Reviews
2019 M550i
Leased a 2019 M550i through a broker - dealt with the Fleet Manager, Roger, and the product specialist, Loren. Great service, easy and quick delivery.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! -Al LeMoine., General Manager
Car Services
My car emission light is on and Art did a good job fixing my car. I very appreciate his works. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care! -Al LeMoine., General Manager
Commendation
Good experience. Zachery was very helpfull, informative and timely. I receive courteous, and timely information. The whole experience was pleasent. I recommend Rusnack BMW for excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! -Al LeMoine., General Manager
Great Dealership!
I leased my 2018 540i here. Very happy with the result. Love the team in the Service Dept.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing us and we hope to see you again. -Al LeMoine., General Manager
5 stars from beginning to end
Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christmas ornament. And Lauren, our Genius, explained a lot of the X5's amazing tech to us. The gesture controls are one of my favorite features. And the heads up Nav display. Thank you to everyone at Rusnak for making our overall experience to great. 5 stars!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! -Al LeMoine., General Manager
Excellent all the way around
Renee Norris is amazing! She consistently helps above and beyond to make car maintenance and repairs as painless as possible. My car had to stay at shop almost 3 days and Renee made sure I had a rental and is always so sweet and supportive.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out to us if there's anything more we can do! - Al LeMoine., General Manager
Service
Excellent service as usual. Received a text when car was ready
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do!
Service check
My car cable next to the air filter was not connected to properly where it should be
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best car buying experience!
Darren was a pleasure to work with in buying our X4. No pressure, responsive, informative and just a pleasure to work with during from our first contact to the time we drove off in our new X4!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience with us. - Al LeMoine., General Manager
Drivetrain diagnosis and tepair
Mike Powell was very professsional and helped me with the situation. He let me know that it was covered under the manufactierr’s warranty but more importantly he really wanted to make sure the 550i would be performing as it should. He is the master of Under promise and over deliver. The turn around was super fast and he made sure everything was done 100%. Great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there's anything further we can do for you, we are happy to help! - Al LeMoine., General Manager