Reviews
BEST SERVICE EVER!!!
I pulled up to the dealer a little after 5pm needing a headlight bulb and even though it was the end of the day, and I didn't have an appointment, they took me right in, took me to the parts counter to buy the part and put installed it right away while I waited. Ryan at the parts counter was very friendly and helpful and Daniel, my service advisor, Daniel, was very helpful and quick. Thank you so much for all your help and for not turning me away even though i came so late in the day. Y'all are the BEST!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's what we are here for! No matter if it's 8 am or 5 pm, our team will always be ready to help you out with anything you might need. We'll be looking forward to seeing you again in the future. Thank you!
Great experience, great service
I received quality customer service at Russell & Smith and my salesperson Thess Mangahis was so pleasant and helpful. She remembered what type of car I was looking for and as soon as it came into the dealership she called me. The very next day I was driving off the lot in my new car and at the price that I wanted. I truly appreciate the experience I had after having three not so pleasant experiences at other dealerships that I had gone to. I definitely recommend that anyone interested in buying a New or Used Honda to visit Thess at Russell & Smith Honda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's what we aim for! Customer service is extremely important to our team and we'll always do our best to make sure you have an awesome experience with our team. Please let us know if there's anything else we can do for you. Thank you!
New Car Purchase
Both David and Denise were very helpful and made the experience a pleasant one. David helped me find the vehicle I wanted, and Denise test drove the car with me, and after the purchase was completed, she explained how all the controls work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We were happy to help, Roger! We really appreciate you coming to our dealership to find the new car you were looking for and we hope you'll stop back in if you need anything at all for your new ride. Thank you!
Very nice experience.
This was probably the best experience I've ever had in a car dealership. The staff was very courteous and Thess, our sales agent was very accommodating. Before this, I was excited at the prospect of a new car but was not looking forward to the whole "car buying experience." But my wife and I actually had a very pleasant time and was able to leave with a vehicle we wanted at the price that we can afford.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear! While the car-buying experience sometimes get a bad name, we will always work as hard as we can to make sure you have an awesome experience while you're working with our team to find your next ride. If you ever have any questions for our team, please don't hesitate to stop back in and see us. Thank you!
Honored True Car Price Estimate
I worked with Selam F. and David M. to get the car I wanted at the price I could afford. I'm very happy with the outcome of my purchase!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's what we like to hear, Benita! We always want our customers to love their purchase and we hope you'll stop back in to see us again soon. Thank you!
Always a great experience
I always go to Selam she is very patient understanding and follows thru on what she can do for you ... She is extremely helpful and a nice lady ... I have bought one car from her and already know I will be back for my future vehicles with her ?? thanks Selam !!!!! ??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We're so glad to hear how much you've enjoyed working with Selam to find your new ride. Please let us know if there is ever anything else we can do for you. Thanks again!
AMAZING
WHEN I GET TO THE DEALER I MEET SELAM . I ASKED HER WHAT I WANT . SHE HELPED ME ALOT FOR WHAT I WANT . IT IS NOT EASY TO FIND USED CAR .BUT SHE LESSONS TO ME WHAT I WANT .I AM SO GLAD TO MEET SELAM . WHAT MAKE ME SURPRICE , AFTER DELIVERY THE CAR SHE CALL ME AND TEXT ME .THAT WAS WOW TO ME . I WISH ALL CAR BUSSINES IS LIKE THAT .RUSSELL AND SMITH IS LUCKY TO HAVE SELAM .GOOD JOB SELAM KEEP IT UP . THANKS AGAIN AND AGAIN .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! It was our pleasure to help you during your search for a used car and we will be looking forward to working with you again if you need anything else. Thanks again!
Excellent experience
Selam was very patient and helped me navigate the stressful car buying experience very smoothly. Edgar was also excellent at explaining the financial side of things without pushing extra options I didn't need or want. Overall, great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We were happy to help! We always want you to be completely satisfied with the experience you have with our team and it's so good to hear how much you enjoyed working with Selam and Edgar during your visit. Please stop back in again if there's anything else you need. Thank you!
Great experience!
Denise and Danny were great. They made my daughter's first time buying a fantastic experience. They were honest, responded quickly to email and were very friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that, Patrick! We appreciate you trusting us with your daughter's first purchase experience and we hope you both will come back to us if there's anything else you need. Thank you!
Found the right car for our business.
Thanks to James Hughes and Denise Molina for helping us find the right Honda for our Business. We now have a great Honda CRV that will allow us to transport our equipment and looks great.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's what we like to hear! We want to make sure you find the perfect ride for what you need and we're glad you are loving your new CRV. Please stop back in to see us if you ever have any questions. Thank you!