Reviews
This dealership was top notch.
This dealership was top notch. I called in for an Audi Q4 and Julian picked up and was completely attentive from beginning to end. He was so great, relatable, helpful and accommodating. I explained my situation and he made it happen. The manager was so nice as well and the Finance Manager, Nia, was an absolute angel. I have purchased a lot of cars in my life and a lot of Audis and this was by far my best experience!! I love my new car and I would refer anyone to Rusnak Westlake and please go see Julian Avnieli. He was the most transparent car salesperson and just great all around!! 10 out of 10 experience!
This dealership was top notch.
This dealership was top notch. I called in for an Audi Q4 and Julian picked up and was completely attentive from beginning to end. He was so great, relatable, helpful and accommodating. I explained my situation and he made it happen. The manager was so nice as well and the Finance Manager, Nia, was an absolute angel. I have purchased a lot of cars in my life and a lot of Audis and this was by far my best experience!! I love my new car and I would refer anyone to Rusnak Westlake and please go see Julian Avnieli. He was the most transparent car salesperson and just great all around!! 10 out of 10 experience!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Rusnak/Westlake Audi. If you have any further questions, please give us a call. We're always happy to help! Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
Made a deal with a young salesman that was 19 years old
Made a deal with a young salesman that was 19 years old send all my information I live two and a half hours away I was on my way he calls me and lets me know that somebody else is making the deal with the same car that I wanted they said they can't hold the car I thought the deal was done they run my credit and I was on my way to pick up the car got off work early wasted my time with them and my gas beware of this dealership very shady Aldi can tell me is they can't hold a car I thought the deal was done and I was going to pick up the car all I got is wasted time and money
Made a deal with a young salesman that was 19 years old
Made a deal with a young salesman that was 19 years old send all my information I live two and a half hours away I was on my way he calls me and lets me know that somebody else is making the deal with the same car that I wanted they said they can't hold the car I thought the deal was done they run my credit and I was on my way to pick up the car got off work early wasted my time with them and my gas beware of this dealership very shady Aldi can tell me is they can't hold a car I thought the deal was done and I was going to pick up the car all I got is wasted time and money
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very knowledgeable and friendly I did not feel
Very knowledgeable and friendly I did not feel pressured and received a very fair deal.
Very knowledgeable and friendly I did not feel
Very knowledgeable and friendly I did not feel pressured and received a very fair deal.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Angel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
A very courteous and knowledgeable staff.
A very courteous and knowledgeable staff. They made us feel like family. There was absolutely no pressure to purchase.
A very courteous and knowledgeable staff.
A very courteous and knowledgeable staff. They made us feel like family. There was absolutely no pressure to purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Sales lead was very helpful.
Sales lead was very helpful. Only challenge was they were short staffed so purchase too longer than expected.
Sales lead was very helpful.
Sales lead was very helpful. Only challenge was they were short staffed so purchase too longer than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you. Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
This was the best car buying experience I’ve ever had.
This was the best car buying experience I’ve ever had. I’ve purchased many cars in my life, and this was the first time I felt respected as a consumer. The sales man, Devon, was honest and transparent. I didn’t not get sold hidden fees or unnecessary items. Everyone from the sales manager to the finance manager was kind, respectful, and honest. Communication was as clear and fair. My only suggestion to the dealership is to provide snacks since you can be there for a few hours over the whole process. I will definitely be back for my next car.
This was the best car buying experience I’ve ever had.
This was the best car buying experience I’ve ever had. I’ve purchased many cars in my life, and this was the first time I felt respected as a consumer. The sales man, Devon, was honest and transparent. I didn’t not get sold hidden fees or unnecessary items. Everyone from the sales manager to the finance manager was kind, respectful, and honest. Communication was as clear and fair. My only suggestion to the dealership is to provide snacks since you can be there for a few hours over the whole process. I will definitely be back for my next car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Stephanie, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
Best dealer in the Ventura and Los Angeles area.
Best dealer in the Ventura and Los Angeles area. No pressure at all from the sales to the finance department
Best dealer in the Ventura and Los Angeles area.
Best dealer in the Ventura and Los Angeles area. No pressure at all from the sales to the finance department
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
Julian my sales rep was great and so patient and helpful.
Julian my sales rep was great and so patient and helpful. Nia in finance was great too. I would highly recommend this dealership!!!
Julian my sales rep was great and so patient and helpful.
Julian my sales rep was great and so patient and helpful. Nia in finance was great too. I would highly recommend this dealership!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rusnak/Westlake Audi! Please don't hesitate to reach out if there's anything additional we can do for you. Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
I’ve been with Audi for 10 years plus!
I’ve been with Audi for 10 years plus! This dealership is different than all other Audi dealerships they are truly amazing and not pushy
I’ve been with Audi for 10 years plus!
I’ve been with Audi for 10 years plus! This dealership is different than all other Audi dealerships they are truly amazing and not pushy
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
websites@rusnakautogroup.com
Hi Betonsimmy, thank you so much for your positive comments about Rusnak/Westlake Audi! Please don't hesitate to reach out if there's anything additional we can do for you. Marin Delgado General Manager mdelgado@rusnakautogroup.com (805) 267-5923 https://www.audiwestlake.com
Simon at Rusnak Audi respected my time, no upselling—just
Simon at Rusnak Audi respected my time, no upselling—just a great deal, hassle-free.
Simon at Rusnak Audi respected my time, no upselling—just
Simon at Rusnak Audi respected my time, no upselling—just a great deal, hassle-free.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
