Reviews
The service department at this dealership are nothing but
The service department at this dealership are nothing but crooks. They are lying, deceiving, and misleading people. I have been servicing my car at this Nissan dealer in the past 5 years and every time after they do the service, the car's computer shows up all kinds of codes. They are cutting corners when it comes to the service. They also are skimming on the service and in most cases, they do not do the service at all. I'm talking specifically about the oil change. And that's not all. They replaced my battery back in November of 2022 and the battery has a warranty for 84 months. When I went today to request a new car battery replacement, they refused to replace it for free. Instead, they want to charge me again about $250. The battery that they replaced back in 2022 couldn't last 84 months, because this morning when I tried to turn on my car, the battery was dead. So when I went this morning to this dealer and asked him to replace my battery all over again, the service manager named Joe, told me that 100% warranty on the battery is only valid for the first 24 months after the replacement, which is a scam. At that time, when they replaced my battery, they charged me close to $530 but this service manager told me today that I paid only $290 and something, which is a lie. I remember very well that I paid $290 with my credit card and the rest of the amount I paid with cash, which they probably do not show anywhere if you pay with cash. So, like I said, these people are nothing but crooks. I did file a complaint with Nissan corporation against these crooks. Not just for the battery, but also for their service that they provide. Simply, just stay away from these crooks. I will also file a complaint against these people with the consumer protection as soon as possible.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Ned, Thank you for sharing your feedback. We take all customer concerns seriously, and we’re sorry to hear about your recent experience. However, we would like to clarify a few important details to ensure accuracy. When you visited us regarding your transmission concern, our Service Manager explained that a diagnostic fee would be required. As a courtesy, we offered to help reduce the cost, and also advised that if the issue was determined to be covered under any applicable warranty, the diagnostic fee would be waived entirely. At that time, you chose to decline the diagnostic service. A few days later, you returned with a concern regarding your battery. Our records indicate that the battery was purchased in November 2022. While the warranty is valid for 84 months, the terms specify that only the first 24 months are covered at 100%. After that period, the coverage continues on a pro-rated basis depending on the time elapsed since the original purchase. In your case, 34 months had passed, which entitled you to 50% coverage under the warranty. After discussing these terms, you declined the replacement. We also reviewed the original transaction from November of 2022 and confirmed the total amount paid for the battery was $292.45 via credit card. There is no record of any additional payment beyond that. We understand your frustration, and we want to assure you that our team adheres strictly to Nissan’s warranty guidelines and service procedures. If you wish to pursue this matter further, we recommend continuing to work with Nissan Consumer Affairs, who can assist in reviewing your case in greater detail. Sincerely, Jason Fontaine Executive Manager Crowley Nissan
Crowley Nissan and its staff are professional, caring,
Crowley Nissan and its staff are professional, caring, and enthusiastic about meeting your auto purchase needs. At every part of our car buying endeavor, we were at ease and confident. The staff was informative and answered all our questions plainly and direct. No beating around the bush or vague replies. The dealership site was clean and orderly with customer parking signs visible. Once we entered we encountered Lawanda who help us start our Auto buying journey. Lawanda was patient and listened to all our concerns. Once we moved on to the next stage we were introduced to Harvey, who made the purchasing agreement understandable. We left Crowley Nissan feeling confident we made the right choice with choosing Crowley Nissan as our dealership of business.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Will, Thank you for the thoughtful and detailed feedback! We're thrilled to hear that your experience at Crowley Nissan was smooth, transparent, and welcoming from start to finish. It's wonderful to know Lawanda and Harvey provided the care, clarity, and patience you needed throughout the process. If you ever have any questions or need further assistance, please don’t hesitate to reach out!
Recently traded in a VW Sportwagen previously bought from
Recently traded in a VW Sportwagen previously bought from Crowley in 2011 for an off-lease Toyota RAV4 with very low miles. No pressure approach, and allowed me to cross-shop some other vevicles on their lot. They even allowed for some mild negotiation and made some concessions that I requested. This was the 10th vehicle I've bought or leased thru Crowley. Be sure to ask for Stephanie Jacob. I'll be back in a few years.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you so much for your continued loyalty and for choosing Crowley for your 10th vehicle purchase! We're thrilled to hear you had another positive experience and that Stephanie Jacob was able to provide the no-pressure, accommodating service you’ve come to expect. It’s always our goal to make sure you feel confident and comfortable throughout the process. Enjoy your Toyota RAV4, and we look forward to seeing you again in a few years! Sincerely, Jason Fontaine Executive Manager Crowley Nissan
So happy with my experience with Crowley Nissan!
So happy with my experience with Crowley Nissan! Informative, and supportive! Thanks sales consultant Dave Perrizi for all the support! My Nissan Rouge is the perfect fit for my lifestyle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for your kind review. We’re pleased to hear your experience with Crowley Nissan was both informative and supportive. Dave will be glad to know he made a positive impact. Congratulations on your new Nissan Rogue, we’re delighted it suits your lifestyle so well. Please don’t hesitate to reach out if we can assist you in the future. Sincerely, Jason Fontaine Executive Manager Crowley Nissan
I had such a positive experience purchasing a car with
I had such a positive experience purchasing a car with Crowley Nissan. Justin sold me the car and was very patient, responsive, and helpful throughout the process. Harvey assisted in making the purchase easy and smooth (and I live out of state so I know there were extra steps to be taken!). And both Justin and Harvey, along with Jason, were just generally very friendly and warm. All of my interactions with everyone at this dealership were great, and I feel very comfortable with the price we paid for the car. You can tell that the people here are well-versed in what they do, and that they enjoy and take pride in their work. I highly recommend you look to this dealership for any car needs you may have!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Elizabeth, Thank you so much for your kind words and for sharing your positive experience! We're thrilled to hear that Justin, Harvey, and Jason made your car buying process smooth and enjoyable. Our team takes great pride in providing top-notch service, and it means a lot to know you felt supported every step of the way. We truly appreciate your recommendation and look forward to assisting you with any future car needs. Enjoy your new car! Sincerely, The Crowley Nissan Team
Highly recommend Crowley Nissan!
Highly recommend Crowley Nissan! Team is excellent to work with. Lots of helpful information provided, they listen to your needs, are super friendly and do not pressure you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you so much for your kind words! We're delighted to hear that you enjoyed working with our team and felt supported without any pressure. Your recommendation means a lot to us, and we're here anytime you need assistance in the future! Sincerely, Jason Fontaine Executive Manager Crowley Nissan
Highly recommend Crowley Nissan!
Highly recommend Crowley Nissan! Team is excellent to work with. Lots of helpful information provided, they listen to your needs, are super friendly and do not pressure you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, Thank you so much for your kind words! We're delighted to hear that you enjoyed working with our team and felt supported without any pressure. Your recommendation means a lot to us, and we're here anytime you need assistance in the future! Sincerely, Jason Fontaine Executive Manager Crowley Nissan
It was a pleasure to work with Lawanda and it’s the third
It was a pleasure to work with Lawanda and it’s the third time I’ve brought from her
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Charles, Thank you so much for your kind words, we’re thrilled to hear that you’ve had a great experience with Lawanda. She truly values your continued trust and is always here to help. Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Jason Fontaine Executive Manager Crowley Nissan
Crowley Nissan in Bristol ct good place to shop for new
Crowley Nissan in Bristol ct good place to shop for new car , James Ersando sales consultant highly recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, Thank you for recommending us, we're thrilled you had a great experience with James. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Jason Fontaine Executive Manager Crowley Nissan
I purchased and service my Versa here.
I purchased and service my Versa here. It's a conveniently located for me. However, Hope to see more smiling faces as I don't feel being welcomed every time I arrive for service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Gary, Thanks for sharing your experience. It's great that the location works well for you, but I understand the importance of feeling welcomed. I'll pass your feedback along, and we'll strive to improve our customer service and ensure a warm welcome for your future visits. Sincerely, Jason Fontaine Executive Manager Crowley Nissan