation. • Upon removing the locks, all four tires were found stripped down to bald cords. • An Audi technician at my August service warned me of rapid wear, claiming they were "high-performance" tires. Manager Ned later contradicted this, admitting they were standard Kumho All-Season tires—which should never fail in 12,000 miles unless sold unsafe or severely out of alignment. • Despite owning the car for only about 7 months, I was forced to pay out-of-pocket for four brand-new tires, emergency lock removal, and a full alignment. • Manager Ned dismissed the safety hazard, stating he’d "only understand if I was stranded for 3 days," and offered only a key after the damage was already done. ​I sent a formal written complaint with receipts to General Manager Wunna Zeya, Service Director Matthew Brawn, Bernardi Auto Group leadership, and Audi Corporate. Management has completely ghosted my emails for over a month. ​A dealership that sells luxury vehicles with undisclosed missing equipment, fails basic tire safety standards, and refuses to respond to formal complaints does not deserve your business. I am moving forward with formal state regulatory filings with the Massachusetts Attorney General’s Consumer Protection Division (Chapter 93A) and the BBB. Buyer beware.

I had a great experience at Audi Natick. Zachary worked with me to find exactly what I was looking for and gave me a very competitive deal. He took the time to walk me through all the features of the vehicle so I could really understand how to get the most out of it. The entire process was smooth from start to finish, no delays, no surprises, just a straightforward and professional experience. I’ll definitely be working with Zachary again for my next lease. Highly recommend!

We found out on a Friday afternoon that we needed all four tires replaced, and were scrambling to figure out how to get it done before leaving on a road trip that Sunday. Ross at Audi Natick came to our rescue — not only did he navigate us through the tire replacement, but he made sure we got a scheduled service and recall that were due done at the same time so we didn’t have to come back a second time! He was so kind and communicative through the whole process, and we’ll be forever grateful to him and the whole team at Audi Natick!

Had an ongoing issue with left front tire, went to a different Audi place and issue came back within a month. Linda at Audi Natick wasted no time, greeted me, assessed the issue and just replaced the tire all in under an hour. She was absolutely kind and understanding, kept me informed and made everything very simple and quick!!!

I had a great service experience with Linda who did everything she could to help me. Explained my service, went over my warranties, and called me an uber so I didn’t have to wait. I hope I get her again and will use her for all my service needs.

Our experience with Audi Natick has been consistently professional and we are especially gratified to be able to work with our sales representative, Ed Quirk. This is our third car purchase from Audi Natick and we utilize their service department for all our routine maintenance. We have always felt confident in the process of car purchase through maintenance throughout the years. Ed has been supportive in helping us become comfortable, beyond the sales aspect, with each feature of our car. We would highly recommend his skill set and experience to others.

Went there to buy used car for my son. Worked with Knat. The dealership was great, they stand behind all of their vehicles. Carver chose ended up having brakes that were not fixable but would recommend them.

My Audi 2018 A5 needed service for a leaking valve and a broken spring. They did a great job, were efficient and worked with me to reduce the price thru promotions and carefully evaluating what new parts etc were really needed. I was very impressed with the latter part of the service.

My partner and I did not have a great experience due to the sales representative, Brendan Walsh. During the purchasing process, we asked multiple times whether the car included a remote start feature, and we were told that it did. After the purchase, we realized the vehicle did not have remote start. We contacted Brendan by both phone and text. He acknowledged that the feature was not included and told us that Audi would cover the cost of purchasing and installing a remote start through a third party. Unfortunately, the process took several months, and we had to repeatedly follow up due to Brendan not responding or making progress on the issue. Eventually, I contacted the Sales Manager, Joey Lehtomaki, who did handle the reimbursement after the remote start was installed. However, the situation did not seem to receive much urgency or concern despite the fact that the issue had been ongoing for months. While the missing feature itself was not the biggest problem, the lack of communication and the time it took to resolve the situation was unacceptable. I ultimately had to take a day off from work to have the remote start installed, and the entire process could have been handled much more efficiently with better follow-up and communication.

Great sales and service as always! Attentive, professional, timely and fixed right the first time!