Skip to main content

Hendrick Toyota Concord

(1,818 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award

Reviews

(1,818 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Toyota Concord from DealerRater.

Want to share your experience with this dealership?

Write a review

Brittany was very personable and helpful.

Brittany was very personable and helpful. She explained everything about the service options and made expert recommendations on which were more beneficial.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Brittany Snyder. We appreciate the recommendation and look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

Knowledgeable associate about my car maintenance, very

Knowledgeable associate about my car maintenance, very pleasant to talk. I would not mind to recommend my friends to see STEPHEN WOODS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Stephen Woods. We appreciate the recommendation and look forward to seeing you again. Vernita, Customer Relations Manager

Had a great experience at this dealership.

Had a great experience at this dealership. Kalvin was very helpful in finding my perfect new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the feedback. We are so happy to read such a great review about your sales experience with Kalvin McCollum at Hendrick Toyota Concord. We look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

Knowledgeable service advisor who talked me through my

Knowledgeable service advisor who talked me through my first time there. Clean and friendly location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Brittany Snyder. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

The staff was great and was able to get my car fixed and

The staff was great and was able to get my car fixed and I am very happy. Thanks Team Hendrick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Star review for your service visit with Brittany Snyder at Hendrick Toyota Concord, Curtis. We look forward to providing the same 5 Star experience next time. Vernita, Customer Relations Manager

The service at this dealership is outstanding.

The service at this dealership is outstanding. I have been going to this dealership for over 10 years. Ryan Craley is an outstanding young man that takes pride in his job and his customers. I cannot say enough good things about Ryan and the dealership .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Minthia. We're thrilled to hear that Ryan has been able to provide you with excellent customer service over the years. We appreciate you. Vernita, Customer Relations Manager

Fast, efficient, excellent service department!

Fast, efficient, excellent service department!! Brad is very helpful and friendly. He keeps me updated each step of my service appointment and finds and coupons or deals that he can to help the cost. HIGHLY RECOMMEND!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Brad Treece. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

bryan.chambers69@yahoo.com

I was greeted with a smile when I first came in and directed and Nico took care of me! I always make my appointments with him. He's kind, courteous, and let's me know what's ahead on my next service appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the review for your service visit at Hendrick Toyota Concord with Nico Anatrella. We look forward to providing the same 5 star experience next time. Vernita, Customer Relations Manager

My experience purchasing a vehicle from Hendrick Toyota

My experience purchasing a vehicle from Hendrick Toyota Concord was excellent. From the Sales Team, I worked with Jimmy Michalec. He earned a Customer for life. Because I put a deposit on an allocated vehicle that was not yet built, my purchase experience was longer than most people will experience. Throughout that entire period of time, Jimmy was always courteous, very proactive with communications to me, and from day one I felt Jimmy exceeded my expectations for the vehicle purchase experience. From the moment I walked in the door to the time I drove my new vehicle home, I did not experience anything negative. I would highly recommend Jimmy Michalec to everyone looking to purchase a vehicle at Hendrick Toyota Concord. From the Finance Team, I worked with Matt Kaiser. My finance experience at Hendrick Toyota Concord was the most straight forward and transparent experience I have had with Dealership Financing. Matt is very personable and through our interaction he completely changed my perspective on Dealership Financing. Matt’s ability to find common ground, establish connections, and speak to me like a friend took away much of the anxiety that can come with Dealership Financing. Matt was always willing to answer my question with the right level of detail. Matt was able to be there for me and talk through multiple scenarios and help me determine which financial products would be the right fit. Matt has also earned a Customer for life and I would recommend anyone looking to finance a vehicle at Hendrick Toyota Concord to ask for Matt Kaiser.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback. We are so happy to read such a great review about your sales experience with Jimmy Michalec and Matt Kaiser at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager

The sale representative “ Moises Ramirez” he was nice

The sale representative “ Moises Ramirez” he was nice with us and did respond on all our preoccupations. I recommend him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for the feedback,. We are so happy to read such a great review about your sales experience with Moises Ramirez at Hendrick Toyota Concord. We appreciate the recommendation and look forward to seeing you again for all your automotive needs in the future. Vernita, Customer Relations Manager