Audi Natick

I had a great experience at Audi Natick. Zachary worked with me to find exactly what I was looking for and gave me a very competitive deal. He took the time to walk me through all the features of the vehicle so I could really understand how to get the most out of it. The entire process was smooth from start to finish, no delays, no surprises, just a straightforward and professional experience. I’ll definitely be working with Zachary again for my next lease. Highly recommend!

We found out on a Friday afternoon that we needed all four tires replaced, and were scrambling to figure out how to get it done before leaving on a road trip that Sunday. Ross at Audi Natick came to our rescue — not only did he navigate us through the tire replacement, but he made sure we got a scheduled service and recall that were due done at the same time so we didn’t have to come back a second time! He was so kind and communicative through the whole process, and we’ll be forever grateful to him and the whole team at Audi Natick!

Had an ongoing issue with left front tire, went to a different Audi place and issue came back within a month. Linda at Audi Natick wasted no time, greeted me, assessed the issue and just replaced the tire all in under an hour. She was absolutely kind and understanding, kept me informed and made everything very simple and quick!!!

I had a great service experience with Linda who did everything she could to help me. Explained my service, went over my warranties, and called me an uber so I didn’t have to wait. I hope I get her again and will use her for all my service needs.

Our experience with Audi Natick has been consistently professional and we are especially gratified to be able to work with our sales representative, Ed Quirk. This is our third car purchase from Audi Natick and we utilize their service department for all our routine maintenance. We have always felt confident in the process of car purchase through maintenance throughout the years. Ed has been supportive in helping us become comfortable, beyond the sales aspect, with each feature of our car. We would highly recommend his skill set and experience to others.

Went there to buy used car for my son. Worked with Knat. The dealership was great, they stand behind all of their vehicles. Carver chose ended up having brakes that were not fixable but would recommend them.

My Audi 2018 A5 needed service for a leaking valve and a broken spring. They did a great job, were efficient and worked with me to reduce the price thru promotions and carefully evaluating what new parts etc were really needed. I was very impressed with the latter part of the service.

My partner and I did not have a great experience due to the sales representative, Brendan Walsh. During the purchasing process, we asked multiple times whether the car included a remote start feature, and we were told that it did. After the purchase, we realized the vehicle did not have remote start. We contacted Brendan by both phone and text. He acknowledged that the feature was not included and told us that Audi would cover the cost of purchasing and installing a remote start through a third party. Unfortunately, the process took several months, and we had to repeatedly follow up due to Brendan not responding or making progress on the issue. Eventually, I contacted the Sales Manager, Joey Lehtomaki, who did handle the reimbursement after the remote start was installed. However, the situation did not seem to receive much urgency or concern despite the fact that the issue had been ongoing for months. While the missing feature itself was not the biggest problem, the lack of communication and the time it took to resolve the situation was unacceptable. I ultimately had to take a day off from work to have the remote start installed, and the entire process could have been handled much more efficiently with better follow-up and communication.

Great sales and service as always! Attentive, professional, timely and fixed right the first time!

My experience at this dealership was extremely disappointing and lacked transparency from start to finish. When I arrived for my appointment, the receptionist barely acknowledged me and seemed annoyed I was there. Thankfully another staff member eventually helped me. I worked with Stephanie, but throughout the process the numbers were never clearly explained. I repeatedly stated that I was not comfortable proceeding until I could review the full breakdown before signing anything or putting money down. Despite this, there was pressure to move forward and even an attempt to have my husband complete paperwork without me present when he was only there to sign documents related to my current vehicle. When the manager, Bryan, spoke with us, he was dismissive and simply said if we weren’t purchasing the car they would refund the deposit and “cut ties.” While they did agree to refund the deposit, the entire experience felt unprofessional, disorganized, and not transparent.