Reviews
Excellent - Chip is the best!! My rep for 10 years. He...
Excellent - Chip is the best!! My rep for 10 years. He takes good care of me. I can call him any time for help😀
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such positive feedback. We are thrilled to have Chip Gonion as one of our service advisors, as he's proven to be a very valuable member of the team. If there's anything else we can assist you with in the future, don't hesitate to reach out. Vernita, Customer Relations Manager
Excellent service, communication, and follow up during...
Excellent service, communication, and follow up during the service process. Steven Spooner took the time to research my vehicle's issues, check for potential warranty coverage, and order necessary parts.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greg, We really appreciate the positive feedback! Providing top notch customer service is always our goal, so we are happy to hear that this was the case for you working with Steven Spooner. We look forward to helping you with any service needs you might have in the future! Vernita, Customer Relations Manager
The Service Rep was very knowledgeable and was able to...
The Service Rep was very knowledgeable and was able to address all of my . I especially appreciated the fact there was no pressure to perform a lot of unnecessary services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The first sentence in my review should have stated ....was able to address all of my concerns.
Excellent reception. In particular, Eng. Abadi Almasri...
Excellent reception. In particular, Eng. Abadi Almasri (Service Advisor) was professional and very kind. I have a Honda but I will continue using Hendrick Toyota Concord.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent service experience with Abadi Almasri! We sincerely thank you for the positive review, and look forward to seeing you again soon! Vernita, Customer Relations Manager
I took my 2019 Camry in for service and I was pleasantly...
I took my 2019 Camry in for service and I was pleasantly surprised at how fast they got my car done in the service department considering they were really busy today;Having an appointment definitely helped will continue to use them in the future! As for the gentleman that helped Matthew Baranoski I only have nice things to say about his customer service he greeted me as soon as I got out of my car and even came to where I was waiting to let me know my car was done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you very much for taking your time to give us such great review! We work really hard to make sure every single one of our customers receive the best service, We are happy to see that reflected on your service visit with Matt Baransoki. We hope to see you again soon. Vernita, Customer Relations Manager
Eric Hall was great! Very pleasant to work with and...
Eric Hall was great! Very pleasant to work with and professional. Also, awesome follow-up after purchase. I could tell he truly cared and wanted to ensure that I understood all of the features and that he was available at anytime should I have questions.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review our dealership and share your recent buying experience with us. Eric Hall is a wonderful part of our team here at Hendrick Toyota Concord and we are thrilled to hear that he was able to take such great care of you. If we can be of any assistance to you in the future, please do not hesitate to contact us. Vernita, Customer Relations Manager
Easy to contact, customer oriented, facility is clean,...
Easy to contact, customer oriented, facility is clean, bright. The Service Advisor, Mr. Austin Dixon is very professional, attentive, thorough. Overall, he provided me with excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave a review for us at Hendrick Toyota Concord. We are happy Austin Dixon could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. 'Vernita, Customer Relations Manager
Outstanding customer service in the Service Dept. I’ve...
Outstanding customer service in the Service Dept. I’ve never been disappointed with my service. I highly recommend using their service department for your car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cheryl, we strive for 100% satisfaction, and it is great to see you had such a positive service experience with Chris Garzone at Hendrick Toyota Concord. We look forward to your next visit. Vernita, Customer Relations Manager
The entire dealership was very professional I enjoyed...
The entire dealership was very professional I enjoyed working with everyone. In particular Thomas Mueller did an amazing job at making me feel special with a bow added to the vehicle as well as his detailed explanations on how to work all the multiple electronic functions of the car I feel very confident I would refer anyone to this dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to review our dealership and share your recent buying experience with us. Thomas Murrell is a wonderful part of our team here at Hendrick Toyota Concord and we are thrilled to hear that he was able to take such great care of you. If we can be of any assistance to you in the future, please do not hesitate to contact us. Vernita, Customer Relations Manage
Just had a pop-in warranty issue with new wiper...
Just had a pop-in warranty issue with new wiper installation of about 10 days ago. Today's rain was first chance for usage. I pulled out of my garage and was immediately aware that the driver wiper was not operating correctly. I did not know if Chip was in today but I knew that I wanted someone to see it today. Chris, fortunately, was in-house today. I explained the situation and he fixed it by replacing the wiper in service bay. I drove away happily.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Vernita, Customer Relations Manager