Hendrick Toyota Concord

Nice people. My last appointment was for 1:15 pm for an oil change and tire rotation. I was there till after 4:15 pm. Place was packed - don’t know what happened but seemed they overbooked appointments. Not my best experience. Was supposed to leave town to attend a funeral; however since it was after 4 before I left the dealership I had to change my plans and couldn’t leave till the next day. Not a happy camper.

Danya Mcbee was very professional with a welcoming personality while providing information concerning my 2014 Corolla. 100% pleased with the entire service from Danya and service techs. I requested Danya again because of her prior outstanding service with my Camry. I will continue to request her for all of my future service needs!! Charles Aycock

Always Completely satisfied with the service @ Toyota mainly because of Rick McKenzie who I?ve known for 15+ years who has made sure the 3 Toyotas I?ve had those years has provided the utmost professionalism & honesty. On my service Wednesday Travis provided me with great service helping me with buying car battery. 5 stars for Rick & Travis. Thank you

Jesse was prifessional and spot on with her knowledge of the vehicle Excellent salesperson and forthright

Cindy was excellent from the moment I drove into the service department until the time I left. Always have an excellent experience at Hendrick Toyota.

Toyota of Concord always provides excellent service and that?s why I only service my car at this dealership. One odd thing occurred this time, though, I had picked up my mail before my service appointment, hadn?t looked at it, left it on the front seat. When my service appointment was complete and I went to my car, the mail was gone.

Vincer Vasquez was incredibly knowledgeable and helpful! Excellent customer service, always feel well taken care of, great people, great company!

I recently brought my Toyota Camry to this dealership to have the airbag light reset after replacing the airbag and crash sensors. Over the phone, I was told that the SRS module didn?t need replacing and that resetting it would cost $170. However, after they inspected the car, they told me the SRS module wasn?t working and couldn?t reset it. Despite not fixing the issue or providing a solution, I was charged over $200 for diagnostics. I?m extremely disappointed with the lack of transparency and the fact that I paid for a service that didn?t solve my problem. The experience felt misleading, and I expected better communication and accountability. I don?t feel this was fair

After a very disappointing experience at a different dealership, we came to Hendrick Toyota Concord hopeful to find a good fit for us. Andrew set the tone by being very responsive to our inquiry and setting an appointment to test drive the Prius we were interested in right away. He was knowledgeable, professional, sincere, and considerate of our budget. He walked us through all our options and at no point did we feel pressured to purchase. We got the deal that worked for us and I would gladly recommend this dealership to anyone looking to buy a car.

Vincer Vasquez was amazing and helping me quickly look over my vehicle because of a Toyota customer program. My car wasn’t due for any work yet but also proactively printed out my next service requirements so I can prepare!