Mercedes-Benz of Chandler

Paul Mosca was extremely kind. I found a vehicle that I fell in love with and he made sure I was leaving the lot with it. Typically you have a salesman who just wants to sell you anything to make money but in this case he understood my needs and made sure the vehicle made sense before I drove off in it. Thank you Paul!

I am not one to write reviews but I read the heck of them. I figured I would pitch into the community since I always take from it. Not everything was perfect but how the dealership handled themselves was bar none. The person my wife was working with was Todd but the great experience didn't stop there. Vicki was the finance person and she was icing on the cake. So I can explain what made me write this review I will just list the quality I received from Todd, Lee, and Vicki that we lacked from our other experience. -demonstration of how to use the car (first time being the owner of a mercedes) -follow up after purchase -We didnt use it but they have a concierge that will meet you at your home to program your car(garage doors or front gates to community) WE WERE LOOKED AT LIKE WE WERE CRAZY when we made the comment it is so neat you guys(meaning Mercedes) do that. It seems specific to Chandler - most of all I didn't just feel like a number - I let them know what I was looking for and they met me where I needed to be without talking about how many units they sell per month. I heard we are the top dealership in the region about 4 times at the other dealer) And unfortunately for them I took it for granted and this review is coming almost 2 months late. But I guess I needed to see another Mercedes dealership to truly see the REAL experience they gave my family and I. My family went through a tragedy and needed new vehicles so here we are 2 months later and 1 vehicle was leased from another local dealership for a few dollars per month cheaper and that was the reason that lead us to the other dealership. But the experience we had at this other dealership was mind blowing(and not for the good). It made the savings not worth it. When you spend that type of money and get into a relationship a dealership like this you should feel good when you drive off the lot. Chandler makes the feel good happen and you know you are taking a piece of the dealership with you. Not just a number or transaction. I literally only saved $18 a month to lose an experience... it wasn't worth the savings but I found out too late. I would encourage anyone looking to treat themselves at the same time as driving away in an awesome vehicle to stop here. We are in the process of getting our 2nd vehicle again and I wouldn't go anywhere else but back to Todd and team. Thank you for everything that had to deal with us.

Going above and beyond customer care by overnighting my new tag while I was out of town on vacation. Thanks guys for keeping me legal and for doing things right.

From check-in to to drive-off, the process was so easy...Nate is professional and personable with a genuine interest in me and my car. He kept me updated as the maintenance was completed. He took the time to explain each thing done, and answered my millions of questions without missing a beat. When I picked up my car, not only was it washed, but they also vacuumed it. Wow! The level of service is unparalleled and I always leave with a smile and big sense of satisfaction. Thank you MBZ of Chandler.

I went to the dealer on 06/13/2019 to buy an extra key for my car because I believe that I have a problem with the microchip on my key. I went to parts and they direct me to the service department to order the key as it is a special order. I did not have an appointment either I knew anyone there as I am from California. Nobody was at the service desks and I continue walking. The customer service/cashier ladies mistreated me so bad that it was embarrassing for me. I am Hispanic, but I have the right to have the car that I want if I pay for. These ladies were so mean, I spoke the whole time in English as I am a professional and the English it what I use to work. I believe that this dealership must have a sign outside that must read "Hispanics are not welcome". I hope that it is a camera that can be reviewed as to how I was treated by this pair. Tina with the service department was nice when she was available to help me.

I am very pleased with the Merxedes of Chandler Dealer. Very professional in thier approach to customers old and new. Thank You for making me happy to buy a new Mercedes Benz sgain

Everyone at the dealership was courteous and very helpful, a very nice experience overall. Service is excellent and timely. Will shop at this dealership in the future

This is the second time I lease from Mercedes Chandler. Why? They are extremely professional and courteous. And they have one of the best deals in town. Mickey helped me in finding my car which I love. I like working with him because he is honest and straight forward. I can’t stand dealing with the typical car sales man tactic of starting high and negotiate for hours! Not Mickey. I told him what I want, he and Pram worked to make it happen. Pram, the finance manager, is also very straight forward again a quality which I appreciate because I hate wasting time at a car dealership! One thing that they can improve on is the closing process, which took a while but overall I would highly recommend this dealership.

It was an easy purchase all the way around. I submitted an online credit application, received approval within hours, was approved for an interest rate nearly 10 points lower than the lenders at Carvana and Carmax got me approved for. I visited the dealership 2 days later, test drove, signed the paperwork, and went back the next day to pick up the car. It was a great experience all the way around. Thanks!

Found a car online, great price! Told them I’d be by on Saturday. They had it ready to go and I was out of there in an hour! Best car buying experience ever!! Thanks Sean!